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"Bed was like sleeping on a trampoline. Way too hard. Staff were accommodating and friendly. Unrestful sleep equals poor stay unfortunately. "

"Clearly the location is terrific. The views of the Tower of London and of the Tower Bridge are exciting and the hotel maximizes them. The staff was helpful and courteous. Our frustration was on our first night when we could not rouse room service. We tried repeatedly for an hour. No one answered. Called 0. No one answered. We ended up going to Tesco to get food to heat in the oven in our suite. But the oven/stove did not work. We went to the front desk to ask for help. We were told someone would come up to our room. No one came. Tired from a day of travel, we ate a side salad and went to bed. We called again the next morning. Someone came up and fixed the problem. (It wasn’t that we couldn’t operated the light switches!)."

"Compact! Possibly better suited for solo travellers in terms of space in the room but if you're literally just looking to lay your head down before an early flight it is perfect. Did not interact with a single human as used the digital room key and check out which made the entire process quick and seamless."

"Fantastic views everything I expected and more beautiful room upgraded to a suit which was a amazing surprise staff are helpful and polite room was spotless views of London are incredible all in all a ten out of ten experience."

"Excellent venue. Staff very friendly."

"Breakfast is distinctly average to bellow. Not terrible, not something you’d pay for if you’re not here for work like I was."

"Food was good."

"Contracted food poisoning eating and the bar restaurant and had a terrible flight being ill and landing and going straight to hospital"

"It is beautiful hotel and nice location with friendly staff."