Front of property – evening/night

Reviews of Hyatt Place Richmond/Arboretum

3 out of 5
Hyatt Place Richmond/Arboretum
201 Arboretum Place, Richmond, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 479 out of 1003 reviews" "
Rating 8 - Good. 263 out of 1003 reviews" "
Rating 6 - Okay. 137 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 64 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Aitor, Windermere

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
As I member from Hyatt for many years and also a VIP member from Expedia I usually write positive reviews. However, please be aware with this hotel as they don’t follow basic consumers rights in cleanliness. We just came out from a peak pandemic hence this hotels refuses to do room service and states “they only do it every 3 days”, very disappointed at management and staff and I will have this addressed to a higher level so integrity is restored for the safety of the consumers.
Stayed 2 nights in Mar 2023

6/10 Okay

holly

Disliked: Amenities, property conditions & facilities
Dated . Would never stay again
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr,2024
Holly, it's disappointing to hear your recent stay didn't meet expectations. Your feedback is critical in our pursuit to understand where we can improve. We assure you we're committed to improving our guests' experiences. Your next visit would be welcomed for you to witness these commitments first-hand.

10/10 Excellent

Warren

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like having to pay to park.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May,2024
Warren, it's great to hear you've chosen Hyatt Place Richmond Arboretum. We comprehend that extra fees, such as parking, can often add up; it's a part of providing a secure, dedicated space for our guest vehicles. Nonetheless, your feedback is highly appreciated and is beneficial in how we continuously strive to improve guest experience. Thank you again for staying with us, and we hope to welcome you back in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, safe room couldn’t complain about anything.
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr,2024
William, it's wonderful to hear that your stay at the Hyatt Place Richmond Arboretum exceeded expectations, providing a calm, secure environment. The team appreciates your feedback and looks forward to welcoming you back in the future.

8/10 Good

Sandra L.

Travelled with group
Disliked: Amenities
The property seems to be struggling to keep up. Our biggest complaint was the breakfast is open till 9:am but they stop making regular coffee at 8:00am. We have never stayed we’re making more coffee was a big deal. The room was clean and quiet.
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr,2024
Sandra, thank you for sharing your recent experience at Hyatt Place Richmond Arboretum. We acknowledge your feedback regarding the timing of our morning coffee and appreciate your understanding. Our intention is to ensure our guests have the best experience and we will strive to adjust the service as per needed. We're glad you found your room to be tidy and peaceful. We hope to welcome you back in the future.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy on the road side of the hotel, but it did settle down. Staff was great .
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr,2024
Gary, we're pleased to know that you appreciated our dedicated team members during your stay. We're sorry for any disturbances you might have experienced, and hope it didn't overshadow the positives. At Hyatt Place Richmond Arboretum, we always aim for a peaceful environment. It's great to hear things quieted down for you. Thanks for choosing us, and we hope to welcome you back in quieter quarters next time.

10/10 Excellent

john

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr,2024
John, it's great to hear you found Hyatt Place Richmond Arboretum both clean and relaxing. We strive to provide a neat, welcoming space for all our guests. Looking forward to seeing you again on your next visit.

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Apr,2024
Thank you for the perfect rating, Elizabeth!We are very pleased to hear that you had a wonderful stay at Hyatt Place Richmond Arboretum. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed on a road trip
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr,2024
Rebecca, we're thrilled to hear that the Hyatt Place Richmond Arboretum was a refreshing stop on your journey. We strive to make every stay a comfortable haven for our guests, especially those on the road and we're glad to note we hit the mark with you. Thank you for choosing us and we hope to be part of your future travels. Safe journeys!

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great all you can eat sushi place in walking distance !
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr,2024
Jeanne, it's wonderful to hear that you enjoyed the convenience of the nearby sushi restaurant while staying at Hyatt Place Richmond Arboretum. We look forward to welcoming you back again!

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr,2024
James, it seems like you had a fairly neutral experience during your stay. We appreciate your feedback and are always aiming to improve our guest experience. We would love the opportunity to provide a more enjoyable stay for you in the future.

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr,2024
Elizabeth, thank you for sharing your experience at Hyatt Place Richmond Arboretum. We hope to have the pleasure of welcoming you back any time you return to our area. Safe travels!

