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Reviews of Albany Holiday Park

2 out of 5
Albany Holiday Park
550 Albany Highway, McKail, WA

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 52 reviews" "
Rating 8 - Good. 16 out of 52 reviews" "
Rating 6 - Okay. 17 out of 52 reviews" "
Rating 4 - Poor. 3 out of 52 reviews" "
Rating 2 - Terrible. 6 out of 52 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Dawn

Liked: Cleanliness
Easy, convenient check in via text. The cabin had everything we needed except air con.
Stayed 2 nights in Feb 2024
Response from Park Manager on 2 Mar,2024
Hi Dawn, so glad you found it easy to do you late check in & enjoyed your stay with us :)

10/10 Excellent

Chama-Kwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to go unwind and relax. Lovely family atmosphere. The cabins are cosy with plenty of sleeping space. Bbq area and playground for the kids in a safe secure environment. Highly recommend this place for a family holiday.
Stayed 2 nights in Oct 2023
Response from Manager on 30 Oct,2023
Hi Chama-Kwan, we are so glad you enjoyed your stay with us. We hope to see you again in the future. Thankyou Park Management

2/10 Terrible

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service
Unfortunately I will never ever stay here again! It was smelly and dirty. Kettle was gross and went to Kmart to buy a new kettle and cups, as the ones there were disgusting. Gas was not checked, so we had no gas and therefore had no hot water. Towels, curtains and bedding were also dirty and smelly. Thank goodness we brought our own bedding with us. Advertised wifi, but no wifi available. There were cobwebs everywhere, floors were dirty. Only one toilet roll supplied, missing bathroom basin plug.BBQ’s were disgusting and I refused to cook on it, as it would be a health hazard. I wouldn’t even stay here as a last resort. Extremely disappointed!
Stayed 5 nights in Jun 2023
Response from manager on 6 Jul,2023
Im sorry about your bad experience, new managers have recently taking over the park and we have placed the parks condition as our top priority, these issues must have occurred before our arrival as im unaware of any cabins out of gas.

4/10 Poor

Chris

Liked: Staff & service
Needs a freshen up. Old odour. very small. like something from the "70's
Stayed 1 night in Mar 2023

8/10 Good

Syd

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

6/10 Okay

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities
Simple yet homely accomodation
Stayed 1 night in Jul 2022
Response from Cheryl on 21 Aug,2022
Thank You Penny

2/10 Terrible

Claire

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Will never come back to this place
Stayed 2 nights in Feb 2022
Response from . on 24 Mar,2022
Thank You for your Review.

6/10 Okay

Dineshu

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2021

6/10 Okay

Aries

Disliked: Cleanliness
Stayed 3 nights in Oct 2021
Response from . on 24 Mar,2022
Thank You for your review.

6/10 Okay

Dianne

Stayed 3 nights in Sep 2021
Response from Jess on 24 Mar,2022
Thank you for your review.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There is an acute ant problem in the chalets within this property, there wasn’t any plug supplied for the bathroom basin & the TV was continually pixelated & was unwatchable.
Stayed 3 nights in Mar 2021
Response from Jess on 24 Mar,2022
Thank you for your review. We have resolved the issue with the ants. We are now under new management

