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Reviews of Hina no Yakata Matsunoi

3.5 out of 5
Hina no Yakata Matsunoi
Okuhidaonsengo Shinhirayuonsen, Takayama, Gifu-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 42 reviews" "
Rating 8 - Good. 19 out of 42 reviews" "
Rating 6 - Okay. 2 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a little bit far from the central area. but the room's condition is very good. the space was spacious. and you can feel relax and peaceful here.
Stayed 2 nights in Feb 2019

4/10 Poor

yat ming

Disappointing, disappointing...
Very disappointed. One of the reasons we picked the hotel is because it has a hot spring bath. But the bath is so worn out that the hot spring was luke warm, with leaves resting on the bottom....A clear sign of negligence. Almost all onsen hotels will let guests who stays there with two meals use the hot spring free of charge. But not this one. We were asked to pay for use of onsen but we refused. Luckily there is Google Translate and I won the argument. Even more terrifying is the antique hot water pot which the interior protective coatings had peeled off....a cancer accusing risk. There is no shop noe restaurant in the area as it is about an hour driven from Takamaya City. You better bring plenty of fruit and vegetables if they are part of your diet.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience staying in a traditional tatami room with low tables and futons on the floor. The traditional breakfast and dinner were a fabulous experience. The onsen was lovely, bathing in hot water looking at the snow covered mountains we used the public one but on both occasions had it to ourselves.

10/10 Excellent

Kevin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay in a Ryokan up in the Hills
It was a last minute decision (1 month before our trip) when we made the booking as we wanted to try something different and to stay in a traditional Japanese hotel with onsen. Turn out to be a real treat and quite frankly a warm memory. The place is quite well maintained, our room was spacious and comfortable. We had unlimited use of the onsen which had both indoor and outdoor facilities - you can see the mountains. Food will be difficult to obtain outside since the location is quite remote. Nevertheless we ordered a dinner set meal which consists of hida beef and was serve right to us in our room. Service was very nice from all the hotel staffs right from the doorstep, eventhough English was spoken in minimum but they managed to make us feel welcomed. Matsunoi Hotel is situated away from all the hustle and bustle of the city and if you need a place a relax and unwind, it comes highly recommended.

6/10 Okay

Olivia

The hotel is a bit remote. It is difficult to communicate with the owner. I have sent a few emails but never received any reply.

10/10 Excellent

Nandor, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Ryokan in the mountains near Takayama
We had a wonderful time at Hina no Yakata Matsunoi. The hotel was charming, the meals served in our room were some of the best that we ate while in Japan, and the hot springs downstairs were delightful. The best part of our stay was our waiter Di. He was funny, and charming. We looked forward to seeing him everyday. Especially when he gave us our daily Japanese "lesson".

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay.
Very nice stay. We had some difficulty communicating, but the staff tried everything he could to answer our questions. One thing is that the place closes for business at 11:00, and you're expected to leave the premises around 11:00am the latest.

10/10 Excellent

Michel, Yangon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for food and nature lovers
Our stay at this hotel was definitely one of the highlights of our Japan holidays. The hotel managers did everything to make our family have an extraordinary time at the hotel. The food is outstanding and even our 6 and 11 years old children loved it. If you are looking for a lovely Onsen-Hotel in a remote location this is perfect, don't expect to find any 7/11 or other convenient stores in any foot distance, but nevertheless you can reach the hotel by public transport. As the bus only serves the bus stop right in front of the hotel every 2 hours, the manager picked us up at the closest bus stop one evening even without us asking for it. He was just standing there with the van waiting for us! Amazing. While communication in English is not straight forward, we were able to organize everything without problems (one of the very friendly staff speaks English and even some French). We can strongly recommend this hotel to anyone who is ready to be out in the nature, soaking in a hot spring after dinner and has a passion for truly Japanese food.

