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Reviews of UCHI Living Stay Otaru Suitengu

3 out of 5
UCHI Living Stay Otaru Suitengu
Aioicho 4-40, Otaru, Hokkaido

Reviews

8.0

Very good

Rating 10 - Excellent. 67 out of 174 reviews" "
Rating 8 - Good. 65 out of 174 reviews" "
Rating 6 - Okay. 23 out of 174 reviews" "
Rating 4 - Poor. 12 out of 174 reviews" "
Rating 2 - Terrible. 7 out of 174 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, close to restaurants and convenience store. Parking was a little difficult at times but overall ok
Stayed 5 nights in Jan 2024
Response from UCHI Living Stay Otaru Suitengu on 16 Jan,2024
Thank you for your response. We hope you had a great stay!

10/10 Excellent

Kat

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Small apartment but has everything you need and great location for ski spots (30 minutes to Kiroro) and local eateries, onsens etc. Japanese toilet is awesome too!
Stayed 5 nights in Dec 2023
Response from UCHI Living Stay Otaru Suitengu on 14 Feb,2024
Appreciate your review! We are happy and please visit again soon!

10/10 Excellent

Julius

Stayed 6 nights in Dec 2023
Response from UCHI Living Stay Otaru Suitengu on 14 Feb,2024
Thank you for the ratings. We are have you had a nice time here! Take care

6/10 Okay

CHRISTOPHER ROGER

Travelled with partner
Liked: Cleanliness, amenities
The room was clean and spacious (by Japanese standards), and came with a full range of basic household appliances including TV, hair dryer, IH range-top, fridge, microwave and washing machine, and others. Kitchenware was also included which was a plus. There was a designated parking area, but directions to it were cryptic and took us almost 30 extra minutes to find it. Even after locating it, the entry was very narrow, and it was a challenge to park. Doable during the daytime, but would have been a nightmare if we had arrived after dark.
Stayed 2 nights in Aug 2023
Response from UCHI Living Stay Otaru Suitengu on 21 Aug,2023
Thank you so much for your feedback. Your words encourages and motivate us to continue to improve. Looking forward to your next visit here!

8/10 Good

Audrey

Stayed 1 night in Jul 2023
Response from UCHI Living Stay Otaru Suitengu on 29 Aug,2023
Dear Guest Thank you so much for your review and we appreciate that We will be more than happy to accept your review and keep getting better at welcoming and accommodation our guests Thanks

8/10 Good

Yukiko

Liked: Cleanliness, property conditions & facilities
Stayed 24 nights in Jun 2023
Response from UCHI Living Stay Otaru Suitengu on 6 Aug,2023
この度はご宿泊をいただきありがとうございました。またのご利用を心よりお待ちしております。

10/10 Excellent

Sherylene

Stayed 1 night in Jul 2023
Response from UCHI Living Stay Otaru Suitengu on 6 Aug,2023
Thank you veru much for your stay!

8/10 Good

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
离火車站有一点遠
Stayed 2 nights in Jun 2023
Response from UCHI Living Stay Otaru Suitengu on 5 Jul,2023
Thank you for your review.It is a nice walking course to the station.We would appreciate if you could stop by again when you are around.Take care!

6/10 Okay

Doreen

Travelled with family
Disliked: Cleanliness
Great space and facilities.
Won’t recommend if there’s big luggage and no car. It’s located on hill top with flights of stairs. Big apartment but not well clean. Dusty under the beds and corners.
Stayed 2 nights in Jun 2023
Response from UCHI Living Stay Otaru Suitengu on 1 Jul,2023
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.We will continue to improve ourselves to host much guest better in the future.

