Hotels with free parking in Richmond City Centre

"I paid an additional fee for guaranteed early check-in at 1:00 PM. When I arrived at approximately 2:15 PM, I was told my room was still not ready and was asked to wait while housekeeping finished cleaning it. I explained that if a room was not available at the guaranteed early check-in time I had paid for, I would like a refund of the early check-in fee. The front desk employee refused the refund and instead offered another room of the same type, which I accepted because I was checking in before a cruise and needed to settle in. Unfortunately, the replacement room smelled strongly of cigarette smoke despite being labeled as a non-smoking room. I called the front desk to confirm it was non-smoking, and the employee acknowledged that it was. Their solution was to send a male employee to the room with air freshener to spray it. For my own comfort level, I was not comfortable allowing an unknown man into my room while I was alone, so I declined. What made the experience even more uncomfortable was an inappropriate comment made during check-in. After asking if I was checking in alone and I answered yes, the front desk employee stated, “Well, if you need to, we can let you bring a guest to your room if needed.” The comment felt unnecessary, unprofessional, and inappropriate during a standard hotel check-in interaction. Overall, the experience was disappointing from start to finish. If guests are paying extra for guaranteed early check-in, the hotel should either honor that comm"

"Easy check in and easy check out."

"Great breakfast. Very friendly and helpful staff. Shuttle service to and from airport. Close to transport."

"Air conditioner was broken. Maint. was called and they told us if it didn't come on in 20 min. to let the desk know. It did not come on and we were moved to another room. Employees, desk, bell, etc. were VERY polite and helpful."

"Clean room, decent breakfast, friendly staff. Disappointed that I booked because the hotel advertised shuttle to the airport. Upon arrival I was told they don’t go to the south terminal so I had to take a cab. The neighbouring hotel pays for their guests to take a cab to the south terminal maybe the comfort hotel should look at that too. Otherwise was a great stay and the park behind the hotel is beautiful."

"Excellent staff and service."

"Everything about our stay was fantastic. The staff were helpful and very pleasant. Our room was clean and very quiet which was surprising considering where hotel is located. We ate dinner at Moxies (delicious) and then walked over to Rogers Arena for a concert. Checking out was super quick and easy. I did deduct one star from the review and that is because of the elevators and the Parkade. There are two small elevators that are VERY slow. Now I understand that we were there during a very busy time but due to my disability I needed the elevator and sometimes you'd wait a loooong time. Also the elevator opens up directly into Moxies and there was a big line up to get in so trying to navigate elevator was awful. Also the parkade was dark, full of cobwebs and caution tape was up all around.... Not the most inviting. I will definitely stay here again (when I am able to use stairs again😂)."

"Selected hotel stay for an early morning flight. The hotel is very close to a park with a man made lake. Pleasant park for a walk. There is a swimming pool near by."

"The entire hotel feels old but was well kept and maintained. I was staying after a cruise and needed a deep clean, the water was very clean and felt refreshing. The showers are a bit slow and weak but I'm assuming that's to conserve water? Staff was very helpful during the check-in and check-out process. I would definitely come back here in the future."