8/10 Good

Wai Na

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and friendly, food was delicious😊
Stayed 2 nights in Oct 2019

10/10 Excellent

Aumarechal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique
Stayed 2 nights in Oct 2019

8/10 Good

Milca Nday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

WUN MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Hancheul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
客が少なかった事もあったが、館内全体が寒く、浴場のみならず脱衣場も、湯舟から出るとすぐに浴衣を着ないといられない。 館内は風情もあり質の高さを感じたのだが、もったいない。
Stayed 1 night in Dec 2018

10/10 Excellent

INJA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편하게 쉴 수 있는 곳
정중한 환대와 무료 이용 가능한 가족탕, 발맛사지기, 편안하게 이용할 수 있는 카페가 있어 좋았습니다. 다만 야외노천탕 바닥이 지저분해서 아쉬웠습니다.
Stayed 2 nights in Aug 2018

8/10 Good

toshi

Liked: Cleanliness, staff & service, room comfort
鄙びた温泉宿
派手さはありませんが、こじんまりとしたとても家庭的な宿です。風呂も小さめですがね、心地よいです。洗い場のシャワーなどの設備を更新するともっとステキなお風呂になると思います。
Stayed 1 night in Jul 2018

8/10 Good

Wai yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
溫暖的旅館
一間家庭式的日式旅館，簡單但却令人感到溫暖的旅館。在大堂有懷舊音讓客人隨意播放。房間空間足夠，設備也足夠，只是枕頭不太舒服，需要改善。我們退房時，老闆的兒子來送行，很有禮貌，英語也流利。

8/10 Good

yan yan

Liked: Staff & service, room comfort
員工友善，自駕車10分鐘路程到平湯，家庭式經營， 房間舊， 包日式早餐

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Tidy
The staff are polite and cheerful. They introduce their room and point-to-note to us patiently. They have separate hot spring. Both the changing room and the hot spring are clean and tidy.
Stayed 1 night in Mar 2018

10/10 Excellent

hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
全家出游的话，一定要注意车辆班次。酒店位于上高地站H044，浓飞巴士有时刻表，大家可以去看。看着大雪泡温泉的感觉很棒的。
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體得好，服務親切，酒店整潔地方大。 但酒店位置偏遠，由高山自駕要一小時。
Stayed 1 night in Feb 2018

10/10 Excellent

kah leong, HONG KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
相當不錯的住宿 熱情的服務 體驗到真誠誠意 四口子外遊 兩間客房都整潔 多謝店員各方服務！
相當不錯的住宿 熱情的服務 體驗到真誠誠意 四口子外遊 兩間客房都整潔 多謝店員各方服務！ 整潔乾淨 服務優良
Stayed 1 night in Dec 2017

10/10 Excellent

KA HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自駕遊最好體驗的日式溫泉旅館
距離高山市 40分鐘車程, 就近新穗高纜車海(17分鐘車程) 很傳統的日式溫泉旅館 剛剛到達當日落雪, 配合露天風呂, 氣氛一流
Stayed 1 night in Nov 2017

10/10 Excellent

WAI KEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip!
Stayed 2 nights in Nov 2017

8/10 Good

Carrie

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place for relax!!!
Although the location is a bit far from city, it's worth to go. Room is clean, tidy, relax. Food is very good. And there is private bath for couple which cost $2460 / 45 mins.
Stayed 1 night in Oct 2017

8/10 Good

Rie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても親近感のある暖かい雰囲気だった。満天の星空はここでしか見られない。ただ近くにコンビニや食事処がないので、事前準備を忘れずに！
Stayed 1 night in Aug 2017

10/10 Excellent

Nok Him

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
The Room is Big and clean, staffs are kind and helpful, the hot springs is good too!
Stayed 2 nights in Jul 2017

10/10 Excellent

Kwan Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點有點遠但是服務很好適合駕車人士態度親切值得推介
Stayed 2 nights in Jul 2017

8/10 Good

Passo, Hyogo, Japan

Liked: Staff & service, room comfort
Traditional Japanese style hot spring hitel
Friendly, but polite staff, good and quiet atomosphare. Very nuce dinner in reasonable price.
Stayed 1 night in Jul 2017

10/10 Excellent

Eunhee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
고즈넉한 산자락에서의 하룻밤
찾아가긴 좀 어려워도 고즈넉한 곳에서 보내는 하루밤 너누 좋았읍니다. 음식도 맛있었어요
Stayed 1 night in Jun 2017

10/10 Excellent

Chia-Tse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For some reasons, we were late for check-in. While we call the hotel for that situation, the stuff was nice and waiting for us. He told us don't be in rush and safe drive. They are friendly and it was a good living experience.

