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Reviews of Roxas President's Inn

3 out of 5
Roxas President's Inn
Corner of Rizal and Lopez Jaena Street, Roxas City, Capiz

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 37 reviews" "
Rating 8 - Good. 15 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 3 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Iain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is always excellent, the staff very helpful and friendly, room clean and comfortable!
Stayed 2 nights in Feb 2024

10/10 Excellent

Danilo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location excellent service
Stayed 2 nights in Feb 2024

10/10 Excellent

Nemesia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The Hotel location is excellent in the heritage zone.Staff were very helpful .from front desk to bellboy to cleaners I love the hotel decorations.Washroom is clean. I highly recommend this hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s haunted (you will hear strange things at night) but otherwise an amazing place to stay and the staff are super friendly :)
Stayed 2 nights in Oct 2023

10/10 Excellent

LUZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms located upstairs may not be friendly for seniors. An elevator maybe necessary. I like the food served during breakfast. I was able to sleep well.
Stayed 1 night in Jul 2023

4/10 Poor

Leonora

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The building is too old. The bathroom lots of black ants crawling around on the sink and on the floor. I stayed for 5 days or nights they clean only 1 time the bedroom. The bathtowels is very2 old and there’s a hole ,no hand towel and face towel. There’s a crack bet the wall and door it’s scary and unsafe . This is my bad experiences to stay in hotel.

8/10 Good

Corazon

Travelled with partner
Liked: Cleanliness, staff & service
The place was clean, quiet and safe. The staff are very helpful and accommodating. However, the property is already old.
Stayed 2 nights in Jun 2022
Response from ehdz on 18 Jul,2022
Dear Ma'am Corazon, Thank you for staying with us , and really appreciate your feed back! best regards from the whole team . God Bless!

2/10 Terrible

Maximino, Any city

I paid through Expedia for two rooms (a single and a double occupancy) but when we got to the hotel we told at the front desk that Expedia only reserved for one double. I showed the receptionist my confirmation and requested them to confirm with Expedia. Once in the room the front called to say that I need to pay for the other room which I did. I requested Expedia to look at into this matter but was told they cannot reach the hotel management. I’ve been using Expedia for the last decade and I have a gold status. So far I never had an experience like this. Can anyone help me get my refund.
Stayed 1 night in Jun 2022
Response from ehdz on 18 Jul,2022
Dear Sir! Apologies for the late reply, Expedia called us 3 times and we also explain to them what happen to your booking. because they booked us one room only under your name. i asked them your Acct. number for us to make a refund , or if possible you can give us your email address for us to send you a message and confirmed your bank acct. details. Thank you !

8/10 Good

divina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is ok. No frills staff are accommodating. The most important factor is it’s location. In the center. Walkable to plaza, church, public market and various restaurant. It’s also easy to get transport,
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s accessible to everything, short tricycle ride (if you are commuting) to either of the two large malls but walking distance to Catholic Church, the city hall and capitol building. The downside these days (and it’s not a fault of the hotel) is that tricycle drivers have become choosy on where they would take consumers, unless they pay extra. The city hopefully will phase out tricycles and get a more updated pulick transport such as keeps or buses. It’s about time. Roxas City has grown as a city.
Stayed 14 nights in Dec 2019
Response from edna on 13 Jan,2020
Dear Ma'am/ Sir, Thank you for considering us on your trip to Roxas City, we appreciate your feed back we hope to welcome you again the next time. Sincerely; From the whole team of RPINN God Bless!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at the heart of the city, a walking distance at the plaza, the Immaculate Conception Cathedral, tourist spots, a single tricycle ride to Baybay and other destinations are nearby.
Stayed 3 nights in Nov 2019
Response from Edna on 26 Dec,2019
Dear Ma'am/Sir, Thank you for staying with us, we appreciate your feed back we hope to welcome you again next time, Best regards from the whole team of RPINN. God Bless!

