Spain Spa Holidays

The room was ok, but i thought i book a castle view room but my room was at the corner end where i could only see the tip of the castle, what a disappointment. I thought sustainability is part of the IHG concept but my toothbrush was being disposed by the cleaner everyday and i have to open a new one each time. I have experienced 3-4 times within an hour of workers knocking on the doors asking about room service but my room has actually done, but they missed one day in between. I doubt that, these worker doesn't know if the room has been done or just trying to check in the room? I look from the peep hole and they went into everyroom next to mine and obviously there was no one in it, the room door was close when they went in and came out a few minutes later. I supposed whenever the hotel staff's cleaning the room they should keep the door open to avoid unnecessarily misunderstanding, but the few times of knocking the room just feel weird.

The property is in a great location. The front check-in area is terrible. Only 2 people at the counter and the area is small. There was no concierge there while we were there. So if we wanted to ask a question, we had to wait for guests to check in (typical wait time 15 minutes). Also, the staff is rude, dishonest, and unhelpful. I needed a bandage was told to pick it up at the front desk. When I arrived I was told to go to the pharmacy! Not a great experience!

It was nice but the wine selection was weak for the class of hotel

The room was ok, but i thought i book a castle view room but my room was at the corner end where i could only see the tip of the castle, what a disappointment. I thought sustainability is part of the IHG concept but my toothbrush was being disposed by the cleaner everyday and i have to open a new one each time. I have experienced 3-4 times within an hour of workers knocking on the doors asking about room service but my room has actually done, but they missed one day in between. I doubt that, these worker doesn't know if the room has been done or just trying to check in the room? I look from the peep hole and they went into everyroom next to mine and obviously there was no one in it, the room door was close when they went in and came out a few minutes later. I supposed whenever the hotel staff's cleaning the room they should keep the door open to avoid unnecessarily misunderstanding, but the few times of knocking the room just feel weird.

The property is in a great location. The front check-in area is terrible. Only 2 people at the counter and the area is small. There was no concierge there while we were there. So if we wanted to ask a question, we had to wait for guests to check in (typical wait time 15 minutes). Also, the staff is rude, dishonest, and unhelpful. I needed a bandage was told to pick it up at the front desk. When I arrived I was told to go to the pharmacy! Not a great experience!