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Authent Hotel Otaru

3.5 star property
Hotel with 3 restaurants, 7-minute walk to Otaru Canal

Choose dates to view prices

Photo gallery for Authent Hotel Otaru

Exterior
Lift
Daily buffet breakfast (JPY 3000 per person)
City view
Lobby
Authent Hotel Otaru, near the scenic Otaru Canal, offers thoughtful amenities like a coffee shop/café and dry cleaning services. Guests can book spa massages or enjoy French dishes at one of three restaurants. Visitors praise the helpful staff and well-maintained property.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Semi Double Room

1 bedroom, down duvets, desk, soundproofing

Semi Double Room

  • Sleeps 2

View all photos for Quadruple Room

1 bedroom, down duvets, desk, soundproofing

Quadruple Room

  • Sleeps 4

View all photos for Double Room(for 2 person) Non Smoking(18 square meter)

1 bedroom, down duvets, desk, soundproofing

Double Room(for 2 person) Non Smoking(18 square meter)

8.6 out of 10
Excellent
(17 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Rainfall showerhead
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room(for 2 person) Non Smoking(27 square meter)

1 bedroom, down duvets, desk, soundproofing

Standard Twin Room(for 2 person) Non Smoking(27 square meter)

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Rainfall showerhead
  • 27 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for 2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter)

1 bedroom, down duvets, desk, soundproofing

2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter)

8.6 out of 10
Excellent
(18 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Rainfall showerhead
  • 27 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Deluxe Twin Room(for 2 person) Non Smoking(37 square meter)

1 bedroom, down duvets, desk, soundproofing

Deluxe Twin Room(for 2 person) Non Smoking(37 square meter)

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Rainfall showerhead
  • 37 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin Room(for 1 person) Non Smoking(27 square meter)

1 bedroom, down duvets, desk, soundproofing

Standard Twin Room(for 1 person) Non Smoking(27 square meter)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Rainfall showerhead
  • 27 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Japanese Room A

Living area

Japanese Room A

  • Sleeps 2

View all photos for Japanese Room B

Bathroom

Japanese Room B

  • Sleeps 2

View all photos for Japanese Room C

Bathroom

Japanese Room C

  • Sleeps 2

View all photos for Barrier-Free Room

1 bedroom, down duvets, desk, soundproofing

Barrier-Free Room

  • Sleeps 2

View all photos for Authent Suite(for 2 person) Non Smoking (54 square meter)

1 bedroom, down duvets, desk, soundproofing

Authent Suite(for 2 person) Non Smoking (54 square meter)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Rainfall showerhead
  • 54 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Semi-double bedroom(for 1 person)Non Smoking(18 square meter)

1 bedroom, down duvets, desk, soundproofing

Semi-double bedroom(for 1 person)Non Smoking(18 square meter)

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Rainfall showerhead
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Semi-double bedroom(for 2 person) Non Smoking(18 square meter)

1 bedroom, down duvets, desk, soundproofing

Semi-double bedroom(for 2 person) Non Smoking(18 square meter)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Down duvet
Separate bedroom
Rainfall showerhead
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

1 bedroom, down duvets, desk, soundproofing

Twin Room

  • Sleeps 2

View all photos for Single Room

1 bedroom, down duvets, desk, soundproofing

Single Room

  • Sleeps 1

View all photos for Authentic Suite Salon Class Floor

1 bedroom, down duvets, desk, soundproofing

Authentic Suite Salon Class Floor

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, down duvets, desk, soundproofing

Deluxe Twin Room

  • Sleeps 2

View all photos for ROYAL SUITE

1 bedroom, down duvets, desk, soundproofing

ROYAL SUITE

  • Sleeps 2

View all photos for Twin Room（single Use）

1 bedroom, down duvets, desk, soundproofing

Twin Room（single Use）

  • Sleeps 1

View all photos for Semi Double Room（Double Occupancy）

1 bedroom, down duvets, desk, soundproofing

Semi Double Room（Double Occupancy）

  • Sleeps 2

View all photos for Triple Room

1 bedroom, down duvets, desk, soundproofing

Triple Room

  • Sleeps 3

View all photos for Double Room

1 bedroom, down duvets, desk, soundproofing

Double Room

  • Sleeps 2

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About the area

Map
2-15-1, Inaho, Otaru, Hokkaido, 047-0032

What's nearby

  • Otaru Canal - 6 min walk - 0.6 km
  • Otaru Music Box Museum - 14 min walk - 1.2 km
  • Shin Nihonkai Ferry - 3 min drive - 2.0 km
  • Otaru Tenguyama Ropeway - 3 min drive - 3.1 km
  • Otaru Aquarium - 6 min drive - 5.5 km

