Premium bedding, pillow-top beds, in-room safe, desk
Check availability

Reviews of Griffin Hotel, an official Colonial Williamsburg Hotel

3 out of 5
Griffin Hotel, an official Colonial Williamsburg Hotel
136 Francis Street East, Williamsburg, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 367 out of 614 reviews" "
Rating 8 - Good. 152 out of 614 reviews" "
Rating 6 - Okay. 57 out of 614 reviews" "
Rating 4 - Poor. 27 out of 614 reviews" "
Rating 2 - Terrible. 11 out of 614 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Colonial Williamsburg and all it has to offer.
Stayed 1 night in May 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!!
Stayed 3 nights in May 2024
Response from Pkipp on 12 May,2024
Thank you for the excellent rating!

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Resort fee was a big surprise. Did I not read some fine print?
Stayed 1 night in May 2024
Response from Pkipp on 12 May,2024
Thank you for your rating, Im sorry that the resort fees were a bit of a surprise.

10/10 Excellent

Amy

Stayed 1 night in Apr 2024
Response from Pkipp on 30 Apr,2024
Thank you for taking the time to rate our property.

10/10 Excellent

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. Beautiful park surroundings. Wonderful ground level patio. Spectacular historic town. Staff addressed all questions.
Stayed 1 night in Apr 2024
Response from Pkipp on 30 Apr,2024
Thank you for taking the time to review our property, please come back to visit us again.

10/10 Excellent

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. Pet friendly hotel
Stayed 1 night in Apr 2024
Response from Pkipp on 10 Apr,2024
Thank you for reviewing our property!We look forward to welcoming you back soon!

10/10 Excellent

Lesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thee Griffin did not disappoint. Right in the middle of Colonial Williamsburg, the Griffin is close to everything that IS the Williamsburg experience. Although the property has some years on it, it has been maintained well and everything was clean and neat. We will definitely come back!
Stayed 1 night in Apr 2024
Response from pkipp Guest manager on 8 Apr,2024
Thank you for reviewing our Griffin hotel, we hope you come back to visit us soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pkipp Guest manager on 8 Apr,2024
Thank you for rating our hotel, we look forward to your return.

8/10 Good

Faustino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Leslie on 1 Apr,2024
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

6/10 Okay

Nicole

Liked: Cleanliness
Disliked: Property conditions & facilities
The overall property is really beautiful. However, The Griffin Hotel needs some major renovations particularly in the bathrooms as the paint is peeling from the ceiling and it is quite outdated.
Stayed 2 nights in Mar 2024
Response from Leslie on 30 Mar,2024
Thank you for your constructive feedback.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
loved the room big clean right in town
Stayed 1 night in Mar 2024
Response from Leslie on 22 Mar,2024
Thank you so much for sharing your experience at the Griffin Hotel. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday. Best Regards, Leslie Shotwell Guest Loyalty and Experience Manager

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Big, nice room with a pretty view. Nice helpful cleaning staff. One sink, stopper did not work. Tub stopper replaced with one requiring guest to lean down and open with finger. Mismatched uncomfortable furniture. Place in need of interior update - improvement.
Stayed 4 nights in Mar 2024
Response from Leslie on 30 Mar,2024
Thank you for your open & honest feedback.

6/10 Okay

Angela

Travelled with family
Liked: Staff & service, property conditions & facilities
We booked this room on the day of check-in. We booked a double queen with pond view. A couple hours later we received a call that only a king room with a pull out couch was available and we would receive a $25 breakfast credit for one day. The king room had a tennis court view not water. The hotel location is very convenient to Colonial Williamsburg. Check-in is at a different hotel. The actual room was very large but had peeling paint in the bath room on the walls & ceiling. The room had a weird smell to it so we kept the slider open while in the room. I think it’s time to refresh the rooms furnishings and decor.
Stayed 2 nights in Mar 2024
Response from Patricia on 21 Mar,2024
Angela,Thank you for your time sharing your feedback. We are working diligently with our maintenance team to prioritize projects at the Griffin to make sure future stays are more enjoyable.

8/10 Good

Linda, Norfolk

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Loved being in the midst of Colonial Williamsburg. The location is just about perfect. Felt like in the country but so close to Merchant Square and surrounding quaint streets.
Stayed 2 nights in Mar 2024
Response from Patricia on 14 Mar,2024
Linda,We were happy that you enjoyed your visit to Colonial Williamsburg and the Griffin Hotel. We hope to have you back as our guest again soon and exceed your expectations.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leslie on 4 Mar,2024
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg! Best Regards, Leslie Shotwell Guest Loyalty and Experience Manager

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet room. A little dated property, but clean and nice. Right next to a great trail walk. And east walk to market square
Stayed 3 nights in Feb 2024
Response from Patricia on 2 Mar,2024
Thank you for staying with us at the Griffin. We will share your feedback with the team.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and I would definitely recommend. The room is clean and spacious. We were able to walk to Colonial Williamsburg in about five minutes.
Stayed 1 night in Feb 2024
Response from Patricia on 2 Mar,2024
Thank you for choosing to stay with us at the Griffin. We look forward to hosting you again on a future trip to Williamsburg.