8/10 Good

Wai Yin

Stayed 1 night in May 2023
Response from UCHI Living Stay Otaru Suitengu on 11 May,2023
この度はご宿泊をいただき誠にありがとうございました。次回のご利用を心よりお待ちしております。

8/10 Good

Wai Yin

Stayed 1 night in May 2023
Response from UCHI Living Stay Otaru Suitengu on 11 May,2023
この度はご宿泊をいただき誠にありがとうございました。高評価をいただき大変嬉しく思います。またのお越しを心よりお待ちしております。

8/10 Good

TSUNG YING

Travelled with family
Liked: Cleanliness, room comfort
Comfy apartment with everything we need
The apartment is clean and comfortable. It’s on a hill with some ladders to walk up, probably not easy for elder people or with many luggages to carry up.
Stayed 2 nights in Apr 2023
Response from UCHI Living Stay Otaru Suitengu on 2 May,2023
Dear Guests Thank you very much for staying with us. We apologize for any inconvenience you may have experienced during your stay. We will strive to improve based on your feedback to ensure we will announce it on the public in regards to ladders to walk up.We hope you will visit us again soon.

10/10 Excellent

Shinichi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from UCHI Living Stay Otaru Suitengu on 2 May,2023
ゲスト様ご利用いただきありがとうございます。貴重なご意見を頂戴し、誠にありがとうございます。お客様に快適にお過ごしいただけるように、今後も努めてまいります。またのご利用を心よりお待ちしております。

8/10 Good

Ho Yin

Stayed 1 night in Mar 2023
Response from UCHI Living Stay Otaru Suitengu on 11 Mar,2023
Thank you for staying. We will continue to improve based on your opinion so that you can spend more comfortably. Thank you for your wonderful opinion and evaluation.

10/10 Excellent

Wing Hang

Stayed 1 night in Feb 2023
Response from UCHI Living Stay Otaru Suitengu on 3 Mar,2023
Dear Guests Thank you so much for your review We appreciate that Hopefully we will see you soon in the near future

10/10 Excellent

Joanna

Stayed 6 nights in Feb 2023
Response from UCHI Living Stay Otaru Suitengu on 24 Mar,2023
Sorry for belated reply Thank you very much for your review We hope that we will see you soon Thanks

10/10 Excellent

Wei-Ling

Stayed 2 nights in Feb 2023
Response from UCHI Living Stay Otaru Suitengu on 28 Feb,2023
Dear Guests Thank you so much for your review We appreciate that hope you had a great stay we will be loooking forward to having you again

10/10 Excellent

SHIMA

Stayed 3 nights in Feb 2023
Response from UCHI Living Stay Otaru Suitengu on 27 Feb,2023
ゲスト様この度は口コミを頂きましてありがとうございます。またこのような評価を頂き感謝致します。引き続き、ゲスト様には快適なご滞在を頂く為精進致します。よろしくお願い致します。

10/10 Excellent

JUCHAN

Stayed 2 nights in Feb 2023
Response from UCHI Living Stay Otaru Suitengu on 16 Feb,2023
この度は当施設をご利用いただき誠にありがとうございました。高評価をいただき大変嬉しく思います。またのご利用を心よりお待ちしております。

10/10 Excellent

YooSeok

Stayed 4 nights in Feb 2023
Response from UCHI Living Stay Otaru Suitengu on 12 Feb,2023
Dear guestThanks so much for giving us a great review Hope you had great time staying at our place We will see you soon in the near future!

6/10 Okay

jeoun gum

Stayed 1 night in Feb 2023
Response from UCHI Living Stay Otaru Suitengu on 7 Feb,2023
Dear Guests Thanks for your review and we would like to take it as a lesson to improve our customer experience Thanks for you stay

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were nice and spacious, with comfortable beds and a clean washing machine, which is perfect after a day of snowboarding!
Stayed 7 nights in Jan 2023
Response from UCHI Living Stay Otaru Suitengu on 26 Jan,2023
Dear Guests Thank you very much for your review hopefully we'll see you soon thanks

2/10 Terrible

Chanyoung

Stayed 1 night in Jan 2023
Response from UCHI Living Stay Otaru Suitengu on 26 Jan,2023
숙박해주셔서 감사합니다. 보다 편안하게 보내실 수 있도록 고객님의 의견을 바탕으로 지속적으로 개선하겠습니다.