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. The helpful and attentive staff says it all. Convenient central location. Good breakfast. It is good to stay at RPI where it feels like home.
Stayed 3 nights in Apr 2019
Response from edna on 15 May,2019
Hi Ma'am Edith, Thank you for choosing RPI for your recent stay and thank you for your nice feedback regarding the hotel esp. to the staff we are happy to know that they are doing a good job , we hope to welcome you again the next time . Best regards and God Bless! From the whole team of Roxas President's Inn

6/10 Okay

Bienvenido

Charming place
The place is charming and comfortable located in the center of the city.
Stayed 2 nights in Apr 2019
Response from edna on 18 Apr,2019
Thank you for taking the time to write a review about the hotel. we are happy to know that your stay was comfortable and we hope to see you again next time you visit to our area again soon.. Best regards from the whole team of RPI God bless!

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2019
Response from edna on 13 Feb,2019
Dear Ma'am/ Sir, Thank you so much for your review, we hope to welcome you again the next time. Best Regards from the whole team of RPI. God bless!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Roxas
Exceeded my expectations. All staff very friendly and helpful. Food very good, I did not have a bad meal. Location was what I wanted, near downtown. Room was small but that was what I wanted, forced me to be out and interact eith others.
Stayed 8 nights in Jan 2019
Response from edna on 8 Feb,2019
Dear Mr. Peter, Thank you so much for staying with us, and thank you for the reviews , we know that you have many options when choosing where to stay in Roxas City, the fact that you choose Roxas President's Inn is a great honor to us, looking forward to welcome you again the next time. Best Regards , from the whole team of RPI. God Bless!

8/10 Good

Verified traveller

All staffs very nice. The peoperty is clean. The church is walking distance from the inn. Close to the market (fruit stands and groceries) Easy access to transportation (trycicle).
Stayed 2 nights in Jan 2019
Response from edna on 31 Jan,2019
Dear Ma'am/ Sir, Thank you so much for your awesome review! We’d love to continue providing great service to a great customers like you. We will pass on your nice words to our staff, looking forward on your next visit. Best regards From the whole team of Roxas President's Inn

6/10 Okay

Thelma

Holiday in Roxas
Overall it was ok. Staff are nice! Location is good!
Stayed 1 night in Dec 2018
Response from edna on 31 Jan,2019
Dear Ma'am Thelma, Thank you for staying with us , we are absolutely grateful to learn of your great satisfaction while staying with us, it was indeed a pleasure to have been of service to you. we look forward to welcoming you back to the hotel soon. Thank you so much, best regards from all of us at Roxas President's Inn

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Visit to Roxas!
Staff was very welcoming and helpful. The Manager, Ms Edna, gave us a lot of advise on what and where to go. The guards, drivers and other staff are very courteous all the time.
Stayed 3 nights in Nov 2018
Response from edna on 28 Nov,2018
Dear Sir Ren, Thank you so much for the great review Sir Ren , We are delighted to hear that you appreciated our service, we will pass on your kinds words to our team . We hope to welcome you again, next time, best regards & God Bless! from all of us at Roxas President's Inn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Strategically located very close to town hall. Easy access to tricycles. Surrounded by restaurants cafe and bakery. Hotel staff very professional and will do everything to make stay comfortable. Unfortunately the hotel room is a bit noisy from the cars and tricycles outside and not properly insulated so room was still slightly warm when we woke up even with airconditioning on the whole night. But will definitely suggest this place to anyone!
Stayed 1 night in Oct 2018
Response from edna on 26 Oct,2018
Dear Sir/ Ma'am, Thank you very much for your time writing a review, and sincerely hope that you enjoyed you time with us. we sincerely apologize with a bit of noise you experience during your stay, we hope to welcome you again the next time. Best regards from all of us at Roxas Presidents Inn God Bless!

