Totsugi Resorts

"Was very easy and convenient "

"New and clean Lots of space Great location Friendly staff Would return for another stay, highly recommended "

"Stayed two nights. Had a very nice room on the 12th floor. Check-in at 3:00 p.m. was fast and easy. Hotel was very modern and very tastefully decorated, and it has a very nice onsen (with sauna). I didn't eat at the hotel restaurant, so I cannot comment on the food quality and service. The hotel is right next to Kumamoto Station; the station and the shopping mall below it offer some shops and a few restaurants, but otherwise, the area around the station is very quiet and businesslike. Overall, I quite enjoyed my stay and highly recommend this hotel. Thank you!"

"We appreciated the location, and especially the staff. Most appreciated was the refund for our prepaid nights that we could no longer use due to changes in our schedule in Kumamoto. "

"Great hotel with an excellent mixture of Japanese sensibility and American convenience "

"Nice hotel, amenities and close to shopping. "

"Perfect location and the design of the family room is ideal "

"We only stayed one night here but we had a great experience from check in to check out. Our room was clean and had everything we needed. Lovely restaurants in the area. We ate a delicious dinner at a Chinese restaurant in the Ginza area called Jang Jang Go. The inside of the restaurant was beautiful. Next to it was a Swiss bakery where we found treats to enjoy later. The most significant thing that happened during our stay was a 6.6 earthquake at 11:15 pm approximately 74 km away in the water between Beppu and Shikoku Island. We definitely felt it in our 5th floor room but the hotel felt safe and sound. "

"The management wasn't friendly, i told the miss manager the light in the room wasn't working properly ,she said we will check it out. I think she should offer proper conform to the customers. Also i was asking if i could leaves the car , until 12 . I could walk visit around come get back car . She wouldn't not backed off the policy. If you want a customer come back to your hotel train your staff be friendly able adjusted for small request. "