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Reviews of Ascott Central Wuxi

4.5 out of 5
Ascott Central Wuxi
No. 288, Zhongshan Road, Liangxi District, Wuxi

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 31 reviews" "
Rating 8 - Good. 6 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Business traveller
Disliked: Property conditions & facilities
Three problems: 1. Many electrical sockets in the room did not work. 2. The smoke alarm went off every time I had a hot shower. Then staff interrupted me asking if I was smoking in the room. Rude. 3. Worst of all, the sauna in the health club was closed. If I pay that much money, I expect all health club facilities to be functioning.
Stayed 2 nights in Mar 2024
Response from Franky on 8 Apr,2024
Dear Guest , Thank you for providing feedback about your stay at Ascott Central Wuxi. We are going to improve facilities and equipment, we hope you can see our change when you come back next time.

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Charlie, Muang Bang Phli

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall, Ascott Central Wuxi was a very good location for the vibe and within walking distance to mall, restaurants, movie theater, etc. Only comment: 8th floor carpet leading to dining area was very dirty/soiled - appears similar to water stain that worsened over time. My suggestion is for hotel management to replace immediately.
Stayed 4 nights in Jul 2023
Response from Franky on 12 Jul,2023
Thank you for your kind advice. I already told the housekeeping and engineering department to deal with it.hope you can see the difference when you come back

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
That was once a very nice hotel but not anymore. Before our arrival, we have explicitly notified the hotel our precise arrival time (which would be a bit late in the evening) and have also explicitly requested for a room on a high floor. But then the check-in process was expectedly painful - we needed to remind the staff several times in multiple languages (first in English, then in their native tongue) during the check-in process that we were checking in before we were seriously served. They have taken no attention on our request and despite the fact the hotel was pretty empty, they ended up allocating us the most torn room on the lowest floor of their hotel - the toilet of that room was absolutely disgusting. We are paying the full rate (around 2-3 times more expensive than a similar hotel room nearby). Totally disappointed. And that's just the beginning, during the stay we encountered various issues (some of the lamps were not working, the toilet was extremely dirty and get congested from time to time, the TV couldn't be turned on - all kinds of issues one would expect from a really cheap and poorly managed hotel), we consider the whole stay as a lesson learned, and we are definitely not returning.
Stayed 4 nights in Apr 2023

8/10 Good

Thomas

Liked: Cleanliness, room comfort
kitchen in room
central location , good rooms, clean, nice views. kitchen in room with washing washing, dryer, oven, cooker. very convenient
Stayed 2 nights in Mar 2021

10/10 Excellent

Camil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over expectation.The room is big and clean. Will choose it again.
Stayed 1 night in Sep 2018

10/10 Excellent

Riza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Thank you for taking the time to provide us with your feedback. We are sorry to hear about your disappointment with our service and that we could not make your stay more comfortable. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that we will provide you meticulous service in the future to meet your needs. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. We look forward to welcoming you again at any one of our serviced residences.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel Downtown with Bad Service
This is a nice hotel, I have stayed there twice now. The rooms are clean and comfortable, the city views are fabulous. It's a great location downtown, right next to many malls and restaurants. Subway right outside the hotel doors. Breakfast fare is adequate, everyone can find something to eat, although not at all on the same level as other hotels at this price point. It's good for families because of the many amenities - like kitchen, washer/dryer, dishwasher. Or for anyone who plans to stay in Wuxi more than a handful of days and would like more of the comforts of home. The swimming pool is nice and there is a kids play area for young children. My disappointment with the hotel is the service. Both times I've gone to the hotel I've had bad experiences with the front desk. Service at hotels in China is usually disappointing so if you are used to that, maybe the other qualities of the hotel will compensate that loss. For me personally, to spend $190 or 1,380 rmb on a room per night and to have to spend the last part of my stay dealing with employees who do not show any care or concern about customer satisfaction was upsetting. I've lived in China nine years, and after 2 visits to this hotel, I'm done. Wouldn't recommend it and wouldn't go back because this place lacks value - high cost, but low service. I suggest you try the Intercontinental, or the Hyatt if you want to be downtown.
Response from Terry on 2 Jun,2017
Thank you for your kind feedback, we are sorry to hear about your disappointment with the service and that we could not make your stay more comfortable, we will improve our service and looking forward to have you back soon.