6/10 Okay

Barry, Pfafftown

Travelled with family
Liked: Staff & service, amenities
It is an attractive property, and the staff were very nice. The room was nice, but a bit worn. For example, the desk chair upholstery was torn where it bumps the desk. There was a pile of crumbs on the floor on one side of the bed, and rings of what appeared to be red wine on the bedside table. Also problematic was one of the two elevators were out of service, an inconvenience when two sports tournaments were in town and the hotel was at capacity.. What really got me was an email from the property two days before we were to check in, they told us there is an $8 per night parking charge. That wasn’t disclosed on the hotel site. We and people before us and behind us checking in complained without avail. Overall, we would consider it again, hoping our stay didn’t coincide with large area events. The stand reacted quickly to our report of the room needing a touch-up.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr,2024
Barry, thank you for your feedback. It's uplifting to read about your encounter with our lovely team members and the appeal of the property. That said, apologies for any matters concerning room maintenance and cleanliness. Assuredly, our teams strive to keep all areas immaculately tended to. Problems with elevator availability and parking charges are also well noted.It's great to hear you'd still consider returning, and we would love to accommodate a future stay. We are committed to enhancing your experience and making your stay as comfortable as possible.

8/10 Good

Dawn

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel team were professional and friendly. I even witnessed walk an elderly woman accross the way to the hotel she meant to travel to. It was so sweet. I didnt realize until night #2 because I was exhausted upon arrival and went straight to sleep, but my linens were filthy, including the pillows. When I say filthy, I mean filthy! Also, the silverware at breakfasf was dirty. There was dried up food on most of the forks and spoons, so I requested plastic ware. I did bring it to the attention of one of the team members. I likely would not stay here again in the future.
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
Dawn, thank you for acknowledging the professionalism and friendliness of our team members at Hyatt Place Richmond Arboretum. Such actions truly reflect our commitment to hospitality.However it's disheartening to learn about your less than satisfactory experience regarding the cleanliness. We're always striving to provide well-maintained rooms and dining utensils, so we appreciate your feedback. We've addressed your concerns with our team to help ensure future improvements. We hope for the opportunity to better serve you in the future and change your perspective. Thank you for sharing your experience.

8/10 Good

Michelle

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr,2024
Michelle, thank you for choosing Hyatt Place Richmond Arboretum for your stay. It's great to know you had a positive experience. We do strive to ensure all of our guests have a remarkable stay with us. We look forward to welcoming you back in the future!

8/10 Good

Pam, Roanoke

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, nice hotel, fairly clean, friendly staff, breakfast good.
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr,2024
Pam, thank you for sharing your thoughts. We're delighted to hear that you enjoyed the prime location of Hyatt Place Richmond Arboretum. Our team members take pride in maintaining cleanliness and offering a friendly service to our guests. It's great to know that our breakfast offerings hit the mark. We eagerly anticipate your next visit.

10/10 Excellent

Zilvana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr,2024
Thanks for the perfect rating, Zilvana! We can't wait to see you again soon for another amazing experience at Hyatt Place Richmond Arboretum. Have a great day!

2/10 Terrible

Sudhakar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms were dirty. Bedsheets were stinking and water clogged in sink. Used soaps were left outside. We use Hyatt regularly but this particular hotel was in very bad condition
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr,2024
Sudhakar, it's disappointing to hear about the issues you encountered during your stay. We always aim to offer clean and comfortable spaces for our guests, so we're sorry yours did not meet this standard. Issues regarding room cleanliness and the conditions of the bathroom are certainly not indicative of the experience we strive to provide. We appreciate your feedback and will make sure our team members address these matters. Despite this, we hope you'll give us another chance to deliver the quality you regularly expect from the Hyatt brand.

10/10 Excellent

Karen, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. The bed was even comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr,2024
Karen, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Richmond Arboretum. We're delighted to know that our comfortable bed added to your positive experience. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is surrounded by a lot eateries & convenient shopping if needed. They serve breakfast which is always a plus. You have to arrive early. They run out of food
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr,2024
Melissa, it's wonderful to read that you appreciated the strategic location of the Hyatt Place Richmond Arboretum, nestled amongst many dining options and shopping venues. We're pleased to know that our morning meals were an added benefit to your stay, but we regret if there was an instance where the availability fell short. Your feedback will certainly serve as a reminder to ensure all our guests can enjoy this amenity. Thank you for choosing our hotel, and we hope to welcome you once again in the future.

6/10 Okay

Melissa

Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr,2024
Thank you for taking the time to submit this feedback, Melissa.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 Good

Anaida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr,2024
Anaida, thank you for choosing the Hyatt Place Richmond Arboretum during your visit. We appreciate you taking the time to share your feedback from your stay via Expedia. Looking forward to serving you once again.

10/10 Excellent

vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite/ clean/ friendly/ not overpriced. comfortable. good experience. will stay there again.!!!!
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr,2024
Vicky, the Hyatt Place Richmond Arboretum team is thrilled to learn you found your stay enjoyable. We're delighted you found the environment clean, our colleagues amicable, and the pricing reasonable. It's also fantastic to hear you had a comfortable stay and plan on returning. We're looking forward to hosting you again in the future.

