Hotels with Childcare in SoHo

"It looks a nice hotel. But I was really frustrated with a shortage of the stuffs at front desk and the elevator issues. They have only 2 elevators (2 left elevators are actually not usable to this hotel guests), and they are not enough to serve the number of their guests. I had to wait more than 5 minutes or more every time I used them, and it stopped almost every floor even though no one was there. They also have almost no amenities available in the room and the phone at the room was broken to call any hotel service. I will not consider this hotel anymore. Also, they charge you $100 resort fee at arrival. Be careful! "

"There was only one elevator working for our side of the hotel 1 to service a lot of floors wasn’t ideal "

"Hidden fees"

"Terrific location. Right on Times Square, yet not loud or obnoxious. This place was calm and peaceful. Clean, big room and great amenities. Highly recommended!"

"Great location right in the heart of Times Square! Will definitely be back. Room was nice, shower was clean and they even upgraded me to a higher floor! The room was very quiet as well. Will definitely be back."

"I recently stayed at the Lotte Hotel New York for a girls trip, and unfortunately, the experience was far from what we expected. This hotel came highly recommended by a family member who frequently stays at both the Seattle and New York locations, so we went in with pretty high expectations. Right from the start, there were issues with the room. The shower wasn’t properly draining, which made it inconvenient to use, and to make matters worse, the shower head was malfunctioning and spraying water in an uncontrolled way. It made what should have been a simple, relaxing experience frustrating instead. The most concerning part of our stay, however, was when security attempted to enter our room unannounced. Thankfully, they were unable to get in due to the safety hatch on the door, but the situation was unsettling and unacceptable. When we brought this to the attention of the hotel staff, they showed little interest in addressing the seriousness of the issue. We were told someone would follow up with us, but no one ever did. Overall, the lack of responsiveness and concern from the staff, combined with the maintenance issues and the alarming security incident, left us extremely disappointed. We will not be staying here again in the future "