2/10 Terrible

wonhee

Stayed 1 night in Jan 2023
Response from UCHI Living Stay Otaru Suitengu on 24 Jan,2023
Dear guests we sincerely take your review and we will try to fix whatever you had during your stay it would be great to give us any more details in regards to your feed back Thanks

10/10 Excellent

Timothy

Stayed 28 nights in Dec 2022
Response from UCHI Living Stay Otaru Suitengu on 6 Jan,2023
この度は数ある宿泊施設の中からこちらをお選びいただきありがとうございました。また、今回のような高評価をお寄せいただきましたこと、重ねてお礼申し上げます。また機会がございましたらご連絡いただけると幸いです。ご滞在ありがとうございました。

8/10 Good

Yuka

8/10 Good

TSTOMU

Stayed 3 nights in Dec 2022
Response from UCHI Living Stay Otaru Suitengu on 17 Dec,2022
この度は当施設をご利用頂きありがとうございました。またのご利用をお待ちしております。

8/10 Good

Tim

Stayed 2 nights in Oct 2022
Response from UCHI Living Stay Otaru Suitengu on 20 Oct,2022
ご宿泊ありがとうございました。

8/10 Good

KAGA

Stayed 1 night in Oct 2022
Response from UCHI Living Stay Otaru Suitengu on 10 Oct,2022
この度はUCHI Living Stay Otaru Suitenguをご利用いただき誠にありがとうございます。またのお越しをお待ちしております。

6/10 Okay

Andrew

Travelled with family and small children
Liked: Cleanliness
Easy access to local tourist Main Street, but a bit steep hill walking in return - make you don’t want to return to main tourist street for dinner at night. Check in process is a bit difficult to follow, but you will get to the end in time.
Stayed 1 night in Sep 2022
Response from UCHI Living Stay Otaru Suitengu on 26 Sept,2022
Thank you so much for your feedback.We can continue to improve because of your support. Hope you visit again soon.

2/10 Terrible

NONOGAKI

Travelled with family
Disliked: Room comfort
エントランスに入室する為の数字4ケタを事前に知らされなかったので入口で立ち往生しました。 フロントに電話しましたが説明も分かりづらかったです。 他のご家族もエントランスで私達と同じ状況になっておられました。 すごく疲れました。
Stayed 1 night in Sep 2022
Response from UCHI Living Stay Otaru Suitengu on 25 Sept,2022
この度はご予約をいただきありがとうございます。エントランスの鍵番号は事前にメッセージ経由でお送りしておりましたものの、分かりづらいご説明となっていたやもしれず、申し訳ございませんでした。今後のメッセージの送り方をチーム内で話し合い改善させていただきます。この度は貴重なご意見をいただき誠にありがとうございます。

8/10 Good

SAKI

Stayed 3 nights in Sep 2022
Response from UCHI Living Stay Otaru Suitengu on 7 Sept,2022
この度は数ある宿泊施設の中からこちらをお選びいただきありがとうございます。心より厚くお礼申し上げます。

10/10 Excellent

MAYUMI

Travelled with family
Liked: Cleanliness, room comfort
駐車場
複雑な高台にあるため 駐車場に入る道を探すのに少し手間取りました。 また、入り口 駐車スペースが狭いので大きな車や駐車の苦手な方は 少し大変かもしれません。
Stayed 1 night in Aug 2022
Response from UCHI Living Stay Otaru Suitengu on 31 Aug,2022
この度は数ある宿泊施設の中からこちらをお選びいただきありがとうございます。心より厚くお礼申し上げます。また、今回のようなご感想をお寄せいただきましたこと、重ねてお礼申し上げます。駐車場への道まで、ご不便おかけし大変申し訳ございませんでした。今回ご指摘いただいた内容は真摯に受け止め、より一層お客様にお喜びをいただける場を目指し、精進を重ねて参ります。貴重なご意見をありがとうございました。また機会がございましたら、ご連絡いただけますと幸いです。

4/10 Poor

Yoshiyuki

Stayed 2 nights in Aug 2022
Response from UCHI Living Stay Otaru Suitengu on 25 Aug,2022
ゲスト様この度はご滞在頂きましてありがとうございました。また評価も頂き感謝致します。まずは頂いた評価を弊社として真摯に受け止め改善に努めたいと思います。皆様のご滞在が満足頂けるように、精進してまいります。お時間頂きありがとうございました。

8/10 Good

Sreenath, Suita Shi, Osaka fu

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It's apartment type with kitchen and laundry I like it. Perfect to stay with family. The location is not so appealing.
Stayed 4 nights in Aug 2022
Response from UCHI Living Stay Otaru Suitengu on 7 Aug,2022
Hi, thank you for staying and your feedback. We are happy that you have a pleasant stay! We look forward to welcoming you again.