6/10 Okay

Rose

Travelled with family and small children
It was ok but not for me.
Stayed 5 nights in Mar 2024
Response from Customer Service on 31 Mar,2024
Rose, thank you for taking the time to share your feedback. It seems your stay was satisfactory but did not fully meet your expectations. We're devoted to providing superior experiences for our guests, so we'd love to hear more about any specific areas where we could improve. We hope for the chance to better impress you during a future visit.

2/10 Terrible

Tara

Travelled with family and small children
Disliked: Staff & service, amenities
My reservations were cancelled without any notice. That’s extremely frustrating and inconvenient after a long 3 hour drive and and NO ROOM! I want a full refund ASAP
Stayed 1 night in Mar 2024

6/10 Okay

Jessica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Wasnt worth the money i paid per night...
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar,2024
Thank you for the feedback, Jessica.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay
Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar,2024
Christopher, thank you for sharing your experience at Hyatt Place Richmond Arboretum. We're thrilled to hear that you enjoyed your stay with us. We strive to ensure our guests feel right at home and we're delighted we achieved that during your visit. We look forward to welcoming you back soon. Safe travels!

6/10 Okay

Preston

Stayed 1 night in Mar 2024
Response from Customer Service on 16 Apr,2024
Preston, it's evident that your recent stay with us did not quite meet your expectations. We believe in continuous improvement and your feedback could help. If you could share some details of your experience, that would be greatly appreciated.

4/10 Poor

VIPUL, SAN ANTONIO

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude and Poor customer service by manager /reception desk
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar,2024
Vipul, it's regrettable to hear about your disappointing experience with customer service. Our goal is to ensure every guest receives efficient, friendly assistance, and we apologize if that was not your experience. Your feedback concerning the interactions with our reception team has been noted and shared with the management for improvement purposes. We certainly hope to have an opportunity to better your impression in the future.

6/10 Okay

Kristine

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The good: service was great - the front desk manager works incredibly hard to help guests check in while managing the food and bar area. Understaffed for the volume of business. The bad: This property is rundown and outdated. Chipped paint, old tech, mismatched outlet covers and lamps, and just tired. Front doors grind open with a sound not unlike a plane warming up for takeoff. Exercise room has rusted weights and lacks cleaning wipes. You have to pay for parking even though it’s not a high traffic area. Would not stay again.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar,2024
Kristine, we truly appreciate you recognizing the diligent efforts of our front desk manager. It's unfortunate to hear you found some aspects of our accommodations less than satisfactory. We aim to maintain an immaculate and modern space for our guests and we're sorry if we missed the mark in your situation. We've noted your feedback regarding the gym amenities and parking arrangements. It's regrettable that these aspects weren't to your preference and we apologize for any inconvenience caused. It's our hope that we might have another opportunity to provide an enhanced experience in the future.

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First hotel experience with a newborn. Clean, quiet, great hotel! Would stay again! Don’t love paying for parking but the room was such a great price i didn’t mind!
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar,2024
Tessa, it's fantastic to hear your stay at Hyatt Place Richmond Arboretum was enjoyable, especially during such an important family moment like welcoming a newborn. We're delighted you found value in our accommodations despite the parking fees. We appreciate your feedback and look forward to your next stay.

10/10 Excellent

Wanda Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small thing, but the luggage carts that you use to transport the luggage from your car to the room were dirty--the rails and places where you put your hands were sticky and encrusted with something. Maybe it had just happened before I used them, but it was kind of gross. But that was the only problem--everything else was very cool! The staff was friendly and attentive, and went our of their way to make me feel comfortable as a woman traveling alone.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar,2024
Wanda, it's great to see that you found your overall experience at Hyatt Place Richmond Arboretum to be positive. We appreciate you pointing out areas where we could improve, such as ensuring our luggage carts remain clean. We're glad to hear our team members provided excellent service, making you feel comfortable during your stay. Your comfort is our top priority. We look forward to serving you again in the future.

10/10 Excellent

Rochele Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar,2024
Rochele, thank you for taking the time to leave your feedback. It's wonderful to hear that everything exceeded your expectations during your stay at Hyatt Place Richmond Arboretum. We invite you to join us again on your next trip. Safe travels!

8/10 Good

Kang

Travelled with family, Travelled with group
Quiet and convenient
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar,2024
Kang, thank you for your positive feedback. It's great to know that you appreciated the serene atmosphere of Hyatt Place Richmond Arboretum. Convenience is a key aspect of what we strive to offer and we are glad that added value to your stay. We look forward to welcoming you back in the future.

6/10 Okay

RYAN

Travelled with group
Liked: Cleanliness
Disliked: Amenities
9pm quiet time was not enforced! Also, eventhough parking was not in a separate parking garage, we still had to pay $10 for a parking space and they had parking on their own property in a suburban area.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar,2024
Ryan, we appreciate your feedback and are sorry to hear about any disturbances you experienced during your stay. We have noted your concerns and will definitely look into enforcing quiet hours more effectively. Regarding the parking fee, it is in place to maintain our parking facilities to the highest standards for our guests' convenience. We hope you will consider us for your future travels and we will strive to provide a more tranquil stay.

