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"The property was beautiful. The pools and lagoon were wonderful. The staff were friendly and courteous. My family loved it, we would book this property again in an instant. The dining options were varied and good quality. The a-la-carte restaurants were very good, but difficult to get a reservation to. The beach club buffet was by far our favorite. Carlos, our waiter was wonderful. It was a challenge to get a cup of coffee before 7am, which was a little mystifying. The property is huge and I could imagine that someone with mobility issues might find it challenging. My wife and I walked 8 to 10 miles a day, by choice. The shuttle service ran every 10 minutes, but I rarely waited for it. We enjoyed the Park Xcaret entrances from the hotel and used them every day. We stayed a total of 8 days and it wasn't enough. "

"The property is beautiful, quiet and romantic. All of the staff are friendlly, the food is great and they have plenty of options. We had a private pool, it was nice but we barely used it. We stayed in building 68 which was in the perfect location. Close to the pool and the Helios which we ate breakfast at every morning. 800meter walk to the gym and about 400 meters from the lobby and most of the restaurants. Our butler Gabriel was amazing! He booked all of our reservations and made sure we had everything we needed our entire stay, from the time we arrived to the time we left we have zero complaints. We would highly recommend this resort."

"Una gran felicitacion al Equipo del restaurante Italiano Ciao, la energia, la simpatia de sus trabajadores, el sentido de pertenecia y amabilida excelente, su Chef Agustin un gran conocedor de las tecnicas de cocina, Sabor, olor, presentacion y el gran manejo de los tiempos...Les envio un cordial saludo...y un monton de agradecimientos...Gracias"

"We absolutely love the resort. It was beautiful, clean, the restaurants were amazing . The stag was very friendly and we love how there was so much to do. Even though there was a bus we chose to walk everywhere we went. It was great exercise burning off all the food and alcohol we were consuming "

"We went with a group of 10. We emailed and called ahead of time and were able to get all our rooms close to eachother and 2 joining rooms. The resort is beautiful. The staff work hard to meet all your needs. There are plenty of options food wise. The steak restaurant was amazing. We used Mexican Travel Solutions with no issues. We confirmed our transportation plans before our drop off/pick up dates and there is a rep on site (Colonial). Our trip was amazing-it is what you make it-we always have a great time!"

"Nice"

"The staff , the property and the over all environment was top rate . Never had any food that wasn’t quality . I give this place all diamonds "

"Beautiful grounds Excellent staff The chefs came to the table and introduced himself. He was excellent Really enjoyed my stay"

"Awesome place to stay. It was my first time in an all inclusive and will definitely be back. The staff everywhere is super friendly. The concierge personnel are extreme helpful with booking your dinners and giving you all the info for the activities happening in the area. Extremely grateful for ours-Derek. Everyone will make sure we had everything we needed. All staff will acknowledge you as you pass by them. We were able to go to 4 different a la carte restaurants, all delicious. Our favorite one was La Cantina, we enjoyed the show they have. Also Casa Alma, next to the beach. The breeze you will feel there, so calming. The bars! WOW! The bartenders will have your next drink ready without you asking for them. Bartender Jorge at La Prana pool 100%. Delicious Drinks! A highly recommended place to go as a couple or as a family with kids since they also have a lot of activities for them and a pool playground. The spa. The hydrotherapy. Everything. Go for several days in order to be able to enjoy everything they have to offer. Don’t miss the shows, every night it’s a different one. And if you have any further question, ask for Erick Medina, extremely helpful with meeting your needs. "