Tianhe Hotels with Shuttle Services

"There was a rather strong smell in the hotel, and it was not very clean either. Almost felt uncomfortable to sleep there one night, so we checked out early and didn't complete our stay. The staff were not very friendly and gave us a lot of grief with wanting to check out early. Definitely not close to any Hilton standards."

"Yes"

"Is very expensive "

"Great staff "

"On my 40 day trip to China, I stayed at Fraser Suites for 9 days & it was my favorite place of 5 to stay. The one bedroom premier suite was very spacious and convenient. The location is great, shopping convenience and great food options. The property had activities such as golf stimulator and massage chairs which greatly helped after long business days. There is also a computer and printer in the lobby which was very much appreciated as I needed to use it for my visa applications for my journey onward. All day coffee. The staff was very helpful and polite, housekeeping was great, cleaned very detailed and always so warm. Front desk was always very helpful and accommodating. Breakfast staff was also the best as I ran late one two occasions for breakfast and they were still so polite and helpful. Jackson, the concierge must also be heavily commended as I forgot some items in the shower and he organised and dropped them off for me and was always so helpful along my stay. My Only suggestion is to let the robot deliver food ordered on apps to the room. This really helps with convenience and relaxation. You have gained a now long term customer as my stay was truly delightful and I appreciate the amenities of the property and staff."

"Great breakfast "

"First time back after covid. I stayed here because of previous excellent experiences. I thought hotel was very tied. Bars are closed. They have placed red mats over what must be worn out carpet in the breakfast room which were a tripping hazard. We were on the 40th floor and they were jack hammering above our room til about 8pm and they started again early. Would i stay here again. Probably not"

"Floor plan is not ideal !"

"Air con not cool enough, the bathroom shower head was loose in room 1130, i was then transferred to room 1131 where the kitchen sink was tap was not working. Overall stay was ok."