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Reviews of The Shelley Point Hotel & Spa

4 out of 5
The Shelley Point Hotel & Spa
Goldenmile Boulevard, Shelley Point, St. Helena Bay, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 24 out of 42 reviews" "
Rating 8 - Good. 15 out of 42 reviews" "
Rating 6 - Okay. 1 out of 42 reviews" "
Rating 4 - Poor. 0 out of 42 reviews" "
Rating 2 - Terrible. 2 out of 42 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Gasant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Khan

Stayed 3 nights in Dec 2023

8/10 Good

Lisa

Stayed 2 nights in Dec 2023

10/10 Excellent

Leon

Stayed 1 night in Dec 2023

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic accommodation
Stayed 2 nights in Sep 2023

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Leslie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in May 2023

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, a pleasant stay, but...
We stayed at The Shelley Point Hotel & Spa for two nights and overall enjoyed our stay, however, think there could be one or two improvements made. We had great customer service at the spa and in the Cattle Baron restaurant, however, the service at reception and in the Doreatha restaurant could do with improvement - very slow and not particularly helpful/knowledgeable about the amenities and menus. The pool was packed out all day, so we visited the nearby beach which was great - free shuttle from the hotel, beach towels and umbrellas, a small tuck shop, a volleyball net, and the option to do a kayak tour. The spa was reasonable and we enjoyed using the sauna, steam room, and hydro pool. The team was excellent and very friendly and accommodating. The hydro pool area however could do with a little bit of maintenance (tiles coming off, windows having a good clean, broken bits on door fixed). The breakfast buffet was plentiful however only having one buffet station at the far end of the restaurant resulted in queues snaking through the hallway area and round tables, and waiting times for cooked foods. The quality of the food was good though. The room was very comfortable and well-kitted out with tea/coffee-making facilities, a large bath, toiletries & air-con. Nice touches of free biltong and golf shirts. We will come back again but hope some improvements have been made to the service.
Stayed 2 nights in Jan 2023

10/10 Excellent

Leslie

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Amazing setting on the West Coast.
Stayed 1 night in Aug 2022

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning decor
Stayed in the ivory suite, decor was incredible
Stayed 2 nights in Jan 2022

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities, room comfort
Great experience. The staff need more training
Great accommodation. Excellent food . Restaurant service was below standard
Stayed 3 nights in Jan 2022

8/10 Good

Faried

Travelled with family
Liked: Cleanliness, property conditions & facilities
Enjoyed pleasant stay at Shelly Point Hotel & Spa
Beautiful hotel and good facilities. Pool area was enjoyable along with the koi pool area. Nice touch was the available books with some good tittles. However practically a 2bed unit should have 2 bathrooms and not one. Was disappointed when the Cattle Baron restaurant was fully booked and they recommended room service, yet they had the audacity to charge us a tray fee. It’s was good to see that the hotel staff were eager to please however I do think that with a little more training they could have deliver a great service experience.
Stayed 3 nights in Dec 2021

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent
Stayed 3 nights in Nov 2021

10/10 Excellent

ZV

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

10/10 Excellent

Tamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 2 nights in Mar 2020

10/10 Excellent

Vivienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely Hotel
We had a wonderful few days. The room was beautiful and we were made to feel very welcome (Aretha at reception was great). The only slightly less positive comments are that the choice of wine wasn’t great, most of the time the bottles of white wine were not very cold. The service in Cattle Baron was mixed as was breakfast service - perhaps new people who didn’t quite know what to do. Cleopatra in the Cattle Baron was so helpful and friendly.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Overall Experience
Great Overall Experience with a few points that need improvement: - No Room Service Available (even though the In-Room Brochure states "24hr In-Room Dining") - The Fire Alarms were a bit of an issue going off at 06h00 due to Loadshedding (Power Cuts) with Staff not knowing how to silence the alarms
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Marinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Fabulous Fantastic Hotel. Decor amazing! Beds Super comfy. Rooms newly decorated and absolute beautiful. Very spacious beautiful bathroom. Staff fantastic!
Stayed 1 night in Jan 2020