6/10 Okay

Verified traveller

Liked: Staff & service
Great location, but had an issue at the check-in
The accommodation choices are limited whether within Roxas City or on Hotels.com, so our decision to book this hotel was primarily due to its location, which was right at downtown Roxas. It's a short ride away from the airport, and we were picked up by the hotel's complimentary shuttle service. The check-in was far from ideal; there was a misunderstanding on how the definition of "Extra person" in the booking was going to be interpreted. Apparently theirs didn't include an extra bed, and that the extra person charged by Hotels.com should share the bed with fellow guests. I thought we were going to be charged for the extra bed, but they sorted out and did not require us additional payment, as it should be. We didn't experience the same thing at our next accommodation that we booked using the same search settings and on Hotels.com as well. The room was okay for a night's stay, but the whole place is in dire need of a face-lift. The lobby functions as a café. Breakfast was typical. Over-all, stay here for the location, consider other options if you prioritize comfort.
Stayed 1 night in Sep 2018
Response from edna on 4 Oct,2018
Dear Sir/Ma'am, Thank you so much for staying with us , thank you also for taking the time to give your feed back , we are sorry regarding your issue during your stay, our goal is the total satisfaction of our guest and to provide positive experience, We appreciate all your comments that will certainly encourage us to give attention on details about our facilities and services for the comfort of our guest. looking forward on your next visit. Sincerely, From the whole team of RPI

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not much of a hotel for the money
The room was really small not really considered to be a matrimony suite....., there were nothing that indicated it was a matrimony suite..,, ... the hotel offered no elevator and we had to climb 3 flights of stairs with our luggage The place isn’t well insulated so you can hear everything from the streets , I asked to be moved to a lower floor unity and when we got moved to the other room the room was even smaller and didn’t have everything the first room had ....... the room was still loud you can heat everything from the streets ....., my wife and I got no sleep. The room service wasn’t too great the free breakfast was small and the quality wasn’t that good. They never even came to clean my room and when I ordered food from room service they never took my finished plates so the room got dirtier ...,,, the hotel had no swimming pool or much to offer.
Stayed 3 nights in Jul 2018
Response from edna on 17 Aug,2018
Dear Sir, im sorry to hear about your recent experience with us, we normally known for our exceptional attention to detail, and we regret that we missed the mark. Thank you for bringing this matter to our attention , we will seriously give attention to this matter , again our most sincere apologies regarding the recent issues. Sincerely, From all of us at Roxas President's Inn

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Very nice stay!
The staff, especially the hotel vehicle service driver, were very nice. The driver was especially helpful and took the time to assist my elderly father get around and accompanies him whenever he needed to do something. The hotel itself could use a lot of updating though and there was no elevator so my 80y/o father had to go up and down stairs which was a challenge.
Stayed 3 nights in Jun 2018
Response from edna on 27 Jun,2018
Dear Ma'am,Thank you for taking the time to write a review, looking forward to see you again the next time you visit to our area again soon! your comments are well taken. Best regards from the whole team! God Bless!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The shuttle to the airport was great and very quick. Staff personnel were both friendly and courteous. However, there were additional expenses charged for having a couple in a "single deluxe" without anything being provided for the charge. Rather strange.
Stayed 1 night in Jun 2018
Response from edna on 27 Jun,2018
Thank you for choosing Roxas President's Inn for your recent stay , However, thank you also for bringing this matter to our attention on the matter regarding for an additional extra charge hope to see you again next time . Sincerely, Edna

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from edna on 27 Jun,2018
Thank you for your Review , we appreciate your feed back. hope to see you again next time. Sincerely, Edna

6/10 Okay

Maria Cristin

Liked: Cleanliness, staff & service
President’s Inn —- service makes up for it all
All staff are friendly and helpful. Only discomfort was the lack of elevators. For a 66 year-old like me, the 15-step staircase is too much. Food in the dining room, particularly seafoods, is quite expensive, though ithe city is supposed to be the seafood capital, at least in the Visayas. Not many good restaurants in the area. Internet access was nil, if not poor.
Response from edna on 17 May,2018
Dear Ma'am Christin, Thank you for your time to write a review , thank you also for your nice comments about our staff. sorry for the inconvenience during your stay about the WiFi connections and the price of the seafood's. all your comments are well noted and we will give serious attention on this matter for the comfort of our guest . hope to welcome you again the next time you visit to our area again soon. Thank you &God Bless! from the whole team of RPI