8/10 Good

nianjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
我們訂房時是包早餐的，但入住時酒店回覆是不包早餐，服務員好努力幫忙去聯繫hotels.com.但因語言不通最後不成功。酒店最後也沒有提供早餐，這令我們非常不錯

8/10 Good

nunew, bkk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
บรรยากาศดีมาก ออนเซ็นมีทั้งแบบในห้องปรกติและ open
บรรยากาศดีมาก พนักงานให้การบริการดี ออนเซ็นฟรีมีทั้งในห้องและ open air มีบริการอาหารเช้าและเย็นแต่ต้องจ่ายตังค์เพิ่ม แพงสำหรับราคาคนไทยอย่างเรา ห้องพักใหญ่มาก จิงๆนอนฟูกได้ 4 คน แต่น่าจะคิดค่าหัวเพิ่ม พอๆกับจองอีกห้องนึง
บรรยากาศ ณ 1 mar 2017

8/10 Good

JIN, 神奈川県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
是非もう一度
今回目的工程の中で素泊まりとなってしまいましたが是非次はゆっくり寛ぐことを目的に利用したいと思います。

10/10 Excellent

Tsz Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

vilaik, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมน่ารัก บรรยากาศดี
โรงแรมเล็กๆน่ารัก แต่เดินทางไปยากสักหน่อยสำหรับคนที่ไม่มีรถส่วนตัว บรรยากาศโดยรอบสงบเงียบ ห้องพักมีบริการอาหารเช้าและเย็น อาหารรสชาติธรรมดา แต่ได้บรรยากาศความเป็นเรียวกังสไตล์ญี่ปุ่น ข้อเสียคือห้องพักกลิ่นอาหาร

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ki Ho

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Large room, friendly staff, underwhelming onsen
The hotel has a cozy lobby with fireplace, couches, and books/magazines. The room was huge! It had individually separated toilet, basin, and shower & bathtub areas. It's even got two screen doors inside the room, separating the entrance, bedroom, and window area. The room was clean and comfortable. The hotel location is hard to reach without a car. You can hardly find anything within walking distance. A couple of the hotel staff spoke good English. All of the staff are friendly and made us feel very welcomed. The hotel has indoor & outdoor onsen area that operates throughout the night. The onsen is the only downside to this hotel. The onsen shower area had tabs that were full of white water-residue. The toiletries were not of brand-name ones, and there were no face-wash, toner, or cream provided at the onsen area. We went to the onsen fairly late at night, and the outdoor onsen had no lights on and it was too dark to even see where we were stepping. This could be quite dangerous as the outdoor onsen is made of natural rock formations, and guests could easily trip over in the darkness. Also, the corridor outside our guest room had no lights on at night. It seems like this is an act to save electricity for the hotel, but a motion-sensing light would be well appreciated especially since the onsen opens throughout the night (so there will be guests roaming around).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店
要預算一小時的車程,由高山站坐巴士來的酒店門前,(不過溫泉酒店以這價錢訂到,是一個可以接受的距離了) 一下車,已經有職員等待我們的到來,馬上前來幫忙提行李。他們真的十分親切,馬上招呼我們到炭爐前取暖! 因為到達時已經晚了,不過附近沒有商店,職員們還特意為我們下了晚餐,雖然是酒店的價格,可是竟然是我們這旅程最美味的一餐。 酒店有4層,我們住在4樓,塔塔米的房間,很有日本味道的! 地下有溫泉提供,是通宵的!可以浸過夠! 酒店的外觀如果遇上雪景,更是十分迷人啊!!!!