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Staff were friendly and helpful. Cabin was filthy, run down and horrible.
Stayed 1 night in Mar 2021
Response from Jess on 24 Mar,2022
Thank you for your Review. We are now under new management.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We paid $100 more than the other families who booked the same accomodation via Agoda website. Boo for wotif! We arrived at 4pm and room wasn’t even ready. We had to wait 3 more hours for the room! By the time we checked in, it was 7pm. No compensation whatsoever given. There 6 families altogether who stayed at the accomodation. 2 families got a newer cabin which was decent enough. The other 4 families including us got the older cabins. Old flooring, old furniture, old ceiling and the shower was horrible too. There was almost no hot water. It only pump 4 times and it lasted 2 minutes everytime the hot water was pumped. The entire place badly needs an upgrade. We wouldn’t recommend it at all. Also, use Agoda for booking not Wotif!
Stayed 4 nights in Jan 2021
Response from Jess on 24 Mar,2022
Very sorry to hear you stay with us wasn't great. We are now under new management.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After driving for 5 hours when we got to out accomodation noticed dust was every where and floor was covered in sand, my partner had to sweep the whole place first, fridge was turned off when we open the door it stank the while place and the Small cart of milk was off, the lighter for the cooking gas was not working luckily we has a match box with ours, the toilet roll holder was broken, unit lost its power three times While were were staying and the list goes on over all we very very disappointed with our stay.
Stayed 5 nights in Dec 2020
Response from . on 24 Mar,2022
Thank you for your review, we are very sorry your stay with us wasn't great. We are now under new management.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Room was unclean and smelt very bad bathroom floor was stained shower had mould and very bad smell.
Stayed 1 night in Feb 2020
Response from Albany Holiday Park on 19 Feb,2020
Thank you for your feedback. We are keen to look into this situation (no one should be staying in a dirty room) but unfortunately as you have reviewed anonymously we can't look up your booking. If you like, you can head to our website and leave your name (and cabin number if you can remember it). Were you able to see any staff member about this problem? If you choose to stay at any Acclaim Holiday Park again, feel free to head to the office and ask for assistance on any issue - our staff will do their best to fix it. Safe travels.

8/10 Good

Erika

Liked: Staff & service
Stayed 2 nights in Apr 2019
Response from Graeme on 15 May,2019
Thankyou for your review

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Manager on 22 May,2019
Thankyou for you feedback

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Manager helpful. Some furnishings tired no room on both sides of double bed to get in and out. Difficult for us oldies
Stayed 3 nights in Apr 2019
Response from Manager on 22 May,2019
Thankyou for your feedback greatly appreciated

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
It was adequate for our needs the unit looked tired . No hand towel supplied.
Stayed 2 nights in Feb 2019
Response from Management on 12 Jun,2019
Dear Guest, thank you for staying with us. Sorry to hear about the hand towels, your comments have been passed onto housekeeping. We look forward to seeing you again next time you're in town.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget Friendly- Cabin style- No frills-Comfortabl
3 couples in 3 small cabins was just right. We had roomenough in the kitchen for the 6 of us to play cards.
Stayed 1 night in Feb 2019
Response from Management on 12 Jun,2019
Dear Colleen, thank you for staying with us and for taking the time to leave feedback. Our cabins having everything in them to be self-contained. Glad you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 2 nights in Jan 2019
Response from Management on 12 Jun,2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 2 nights in Jan 2019
Response from Management on 12 Jun,2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
,.nice and quiet , good location very easy access. rooms very small for the price. bunk beds to small for teenages
Stayed 7 nights in Dec 2018
Response from Carol - Manager on 10 Jan,2019
Thank you so much for your feedback. I must admit in some of our cabins the bunk beds are for children and not teenagers or adults. We love our beautiful and quiet location and we are so glad you enjoyed it also.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stay for 1 week in one of the Chalets ( Dec 26th - Jan 1st). The Chalet has a very nice space, queen main bedroom and one small bedroom with two bunkers. Very nice place to stay with the family, all good maintenance, accessible to the Albany town and attractions and very handy petrol station and shop across the road.
Stayed 6 nights in Dec 2018
Response from Carol - Manager on 10 Jan,2019
Having a baker across the road who makes delicious pies is also a bonus although a bit of a temptation too! So glad you enjoyed your stay and we hope to see you again if you should come down our way.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic spot very helpful and friendly staff ! Told us all the best places to go and see.
Stayed 3 nights in Sep 2018
Response from Carol - Manager on 4 Oct,2018
Thanks for your feedback. When you love a place like we love Albany it makes the job really easy.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Nice setting, how ever the chalet was very dusty especially in the kids bunk room and the kitchen was grimy around the sink. The chalet was very worn and needed a bit of an update and a good wipe down and clean out but the staff were lovely and helpful.
Stayed 2 nights in Jun 2018
Response from Carol - Manager on 12 Jun,2018
Thank you so much for letting us know your concerns. We are so sorry about the dust in your chalet. We had our hands full with a wind and dust storm just prior to the long weekend. No excuse though! We would love the opportunity to see you again in the future.