6/10 Okay

YUHO

Stayed 1 night in Jul 2022
Response from UCHI Living Stay Otaru Suitengu on 5 Aug,2022
この度はご滞在いただき誠にありがとうございます。より快適にお過ごしいただけますよう、ご意見を元に精進してまいります。素晴らしいご意見、評価をありがとうございました。

8/10 Good

MIYUKI

Stayed 1 night in Jul 2022
Response from UCHI Living Stay Otaru Suitengu on 2 Aug,2022
この度はご宿泊頂き誠にありがとうございます。 高評価大変嬉しく思います。 是非またご宿泊ください。

8/10 Good

Noriko

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I could not find how to enter the Frankie'snt door. but I am kind of luckey other guest open the door for me. when I checked in I ask to lady how yo enterd but she also does not know cause she was checked in remote.
Stayed 1 night in Jul 2022

10/10 Excellent

MUTSUMI

Stayed 1 night in Jul 2022
Response from UCHI Living Stay Otaru Suitengu on 20 Jul,2022
この度はご宿泊いただきありがとうございました。 快適にお過ごし頂けておりましたら大変嬉しく思います。 素晴らしい評価をありがとうございました。

10/10 Excellent

Kimio

Travelled with family
Liked: Cleanliness, room comfort
悠々自適、コスパ最高
ルーム405に家族4名でGW6泊しましたが、とても快適な一週間でした。 Two Bedroomにリビング、キッチン、バスルーム、洗面所、トイレ、洗濯機。採光もばっちりで、タオルもアメニテイも人数分あり、エアコンおよび二つのヒーターが部屋にあり、朝晩の冷えも快適でした。おいてあった使い捨て歯ブラシは基本使わず、持参したものを使用しました。滞在中基本掃除はありませんが、煩わしくなくてよかったです。缶・ペットボトルと燃えるゴミ用の大きめのダストボックスも便利でした。シャワーもお風呂も快適に過ごせました。街中からも割と近くて食事や買い物に便利でした。チェックインもチェックアウトも問題なし。車でのアクセスは最初迷いましたので、地図が案内についていたらいいと思いました。(道案内の看板が電信柱にありますが、黒なので運転中気づきづらい) 改善したほうがいい点は:WiFIがつながりにくい、かつつながっても遅いところ、お風呂の換気扇とキッチンの換気扇は埃を掃除したほうがよいところくらい。 また機会があればリピートしたいと思います。 
Stayed 6 nights in Apr 2022
Response from UCHI Living Stay Otaru Suitengu on 8 May,2022
この度のご滞在、ならびにご丁寧なレビューをいただき誠にありがとうございます。 お車でのアクセス、清掃に関してご指摘いただいた部分につきましては、関係者に共有のうえ改善に努めます。 「とても快適な一週間」だったとのこと、大変うれしいお言葉をありがとうございます。 またのご利用を心よりお待ちしております。

10/10 Excellent

MATSUMOTO

Stayed 4 nights in Sep 2021
Response from Tokihito on 7 Oct,2021
大変素晴らしい評価をいただきまして感謝致します。 お役に立てて嬉しいです。 また機会がありましたら是非ご利用お待ちしております。

2/10 Terrible

Huey Geok

Disliked: Room comfort
No Air Conditioner in Summer
We stay for 2 nights in the August. There is no air conditioner in the room, however they provied two fans. It is still very hot and we are sweating inside the room. I would recommend the landlord to upgrade the building electrical system, upgrade electrical panels to install A/C and install more outlets for the rooms. The location is good and near tourist spots. However, the slope is more than 45% steep. It is very exhausting and not convenient for us to walk.
Stayed 2 nights in Aug 2021
Response from Otaru suitengu on 26 Aug,2021
Thank you for your feedback and concerns. I had extraordinarily heat in this summer and concerns the heat also. I'm considering the upgrade for my room and to set A/Cs in my rooms in the near future. Thank you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Mar 2020
Response from UCHI Living Stay Otaru Suitengu on 8 Apr,2020
この度はご宿泊頂きありがとうございます。 高評価頂きましたこと感謝致します。 また機会がございましたら、ご利用くださいませ。

10/10 Excellent

Leandro, Toyohashi

Travelled with partner
Liked: Cleanliness, amenities
the property is great, only access with the car in snowy weather is very difficult I had to leave the car in paid parking for reasons of not being able to go up the street!
Stayed 4 nights in Feb 2020
Response from UCHI Living Stay Otaru Suitengu on 4 Mar,2020
Dear Guest, Thank you very much for your review. Have a great day ahead!