10/10 Excellent

Suzanne, Cleveland Heights,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do NOT like a resort fee imposed when I do not intend to use these facilities
Stayed 2 nights in Feb 2024
Response from Patricia on 2 Mar,2024
Thank you for choosing to stay at the Griffin Hotel. We appreciate your business. We understand your feelings. At CW we strive to provide a great experience for our guests that includes taking care of large grounds and services that do increase costs. We hope if travels bring you back to Williamsburg you would choose to stay with us again and experience all there is to offer.

10/10 Excellent

Jeanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Jan 2024
Response from Leslie on 19 Feb,2024
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday. Best Regards, Leslie Shotwell Guest Loyalty and Experience Manager

4/10 Poor

Marlee

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is completely out of date and out of place in keeping with the Colonial Williamsburg theme. The grounds are kept up but as soon as you enter the door, everything goes downhill from there. The worst part was the rock hard bed. It would have been more comfortable sleeping on concrete. This hotel needs a serious overhaul!
Stayed 2 nights in Feb 2024
Response from Leslie on 19 Feb,2024
Thank you for sharing your review of the Griffin Hotel. Your feedback has been shared with our team as a critical way of understanding how we can continue to deliver great experiences and improve our service. Thank you for choosing to stay with us; we appreciate you taking the time to share your feedback. We hope you will give us a chance to show our improvements and regain your confidence on your next visit to Williamsburg.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was 10 out of 10
Stayed 1 night in Feb 2024
Response from Leslie on 19 Feb,2024
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us and especially glad that your enjoyed your interactions with our staff. We look forward to welcoming you back again someday. Best Regards, Leslie Shotwell Guest Loyalty and Experience Manager

6/10 Okay

Christine

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Dan- Guest Service Manager on 31 Jan,2024
Thank you for providing feedback. We hope to welcome you back to Colonial Williamsburg.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Leslie on 25 Jan,2024
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday. Best Regards, Leslie Shotwell Guest Loyalty and Experience Manager

6/10 Okay

Brian

Travelled with partner
It was a little tough being in the room with a bunch of ladybugs and and a few stink bugs
Stayed 2 nights in Jan 2024
Response from Leslie on 21 Jan,2024
Dear Brian, Thank you for sharing your review of the Griffin Hotel. Your feedback has been shared with our team as a critical way of understanding how we can continue to deliver great experiences and improve our service. I am so sorry that we were not able to address this particular concern while you were here with us.Thank you for choosing to stay with us and we appreciate you taking the time to share your feedback. We hope you will give us a chance to regain your confidence on your next visit to Virginia’s Colonial Capital.Best,Leslie

6/10 Okay

Richard

Travelled with family
Not the smoothest check in. I will never stay at the Griffin again. Too many other places to stay that are much more straightforward.
Stayed 1 night in Jan 2024
Response from Leslie on 18 Jan,2024
Richard,With a mission to provide superior customer service, we take great pride in serving your needs and meeting your expectations. We are so sorry to hear that your check in was difficult. We would love to know what we could have done differently so that your experience would have been a more positive one.Best regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Karen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love! Can’t wait to come back!
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were wonderful and accommodating. Offered great options
Stayed 1 night in Dec 2023
Response from Leslie on 28 Dec,2023
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us and found the staff to be helpful and accommodating. We look forward to welcoming you back again someday.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

8/10 Good

SHARDH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Leslie on 28 Dec,2023
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Pet friendly!
Response from Leslie on 19 Feb,2024
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us and that we were able to accommodate your furry traveling companion. We look forward to welcoming you back again someday. Best Regards, Leslie Shotwell Guest Loyalty and Experience Manager

10/10 Excellent

James R

Stayed 2 nights in Dec 2023
Response from Leslie on 7 Jan,2024
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating.We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Leslie on 9 Dec,2023
The team here at the Griffin Hotell appreciates that you took the time to rate us and appreciates your positive rating. With a mission to provide superior customer service, we take great pride in serving your needs and meeting your expectations. While we are pleased that you gave us a positive rating, we strive to receive perfect 10's and we did not rate that with your stay. I would love to know what we might have done differently to have received that perfect 10.Best regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a stay
The atmosphere was amazing, and the proximity to colonial Williamsburg was perfect. We even enjoyed drinks on the veranda by the fire. Our only complaint was how hot the room was.
Stayed 1 night in Dec 2023
Response from Leslie on 9 Dec,2023
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us.I am very sorry that your room temperature was not comfortable.We look forward to welcoming you back again someday.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