Getting around

  • Otaru Station - 7 min walk
  • Inaho Station - 20 min drive
  • New Chitose Airport (CTS) - 78 min drive

Restaurants

  • ‪あまとう - ‬1 min walk
  • ‪中華食堂 桂苑 - ‬2 min walk
  • ‪ニュー三幸 小樽本店 - ‬1 min walk
  • ‪カサブランカ - ‬1 min walk
  • ‪ビストロ小泉 - ‬2 min walk

About this property

Authent Hotel Otaru

Hotel near Otaru Canal
Located close to Otaru Music Box Museum and Shin Nihonkai Ferry, Authent Hotel Otaru provides an indoor public bath (no minerals), a coffee shop/cafe and dry cleaning/laundry services. Treat yourself to a massage or other spa services. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and French cuisine. In addition to 2 bars, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a 24-hour front desk
  • A water dispenser, multilingual staff and a vending machine
  • A lift, luggage storage and a banquet hall
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 175 rooms include comforts such as air conditioning, as well as perks such as free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Rainfall showers, deep-soaking baths and bidets
  • LED TVs with digital channels
  • Fridges, children's slippers and free tea bags/instant coffee

Similar properties

Restaurant

Hotel Torifito Otaru Canal

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.0 out of 10, Wonderful, 1,002 reviews
Hotel Torifito Otaru Canal

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,000 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Captains Bar
  • Casablanca
  • Irifune
  • Kaioh
  • Ondine

Things to do

  • Full-service spa

Family friendly

  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting room

Full-service spa

  • In-room massages
  • Public bath open from 3:00 PM - midnight
  • Public indoor bath (no minerals)
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property's public bath will be closed from November 17-18, 2025 due to maintenance.

Renovations and closures

The following facilities or services will be unavailable from November 17 2025 to November 19 2025 (dates subject to change):
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3000 per person
  • Self-parking fee: JPY 1500 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Authent Hotel
Authent Hotel Otaru
Authent Otaru
Authent Otaru Hotel
Otaru Authent Hotel
Authent Hotel Otaru Hokkaido
Authent
Authent Hotel Otaru Hokkaido
Authent Hotel Otaru Hotel
Authent Hotel Otaru Otaru
Authent Hotel Otaru Hotel Otaru

Frequently asked questions

Is Authent Hotel Otaru pet-friendly?

No, pets are not allowed at this property.

How much is parking at Authent Hotel Otaru?

Self-parking is available for JPY 1500 per night.

What time is check-in at Authent Hotel Otaru?

Check-in start time: 2:00 PM; check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Authent Hotel Otaru?

Checkout is at 11 AM.

Where is Authent Hotel Otaru located?

Located in the heart of Otaru, this spa hotel is within 1 mi (2 km) of Otaru Canal and Otaru Music Box Museum. Shin Nihonkai Ferry and Otaru Tenguyama Ropeway are also within 3 mi (5 km). Otaru Station is 7 minutes by foot and Minami-Otaru Station is 17 minutes.

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Authent Hotel Otaru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 405 out of 891 reviews
Rating 8 - Good. 375 out of 891 reviews
Rating 6 - Okay. 83 out of 891 reviews
Rating 4 - Poor. 22 out of 891 reviews
Rating 2 - Terrible. 6 out of 891 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chi Keung

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy room and facilities.
Stayed 1 night in Aug 2025

8/10 Good

Loralei

Liked: Cleanliness
A great place to stay if you are flying late into or have an early flight out of CTS. Hotel is dated, but very clean. Very convenient to shopping and dining at CTS depending on the time of day you are there. Restaurants and shops closes by 9p.
Stayed 3 nights in Jun 2025

10/10 Excellent

Chee Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, close to city
Stayed 2 nights in Apr 2024

10/10 Excellent

Kwok Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and convenient

Convenient location. Just 2 min walk to the scenic Otaru canal, and lots of nice restaurants. Hotel staff is nice, speaks good English, and has arranged Japanese style room with tatami as requested. Great fun for a family!
Stayed 2 nights in Dec 2024

10/10 Excellent

Takenori

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

8/10 Good

Naoyuki

Liked: Staff & service, amenities, property conditions & facilities
Conveniently located within walking distance to tourist spots in the city. The staff's response was also good.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service

Otaru top stay

The STAFF are amazing they were the BEST, helped all the time. We only stayed one night but would stay again. Having the breakfast food option was great too.
Stayed 1 night in May 2024

6/10 Okay

Robin

Liked: Cleanliness

Renovated Lobby but not room

As with many hotels experienced in Japan the lobbies are renovated and inviting. The rooms .. not so much and small. Onsen set up confusing, no bathrobes, bring your towel and with someone at the Onsen giving u instructions. Location from Canal and touristy shopping street 8 min walk down the hill
Stayed 1 night in May 2025