8/10 Good

RR, Sg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a quiet neighbourhood on a hill. Easier to access via vehicle. Check in was virtual and different. Seems complicated but is actually easy, just need to read instructions properly. some travelers may find this an inconvenience compared to Physical check-in. Room was in cleAn and seemed new. Big space and very clean bathroom. No issues for long stays. Will recommend and evenn consider staying here again
Stayed 3 nights in Feb 2020
Response from UCHI Living Stay Otaru Suitengu on 17 Feb,2020
Dear Guest, Thank you for your feedback and sharing your experience with us. :) Many Thanks,

10/10 Excellent

H, Vancouver

Liked: Cleanliness
Good location. Could walk to canal and Sankaku Market area within 15-20 mins. We were provided with very good directions on how to get to the hotel. There was free parking. However the parking lot had not been cleared of snow so was tricky driving in and out. Very clean, in suite laundry, microwave, fridge etc. Very convenient. It was a double room but the bed was a twin bed with a pull out. That was a little surprise but it was comfortable.
Stayed 2 nights in Feb 2020
Response from UCHI Living Stay Otaru Suitengu on 16 Feb,2020
Dear Guest, Thank you very much for your review. I am very happy to hear about your experience during your stay. Please have a great day ahead. Many Thanks,

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Cosy stay!
Room was small but cosy. Check in and check out was easy and smooth, using the iPads at the entrance counter. Bit of a slope up to get to the hotel but nothing too unmanageable. Room had limited tv channels.
Stayed 2 nights in Jan 2020
Response from UCHI Living Stay Otaru Suitengu on 7 Feb,2020
Thank you very much for your review Regarding to your review, we will take into our consideration and improve for our guests Again, thank you so much for your stay and hope to see you here in japan soon

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Could be better
It’s an uphill walk so it’s a bit dangerous for solo travellers in winter because it gets dark after 3 and the roads are slippery. The checkin process was complicated. The hotel should have given all instructions for checkin as soon as reservation is made and not waited until later. Their request for checkin a day before arrival for the full checkin instruction is a hassle and not tourist-friendly as travellers are on the move and might always connected to the internet. There should be a clearer heading like “Note: important information on how to enter property.” A Korean tourist and I had the same problem of not being able to enter the second set of doors. Another group of mainland tourists waited 1.5 hours at the door on relevant emails. That being said, the property is clean and comfortable and once inside, the “FaceTime” concierge is helpful
Stayed 2 nights in Dec 2019
Response from UCHI Living Stay Otaru Suitengu on 29 Dec,2019
Dear Guest, We are sorry for the inconvenience during your stay and we would like to thank you for letting me know about what happen as this would really help us improve our services. Many Thanks,

8/10 Good

Cyne Dee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is strategic but however the access code was not be given during check in .. causing inconvenience and hassle .
Stayed 2 nights in Dec 2019
Response from UCHI Living Stay Otaru Suitengu on 18 Dec,2019
Thank you very much for your review of your stay. Your feedback is extremely valuable to me, as we strive to improve everyday for our guest to have a wonderful experience during their stay. I greatly appreciate your comments and would like to apologize for the inconvenience and hassle that it caused. Many Thanks,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice and clean place
The owner’s response to my queries was quite prompt. The place is on a slope which made accessibility abit challenging when we have luggage and in snow weather and the taxi driver dropped by a long staircase on the slope before the place.
Stayed 1 night in Nov 2019
Response from UCHI Living Stay Otaru Suitengu on 28 Nov,2019
Thank you for your evaluation. I will do my best to make my guest comfortable during stay. Thank you for staying this time.