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"Breakfast was ok."

"Not a 4-start hotel, not even close. Smells gross. Dated rooms. Uncomfortable bed. Do not recommend."

"The housekeeping never vacuum our room."

"Easy access to shops, cafes and restaurants. Hotel links directly to shopping mall. Large spacious room, clean and modern. Easy access to MTR for getting around. Highly recommend."

"Good location, walking distance to train station, nearby many shopping areas and lots of good local coffee shops, easy to get taxi and transportation "

"Due to the Middle East conflict we had to cancel our trip to Hong Kong as our flight journey required transit through Middle East to Hong Kong. We requested a refund from the Hotel thru Expedia. The Grand Bay View refused our request stating our hotel reservation was non refundable. We explained to them that our situation was out of our control as the UK government site advised against all but essential travel to the UAE and your travel insurance could be invalidated if you travel against advice. We have applied to 2 other hotels that we would have been staying at during our trip to Hong Kong, Both hotels have fully refunded our money back in full!! (these were non refundable too!) This just shows, in adversity certain people or establishment step up to the mark whilst others don’t! "

"Yes"

"nice location with mall, restaurants, shops and MTR nearby. I feels hotel need to maintain 5 star rating."

"Horizon club food quality gone down "