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"Great place exceptional location "

"It was just one problem after another. Fan wouldnt work, phone wouldnt work, heater wouldnt shut off and was cooking us out, the duvet cover zipper was broken and flapping out. The staff was really great and were trying. We had an issue they attempted to solve it. Even offering to move rooms on last night, which was more trouble than it was worth as we were leaving very early in the morning. We had 2 days there and both days gave issues. Made only more frustrating by the cost of the accommodations. I paid more for 2 nights there than 3 nights in london. Was in scotland for almost a week and out of 4 hotels this was the most expensive and the most issues."

"Lovely experience staying at this hotel for the first time. We will be back"

"There is no point in having climate control in the room if the recommendation is to open the window if the room is too warm. I don't expect to pay £109 to hear traffic noise. With the exception of a Scottish lady who checked me in, most of the staff seem to find it more convenient to ignore the customer. What is on offer, accomm and food is worth 50% of the prices "

"The breakfast menu was fresh We prepaid for our stay which included breakfast but left too early to have breakfast."

"clean. good rooms services. good location. overall overpriced. for a four star hotel that should have a hair conditioner and towels in the bathrooms as standard. Receptionist seemed anxious type and super worried repeating that we might take adapters with us and it made me smile after a while she was like a guard dog to get you. My booking was not the room I ordered it was downgraded to a smaller in a kind of basement with demolition work and sounds because overbookings and on top of it we were forced to split up the family and book extra single room which we never used. So if you see rooms with double beds and sofa beds in this hotel- do not believe that it is there at all. there is a risk that you will be put in a smaller room and will be forced to buy another single room on just like us. I think if I knew all of this details, I will be checking into Radisson blue instead as safter choice what you get. "

"Fabulous hotel! My only complaint is there were no drawers—just two shelves in one of the closets. This seems to be a general trend in hotels. Maybe bureaus are considered old-fashioned? Other than that small quibble the place was wonderful. We had a fifth floor castle view room with a (very comfortable) bed. Staff, pool, breakfast all excellent."

"Great facility, food was excellent"

"Amazing location and great rooms! Love the pods system so you can get some private space and not disturb others as much. Looked like they had fun activities and a good vibe but unfortunately I didn't get a chance to check them out. The location right in Old Town cannot be beat!"