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Totally satisfied with the hotel.
Stayed 2 nights in Mar 2018
Response from edna on 8 Mar,2018
Dear Sir Peter, Thank you for choosing Roxas President's Inn for your recent stay, we are happy to know that you are satisfied with our services, we hope to see you again the next time you visit to our area again soon. God Bless! Sincerely, From the whole team of Roxas President's Inn

8/10 Good

Lui, Central Luzon Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for City Touring
Only minutes away from the city's attractions and restaurants, the hotel is a great place to use as headquarters for a walking tour. Expedia booking much cheaper than front desk transactions.
Stayed 1 night in Nov 2017
Response from edna on 11 Dec,2017
Dear Ma'am/Sir, Thank you very much for taking the time to write your review after your recent stay at Roxas President's Inn, We appreciate your comments that will certainly encourage us to give attention on details about our facilities and services for the comfort of our guest. looking forward on your next visit. Sincerely, From the whole team at Roxas President's Inn

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not good for resting.
The Inn is right smack in the traffic area - the noise of motorcycles and cars passing thru goes up to the early morning. Very hard to sleep unless you are really, really tired. Not enough little things for couples travelling - benches for luggage to put on, towel racks and chairs.
Response from ehdz on 25 Jan,2017
Dear Sir, We would like to thank you for choosing to stay at Roxas President's Inn for your recent stay in Capiz. Thank you for taking the time to write your review.We will forward your kind words to our team who will be delighted to hear that they are doing a good job. and thank you for your suggestions, Looking forward to welcome you again the next time you visit Roxas City. Sincerely, From the whole team at Roxas Presient's Inn

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed for one night, both the beds were a bit hard and not very comfortable. Front desk was accommodating with my requests. Paid for one additional breakfast and felt it was a bit much for what was received. Hotel was comfortable and nice to walk through
Response from General Manager on 25 Jan,2017
Dear Sir, /Ma'am, Thank you very much for taking the time to write your review after your recent stay at Roxas President's Inn. We will pass on your nice words to our staff, We appreciate all your comments that will certainly encourage us to give attention on details about our facilities and services for the comfort of our guest. looking forward on your next visit. Sincerely, From the whole team at Roxas President's Inn

8/10 Good

Roldan, Baguio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great stay. Staff were very attentive and responsive to our needs.
Response from General Manager on 7 Feb,2017
Dear Sir, Thank you for choosing Roxas President's Inn as one of your home in Capiz , and thank you for your time to write a review . ! Thank you so much for your lovely words - it is so great to hear that our team is doing a good job and its comments like yours that keep us going! Thank you for recommending our Hotel to your family and friends! Sincerely from the whole team.

8/10 Good

Judith, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Overall our stay was comfortable. Two issues were that I booked the room for 4 people and the site said free breakfast but the front desk said only free for3. Had to pay for fourth and bacon was old. Also we were not allowed to keep air conditioning remote because they have lost too many so had to call to have adjustments .

8/10 Good

kawahagi, Tokyo

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
停電から復旧した際、エアコンが作動しなかった。他の部屋は作動していた。しばらく暑い思いをした。スタッフを呼んだら解決した。
Stayed 1 night in Jul 2019
Response from Edna on 8 Aug,2019
Dear Sir, Thank you for your recent stay , and thank you for bringing this concern to our attention . we sincerely apologies for any inconvenience we may have caused you. rest assured that your concern will be forwarded to the proper department. looking forward to see you again the next time you visit to our area again soon! God bless! Best regards from the whole team of RPINN