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Naeemah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Melaney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vibrations
Beautiful situation and recently refurbished. Lovely spacious rooms with thoughtful touches. Only drawback was our room was next to the kiddies playroom, so no opportunity for sleeping in late or an afternoon snooze and disappointing that you can’t order drinks at the pool.
Stayed 3 nights in Dec 2019

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away!
Absolutely enjoyed our stay. Staff went out of their way to keep us happy! Nothing was too much trouble. A special mention of Shanaaz, she was out of this world!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Next level luxury....friendly staff.....awesome food....spa was amazing
Stayed 2 nights in Oct 2019

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay check in was good, the room very good. The only issue was the check out items added to to room bill when all extras paid in cash. The front Desk Manager sorted out without any problems.
Stayed 1 night in Aug 2019

8/10 Good

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class Winter break
An amazing Hotel in all respects. Being winter midweek it was nearly empty but service levels remained high and was always eager. It would have been great to have had a room with a view. Each room should be supplied with local information and history. This would be helpful to overseas visitors.
Stayed 3 nights in Jul 2019

8/10 Good

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the Atlantic Ocean. Friendly staff. Very clean
Stayed 1 night in Jul 2019

10/10 Excellent

Kutlwano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
It was amazing, the staff were very friendly and provided excellent service.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Gcobisa

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely return
Everything was exceptional! The one area of improvement is the centrally controlled air conditioning. The first night was challenging wrt to the room temperature control! Other than that, all was excellent! Will most def return again😃
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazong, wonderful, very good.
Stayed 3 nights in Jun 2019

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to book my next holiday at Shelley.....
A truly amazing stay ... well worth spending a bit extra... guests are made felt welcome..
Stayed 2 nights in Apr 2019

8/10 Good

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay
Thumbs up for the entire hotel including management having great concern to the wellbeing of its guests.A well managed hotel with minor teething problems.great views,clean hotel,well secured and safe,great atmosphere.we will definitely visit again.
Stayed 2 nights in Mar 2019

2/10 Terrible

Anelda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service, bugs in beds horrible bite marks
We had a very bad experience. It was our 5th wedding anniversary so I wanted to do something special, and I chose Shelley Point Hotel for the fact that everything is in one place, the spa, the restaurants. When we arrived, I wanted to book for a massage at the spa and they informed us that they are fully booked for the entire weekend that we are staying there. So I booked a Hotel and Spa, and couldn't even go for a massage. Worst part was , when we went to bed , I woke up at about 1am, and my face and upper body was itching, I was so bad I had to drink a sleeping tablet just to sleep. when I woke up, I saw that my face and my arms were full of insect bite marks (and it was not mosquitoes, we had the mosquito net and our windows were closed with aircon on). We called the managers to our room to show them the horrible bite marks on my face and upper body and they said there was something in the air, and that it is not their bedding. Funny how I only got bitten once I laid down on the pillow. So we are home now, me covered with bite marks on my face and still itching like hell, and no massage, after a weekend that should have been romantic. We also complained about the fact that we were not informed of a special that they were running that weekend which was " book for 2 nights, and get a spa treatment for free" We got nothing, they did not even have a 30min massage available.
Stayed 2 nights in Mar 2019

10/10 Excellent

Washiela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Gem on the West coast.
Shelly point hotel and spa was perfect I would give it a 5 star. What an amazing gem. I would highly recommend it to anyone.
Stayed 3 nights in Mar 2019

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besser geht‘s nicht
Ein großartiges Hotel, das sicher zu den schönsten gehört, die wir auf all‘ unseren Reisen gesehen haben. Man merkt in jeder Kleinigkeit die persönliche Note des Besitzers, die selbst die besten Geschäftshotels nicht bieten können. Die Steaks im Restaurant sind allein schon fast die Reise wert.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute Spitzenklasse
Wir kennen hunderte von Hotels in fast jedem Winkel der Erde. Aber dieses gehört zu der Handvoll, die in jedem Aspekt überragend sind. Der Preis, den man für diesen Luxus zahlt ist schier unglaublich, und wir waren sicher nicht das letzte Mal hier.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Uitstekende accommodatie. Mooie suite. Prima eten.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HT u Hotel hat uns sehr gut gefallen
Hoteleingang zum neuen Jahr geschmückt
Stayed 3 nights in Dec 2019