10/10 Excellent

Wan Sze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very poilet
Stayed 2 nights in Jun 2024

2/10 Terrible

Travis

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Racist and Rude Manager

Do not book this hotel if you have any standards for yourself. This hotel is very dated and it smells terrible. They have a room for smoking. Yet the entire hall way smells like mold and cigarette smoke. Every night we rushed through the halls to get to our rooms. Thank goodness we brought fragrance spray to help our room with the atrocious odors. As for management, the manager is extremely racist and rude. Aside from his egregious racist attitude, he refused to give us extra pillows because I have neck pain issues. They weren’t any help with Yamato Transportation. Every hotel we have stayed at in Japan (Fukuoka, Kyoto, and Tokyo) have assisted us with Yamato Luggage. This hotel was the exception. We had great experiences at every hotel in our trip around Japan but this hotel! I would give it a complete F!
Stayed 6 nights in Jul 2023

4/10 Poor

Teresa

Disliked: Cleanliness, amenities, property conditions & facilities
酒店房偏細，基本上只能夠打開一個行李箱。床是對正鏡子，感覺不舒服，而床褥亦完全沒有足夠承托力，好像睡彈床一樣，洗手間的浴缸去水也非常差，洗澡完畢後水位會浸過腳背的
Stayed 2 nights in Oct 2025

8/10 Good

yuhei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ハード面：まず場所がとても良いと感じました。施設はトレンドのホテルと比較すると古さが否めませんがそれ以上にスタッフ皆さんのおもてなしがとても好感が持てハード面のマイナスをカバーをされていると感じました。 私は夜のバーと朝食の和食屋さんに伺う機会がありました。ふたつのお店共に非常に行き届いた接客サービスで良い時間を過ごさせて頂きました。強いていえば・・・それらのサービスが見える化されたらもっと宿泊したくなるホテルになるのでしょうね。ありがとうございます。
Stayed 1 night in Sep 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
0時少し前のチェックインになってしまいましたが、快く受け付けていただきました。
Stayed 1 night in Sep 2025

8/10 Good

Yoko

Liked: Staff & service, amenities, property conditions & facilities
この価格帯では十分なサービスと客室だと思います。掃除は不十分な点も見受けられましたが、総じて満足いたしました。 新しいチープなホテルよりは重厚な趣があり、大人向けの良いホテルだと思います。大浴場も清潔で満足できました。
Stayed 1 night in Sep 2025

10/10 Excellent

Yuk Shun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in this hotel and is getting better and better
Stayed 3 nights in Sep 2025

6/10 Okay

MEI WAN

Liked: Cleanliness, staff & service, amenities
房間整體不錯，應是新裝修過。惟獨浴室比較舊，而且水龍頭是冷熱水分別的，每次用水都要再重新調較水温，關水時要用力，不然會滴水。 另外，指示停車場位置的員工十分落力、辛苦和敬業，看見他要跑得比車輛更快去引路，這點希望 貴酒店能夠改善。（本人沒有用酒店停車場，只是每次出入看見）
Stayed 3 nights in Aug 2025

8/10 Good

KENICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設はとても清潔で良かった。 朝食の海鮮丼もとても美味しかった。 一つ問題だったのが駐車場が遠い事でした。
Stayed 1 night in Aug 2025

10/10 Excellent

sungkyun

Liked: Amenities
Good
Stayed 4 nights in Aug 2025

6/10 Okay

Yukiko

Disliked: Property conditions & facilities
バスルームが臭いです
Stayed 2 nights in Aug 2025

10/10 Excellent

nagataki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新日本海フェリー遅延で　到着したのは深夜2:00 で　シャワーしてすぐ寝てしまいました。 ロビーと部屋の中を見ただけで　素晴らしいホテルであることがわかりましたし　フロントスタッフさんとの会話もとても心地よかったです。次回はもっとゆっくり過ごしたいと思えるホテルでした。
Stayed 1 night in Aug 2025

8/10 Good

????

Liked: Cleanliness, staff & service, property conditions & facilities
ありがとうございました
Stayed 1 night in Aug 2025

10/10 Excellent

?

Liked: Cleanliness, staff & service, property conditions & facilities
浴室は余裕を持ったつくり。バスタブがとにかく大きい。入って横になれるくらい。
Stayed 1 night in Aug 2025

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったです。
Stayed 1 night in Jul 2025

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Service was great. Check out the bakery for some nice Japanese style breads in the morning. Major Otaru attractions are a short walk away. Elevators could be very busy during high traffic times.
Stayed 1 night in Aug 2025

10/10 Excellent

Nakao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごせた。
Stayed 1 night in Aug 2025