4/10 Poor

Jorge

Liked: Staff & service
Was $20 to park at the lot even though there’s no reason to require it as there’s plenty of parking around the area. Was not told of the charge beforehand.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar,2024
Jorge, it's regrettable to hear about your dissatisfaction regarding the parking charges. While we strive to maintain transparent communication about all amenities and services, it appears we fell short this time. We appreciate your feedback and will use it to improve our guest communications in the future.

6/10 Okay

PEDRO

Travelled with family
Liked: Staff & service
When parking is advertised they should also disclose is paid parking
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar,2024
Pedro, we read your feedback carefully and appreciate you highlighting your concerns regarding parking. We do aim to present clear information on all services provided, and we will ensure to review & improve wherever necessary. We value your patronage and your continued trust in us.

2/10 Terrible

Stacy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a reservation for two double beds. By the time I got there somehow my booking had changed to a king bed. Was told no double beds available. Front desk staff/manager was extremely rude. Room was right by an icemaker and was extremely loud. The thermostat stopped working after a certain time in room got extremely hot. Tried to get extra pillows and was told none were available. Parking was very scarce and had to park far away from my room. Will definitely never stay at this hotel again!
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar,2024
Hello Stacy, thank you for your feedback and we apologize for any inconvenience during your stay. Please note that your issues and concerns have been addressed with our Front Desk Agent as well as our Front Desk Manager.Be safe and be well.

2/10 Terrible

Amalia

Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar,2024
We appreciate the feedback, Amalia.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

edna

Travelled with partner
Hard to get parking spots
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar,2024
Edna, while we're glad to know that your overall visit was satisfactory, we understand that parking was a challenge during your stay. We strive to make every aspect of our guests' experience seamless, and we'll certainly look into ways of improving our parking situation. We hope this won't deter you from choosing Hyatt Place Richmond Arboretum for your future stays. It's always a pleasure to serve you.

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar,2024
Thank you for the great rating, Gary!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Richmond Arboretum! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb,2024
Stephen, thank you for taking the time to rate your stay at Hyatt Place Richmond Arboretum. We're delighted to know you had a delightful experience with us. Our team members are thrilled by your positive feedback. We can't wait to welcome you back for another superb stay.

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb,2024
We appreciate you taking the time to share your feedback, Walter.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Esam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb,2024
Esam, it's delightful to hear that your stay at Hyatt Place Richmond Arboretum met your expectations. We trust you enjoyed the services and amenities we offer. We look forward to welcoming you back in the near future for an even better experience.

6/10 Okay

Andrea

Stayed 5 nights in Feb 2024
Response from Customer Service on 25 Feb,2024
We appreciate the feedback, Andrea.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 Poor

Hussain

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar,2024
Hussain, it's apparent from your rating that your recent experience at the hotel did not meet your expectations. We regret any inconvenience and welcome specific feedback, as it allows us to understand issues better and improve our service for future guests. We hope you'll give us another chance to provide a more satisfactory stay in the future.

10/10 Excellent

Robyn

Travelled with partner
Liked: Staff & service
Clean stylish suite .
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb,2024
Robyn, it's great to hear your description of our suite at Hyatt Place Richmond Arboretum as clean and stylish. We take great pride in our accommodations and are thrilled to know you enjoyed your stay. We hope to welcome you back soon!

6/10 Okay

Jasmine

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My bed was busted (the bed frame was touching the floor in one spot and I could only sleep on half of the bed) and no housekeeping until the 3rd day
Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Feb,2024
Jasmine, your feedback holds importance to us. We're regretful to hear about the inconvenience concerning the bed and the delayed housekeeping services. Please know these concerns are shared with our team in effort to improve overall guest satisfaction. We hope to better serve you in future and make up for this experience.

4/10 Poor

Colleen

Disliked: Property conditions & facilities
Parking cost was ridiculous.
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb,2024
Colleen, we regret to hear your dissatisfaction regarding the parking fees. We aim to strike a balance between offering competitive rates and the highest quality services. While we understand your perspective, such charges contribute to the upkeep and security of the facility. We appreciate your feedback and hope you'll consider staying with us again in the future.

6/10 Okay

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service
Trash truck picked up dumpster at 5:00am and woke my family up. Paid parking was not shared until I booked the hotel room.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb,2024
Brian, it's disappointing to hear your stay was disrupted early in the morning. We understand how important rest is and apologize for any inconvenience. As for the parking details, we're looking into making information more clear during the booking process. We hope to have the opportunity to deliver a more satisfying experience in the future.