Free cots/infant beds, free WiFi
Check availability

Reviews of Numero 12 Hermes 9

Numero 12 Hermes 9
Vicolo del Macina, Siena

Reviews

6.6
Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 3 out of 9 reviews" "

8.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Mateusz

Disliked: Staff & service, room comfort
Worst experience in Italy
First you have to check-in via keesy app which is pretty complicate. Cleaning fee in fact is higher than is on description on hotels.com. When we arrived apartament wasn't cleaned up after last guests, after contact with host we've got worst looking one, but still in very good location.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness
A Siena per il Palio
Appartamento recentemente ristrutturato. Arredato con gusto. In pieno centro. Ottima posizione per seguire gli eventi pre-Palio.
Stayed 4 nights in Jun 2019

8/10 Good

Aurora, Palermo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è molto accogliente e la posizione ottima, in pieno centro! L’appartamento andrebbe solo arricchito con qualche mobile in più, sia nella camera da letto (armadio e comodino) sia in bagno con un piano d’appoggio. Esperienza nel complesso positiva.
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Worst experience in a rented apartment ever. Note that the pictures are deceiving. It is not a bright place as suggested but quite dark inside. Check-in through an awfully useless app KEESY. It took me more than 30 min to complete the whole process uploading copies of my ID and signing electronic documents. However, standing in front of the door the electronic code to open the door did not work. So, I had to call the manager just to get in. The furniture is cheap and scarce. The glass shower wall will break if one is not careful. The TV was tiny without a remote control, so I could watch only one program. WORST of all, NO WIFI. After calling the manager again twice, I finally got an access code via text message. But it simply did not work, which meant that I had to call him again but then he did not answer anymore. The problem was not fixed during the whole stay. The manager seems overburdened with problems suggesting that he has two much to do managing 13 apartments. So, this is a clear case of an owner who is in the rental business max. profits but delivering no service, outsourcing the problems to a manager who has no competence. Moreover, the cleaning fee was raised from 25 to 40 Euros between the booking and the rental which is not justified given the size of the apartment. This higher fee had to be paid through the app during the check-in phase. Expedia will NOT refund due to a fine-print argument. I suggest to NOT rent this place and Expedia should no longer offer it.
Stayed 2 nights in May 2019

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immersi nella città.
Posto eccellente. Appartamento sfizioso e romantico, provvisto di tutto. Un consiglio è quello di aggiungere una tendina alla finestrella del bagno. Ci ritornerò.
Stayed 1 night in Mar 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfetto!
Consigliatissimo !!!!!! Ottima posizione x godersi a piedi la citta'. Appartamento ben riscaldato e perfetto il rapporto qualita'/prezzo. Insomma una bella sorpresa aver prenotato qui.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Bilocale in pieno centro a Siena, ci è piaciuto il self check in. appartamento curato e pulito. Siamo stati molto bene. Grazie
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Posizione centrale. Pulita. Stanza moderna ma Pochi servizi.
Stayed 1 night in Oct 2018