10/10 Excellent

Andy100w, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, nice hotel!
This hotel is very centrally located and is next to the intersection of the two subway lines of Wuxi. It is very clean and its appliances in the room are top notch.
view from my room on 47th floor
combined washer/dryer
microwave oven
Response from Terry on 27 May,2017
Thank you for your kind feedback, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Looking forward to have you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place as home away from home
Location of hotel is conveniently connected to high speed train station by subway. Plenty of choices for food and entertainment around within walking distance. Staff are well trained and helpful. One critical shortfall however is the way the building management in handling cleaning of exterior glass panels. Water is showering on pedestrian walkway without any warning or sheltering precaution. This is obviously unacceptable.

10/10 Excellent

Shin Huay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3Minutes to Metro Station
Good service, well trained and helpful front desk. Well equipped apartment with washing machine, a big fridge, oven etc.

8/10 Good

carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, very nice place, great value

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access via subway. High quality and good value. Staff friendly and approachable, Breakfast very good, many choices. Looking forward to a return Kevin Erina, Australia

6/10 Okay

Alex, California

Liked: Property conditions & facilities
New hotel
We stayed at a room on the lowest 41st floor. The floor was full of dirt. We have two people, but the toiletries were only enough for one person.

10/10 Excellent

Ted

Business traveller
Liked: Cleanliness, room comfort
Room with a view
Heerlijke ruime kamer met prachtig uitzicht
Stayed 3 nights in Oct 2023
Response from Franky on 16 Nov,2023
Dear Guest , Thank you for providing feedback about your stay at Ascott Central Wuxi. I’m thrilled that you enjoyed the experience and give the good comments to us . I will be sure to pass on your wonderful comments to the team, and we will continue to keep the good standards of service for all the guests. We look forward to welcoming you back soon.

10/10 Excellent

TSUNGCHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in Wuxi - China
That was my 3rd time in Wuxi, and the 2nd in this hotel. It is really wonderful place. Very comfortable, the room is amazing, my room was in the 43rd floor with an incredible city view. The breakfast was very nice, but the corridors was a little dirty, nothing that comprised the hotel quality. It is very well located. I recommend it in any kind of trip, business or vacation.
Stayed 1 night in May 2019

10/10 Excellent

Hung chih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Wuxi downtown.
This hotel is located in the center of Wuxi, with several shopping centers and places to visit. I spent 10 days on a business trip and the room was really wonderful with a small kitchen and washing machine included. My room was on the 41st floor and had a wonderful view of the city, with beautiful towers and scenery. The hotel restaurant could be better, there is a small diversity of international food.
Stayed 10 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整修前後差異大
整修後,房間整體被壓縮,高樓層天花板較整修前低,有壓迫感．
Stayed 1 night in Aug 2018
Response from Guest Service on 23 Aug,2018
尊敬的客人，感谢您下榻无锡雅诗阁云蝠服务公寓并分享您的入住体验。无锡雅诗阁云蝠服务公寓位于无锡最繁华的市中心，周边交通设施便利。公寓配备设备齐全的厨房和具有自动烘干功能的洗衣机，无论您在无锡是为了商旅或者休闲娱乐，无锡雅诗阁云蝠服务公寓会让您感觉像家一样。公寓于2016年4月正式开业，暂未进行整修。再次感谢您选择无锡雅诗阁云蝠服务公寓，公寓全体员工真诚期待您的再次光临！

8/10 Good

MASAHIKO

Liked: Cleanliness, room comfort
いろいろな面で便利なホテルです。
とにかく市の中心で便利です。 2本の地下鉄の駅がすぐそばにあるので交通の便もいいです。 また、アパートメントタイプなので洗濯機や調理器具などもあり、過ごしやすいホテルでした。

10/10 Excellent

Tae Wha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
경치좋고 방 깨끗하고 전부 좋음
Stayed 2 nights in Feb 2018
Response from Jodie on 26 Feb,2018
It was a great pleasure having you stay at Ascott Central Wuxi. Thank you for sharing your feedback about your stay experience with us, we looking forward to have you back soon.

10/10 Excellent

Chiyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Inka on 2 Jun,2017
Thank you for your kind feedback and looking forward to have you back soon.

10/10 Excellent

JINSEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치 / 접근성 / 친절함 좋음
지하철역 주변으로 시내 중심에 위치하고 있습니다. 쇼핑이나 위락시설 이용하기에 최적화된 장소입니다.

10/10 Excellent

SPENCER, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay
Very nice