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"The staff were amazing. My only critcisim is that the Rasa upgrade didnt meet my expectation. My room faced the carpark and the private breakfast didnt hit the mark as the food options are limited. The afternoon tea and drinks the food again is a let down. There are so many options around and in my opinion could be better!"

"Being a vegetarian, not much option was available, but the staff went out of their way to help me. rooms were clean and basic amenities provided. AC was also ok, though you need fan plus a/c both"

"Friendly staff and better hospitality"

"Never had breakfast at the hotel as there were lots of places open"

"A beautiful unique hotel in Penang wonderful service incredible ambience, one of the top hotels in the world"

"We had a very pleasant stay at this historical hotel."

"Great staff and property"

"The AC was out when I arrived and did not come back on until the middle of the night. Went to bed hot and woke up a few hours later freezing. No compensation was offered for this inconvenience"

"Excellent services, friendly staffs"