Santoy Hanover Hotels from S$86

"Staff needs to be a bit more hospitable "

"Resort is beautiful and brand new, but the service is very poor. As VIP Expedia customers, we never received the welcome fruit basket. At the a la carte restaurants, we waited on average 1.5 to 2 hours every night. We tried the Italian, Mexican, and Asian restaurants, and all were the same long wait time due to staff shortage . Half of the tables at the restaurants were available but they had no staff to serve the tables. I have a 6-year-old and a 4-year-old, and waiting that long is unacceptable. I was not alone, many people were frustrated and disappointed. The coffee bar ran out of pastries every morning, and the wait for a coffee was about 30 minutes. At the pool and beach bars, we waited 20 minutes just to be noticed. There is no customer service. For a resort this size, one coffee shop and four restaurants with no staff is unacceptable. Half the trip was spent just waiting."

"Love this place, alot to do, staff was great.."

"We had an atrium suite. The best in my opinion. Private, comfortable and good location. Food is always good and lots to choose from. Had an amazing time and will come back again. "

"Princess Senses Mangrove -adults only is a beautiful resort. Great ocean and pool views from our room. The staff are friendly. It was nice to have transportation from the lobby to our building. Many restaurant options but get there early bc some restaurants get busy bc guests from the other resort eat there too. "

"In the room fridge wasn't stocked everyday unless we called. 24 hour lounge was ok."

"We stayed in the garden bungalow and rustic is an understatement. Towels taken each day but sometimes no clean ones brought back. Only 3 outlets, cat and dog noises all night and crossing the road to get to our bungalow felt very unsafe with how fast locals drive. The food was sub par. Beautiful cliff area and the pools were clean. Staff was pleasant. Would not return. "

"I was hesitant about staying in 834 because I was used to staying in the deluxe rooms. However, my room was awesome! The lifeguards were all helpful and accommodating! We will definitely be back!"

"The room was huge and very clean. It was right on the beach and in the perfect location. Security guards made me feel safe and the staff was friendly. Would definitely recommend staying here! "