6/10 Okay

Jane

Travelled with group
Liked: Cleanliness, room comfort
Would not stay here again
You should be warned that there is no elevator. I was not prepared to carry my heavy suitcase up the stairs. There were no bathrobes in the room and no water either. My key did not work after coming back from dinner at 11pm at night and it was a dark cold walk to the inn to get another one.
Stayed 1 night in Nov 2023
Response from Leslie on 9 Dec,2023
Dear Jane,Thank you for sharing your review of the Griffin Hotel. Your feedback has been shared with our team as a critical way of understanding how we can continue to deliver great experiences and improve our service. I am so sorry that we did not have a bellman assist you to your room so that we could have carried your bags up the stairs, and we would have been happy to provide you with the other items upon request. Thank you for choosing to stay with us; we appreciate you taking the time to share your feedback. We hope you will give us another chance to regain your confidence on your next visit to Williamsburg.Best regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Leslie on 23 Nov,2023
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
The room was very large and the building was very quiet which was great. The staff was amazing at all times. From checking in, dinner at the Terrace, and checking out, very polite and professional! We will be back!
Stayed 2 nights in Nov 2023
Response from Leslie on 23 Nov,2023
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again the next time that you are in Williamsburg.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in Nov 2023
Response from Leslie on 23 Nov,2023
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Room could use some updating but the grounds outside are gorgeous.
Stayed 4 nights in Oct 2023
Response from Leslie on 5 Nov,2023
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again the next time that you are in Williamsburg.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

8/10 Good

Robert

Stayed 2 nights in Oct 2023
Response from Leslie on 23 Nov,2023
Thank you for sharing your rating of the Griffin Hotel. With a mission to provide superior customer service, we take great pride in serving your needs and meeting your expectations. As our valued guest, we are sorry that your experience with us was not a perfect five. We would love to know what we might have done differently to have received that perfect score.Best regards,Leslie ShotwellGuest Loyalty and Experience Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Leslie on 29 Oct,2023
Thank you for sharing your rating of the Griffin Hotel. With a mission to provide superior customer service, we take great pride in serving your needs and meeting your expectations. As our valued guest, we are sorry that your experience with us was not a perfect five. We would love to know what we might have done differently to have received that perfect score.Best regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Clark, Merion Station

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place in a lovely setting.
Stayed 1 night in Oct 2023
Response from Leslie on 29 Oct,2023
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again the next time that you are in Williamsburg.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Griffin is a wing of the more upscale Williamsburg Inn, which is really beautiful. The staff and food were amazing.
Stayed 2 nights in Oct 2023
Response from Leslie on 16 Oct,2023
The team here at the Griffin Hotel appreciates that you took the time to rate. While we are happy to see this good rating, what could we have done differently to make this rating a five?We look forward to welcoming you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

4/10 Poor

Bradley

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The facility was in need of repairs and outdated. The furnishings were old, damaged and stained. There was paint peeling off the walls and ceilings of the bathroom. There were water stains on the nightstand and stains on the couch. It felt a bit dirty just from the obvious age of the property and the lack of any renovations that needed to be done years ago. We spoke to another couple that apparently had been coming to this hotel for many years and appreciated its retro style but that it’s charm has definitely diminished due to the lack of care in conjunction with the removal of some amenities. The higher cost is only justified by its location… definitely not the quality of the property. The bed was very firm and linens not very plush… so not very comfortable either. We only interacted with the staff at check in so really nothing to say about the service. Just an overall disappointing stay for the money.
Stayed 1 night in Oct 2023
Response from Leslie on 16 Oct,2023
Thank you for sharing your review of the Griffin Hotel. Your feedback has been shared with our team as a critical way of understanding how we can continue to deliver great experiences and improve upon our offerings. Thank you for choosing to stay with us and we appreciate you taking the time to share your feedback. We hope you will give us a chance to show our improvements and regain your confidence on your next visit to Virginia’s Colonial Capital.Best regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Clean, convenient, and comfortable. Highly recommended.
Stayed 4 nights in Sep 2023
Response from Leslie on 29 Oct,2023
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again the next time that you are in Williamsburg.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Leslie on 2 Oct,2023
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg! Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

4/10 Poor

Kristina

Stayed 1 night in Sep 2023
Response from Leslie on 2 Oct,2023
Thank you for taking the time to share your recent experience at the Griffin Hotel, your honest feedback is truly valued.We are disappointed to see that you were not satisfied with your experience here. With aspirations to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. I would very much appreciate any details that you can share with me regarding your visit so that we can improve in those areas.Best regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Christine

Stayed 1 night in Sep 2023
Response from Leslie on 23 Oct,2023
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Alyson

Stayed 1 night in Sep 2023
Response from Leslie on 27 Sept,2023
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg! Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Merrilyn

Stayed 1 night in Sep 2023
Response from Leslie on 7 Oct,2023
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg!Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful~
Beautiful property, easy checkin, spacious room.
Stayed 1 night in Sep 2023
Response from Leslie on 6 Sept,2023
Thank you so much for sharing your experience with us at the Griffin Hotel. I am so glad that you enjoyed your time with us. We look forward to welcoming you back again someday.Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a room!
We were assigned a room that was over 900 square feet, includes king bed, pullout couch, large sitting chairs, working desk, and a working wood fireplace. Combine the closet space/hallway/prep sink and bathroom with shower tub and separate second shower, its well over 1,200 square feet. Absolutely amazing room for the price.
Stayed 1 night in Sep 2023
Response from Leslie on 6 Sept,2023
The team here at the Griffin Hotel appreciates that you took the time to rate us and are thrilled to see such a great rating. We can’t wait to welcome you back the next time you are in Colonial Williamsburg! Best Regards,Leslie ShotwellGuest Loyalty and Experience Manager