10/10 Excellent

colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet stay
Very clean and nothing overlooked for a very comfortable stay for a short period of time would recommend to friends and would stay again
Cozy
Response from Carol - Manager on 2 May,2017
Thank you so much for your kind review Colleen. We're so glad you enjoyed your stay with us and hope that you will come and visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 15 Nov,2016
Thank you so much for letting us know via a 5 out of 5 that you enjoyed your stay here with us in Albany. Hopefully you'll join us again if you venture back this way

8/10 Good

john, Rockhampton Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was in a good place as far as we were concerned.
Was good a good place with a happy manager. Met our needs a comfortale bed and room for our gear.
Response from Carol - Manager on 6 Nov,2016
Thank you for taking the time to let us know about your stay here. We are so centrally located and we do love being in Albany so we are happy to share that with our guests.

6/10 Okay

Pete B, Geraldton, WA.

Liked: Staff & service, room comfort
Disliked: Cleanliness
Pleasant Holiday Location
Had an enjoyable long weekend stay. Studio chalet was typically compact & cosy. Decor etc is old & in poor condition & mould was clearly evident in the bathroom. But, the shower was hot & strong and the bed was very, very comfortable. Very quiet & beautifully scenic location. The reception staff were friendly, helpful and efficient. Enjoyed my stay but for the price, the chalet needs an update.
Response from Carol - Manager on 20 Sept,2016
Hi Pete, Thanks for taking the time to let us hear about your stay with us. We have recently taken the time to go through and address the issues with the mould in a couple of our cabins and we now have this under control. We do have a very quiet location and our yard staff work hard to maintain our lawns and gardens. We hope that you would come and stay with us again if you in Albany.

10/10 Excellent

Shakti, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Marcia, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, well equiped; Value: Could be better; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant;

6/10 Okay

Amanda, Australia - WA - Perth

Liked: Staff & service
Disliked: Cleanliness
Unpacked, realized it was hot, dirty and small packed up and left. Didn't stay the night but lost our money. Extremely dissapointing.

6/10 Okay

Trang, Australia - WA - Perth

Disliked: Staff & service
Facilities: Basic, Unpretentious, Modest; Service: Inferior, Bad, Awful, Cheated moneyinefficient; Called twice for them to confirm extra guest, they did not.

8/10 Good

Julie, Australia - WA - Regional WA

Liked: Cleanliness
Disliked: Property conditions & facilities
We asked for one double and 2 single beds but got 2 double beds and had to share a bed.

8/10 Good

Claudia, Germany

Liked: Cleanliness, staff & service

10/10 Excellent

Jodie, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Lyn, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Acceptable price; Service: Friendly; Cleanliness: Pristine; clothes dryer in laundry a little slow

8/10 Good

Paul, Australia - WA - Perth

Liked: Cleanliness, staff & service
Value: Economical; Service: Professional, Friendly, Courteous; Cleanliness: Pleasant; For a 5 berth cabin there really was no seating area other than the dining table and chairs. 2 uncomfortable wicker chairs were also in the cabin.

10/10 Excellent

helen, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Bargain; Service: Professional, Friendly, Courteous; Cleanliness: Spotless; The park is very well kept. Its also very quiet. It is a great location if you have been driving all day and dont feel like negotiating a new town.

8/10 Good

Rhonda, Australia - WA - Perth

Liked: Cleanliness, staff & service
Facilities: Basic; Value: Could be better; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant; The park was easy to fine. convenient for what we wanted.

8/10 Good

Tracey, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Courteous; Cleanliness: Lovely;

6/10 Okay

Peter, Australia - NSW - Newcastle

Facilities: Basic, Unpretentious, not suitable forlong stay; Value: Reasonable, i payed extra and moved; Service: Basic, Polite, needs review peop. polite; Cleanliness: just ok; the clothes dryer was broken the phone was broken the laundry toilet was broken

8/10 Good

Pierce, Australia - VIC - Melbourne

Liked: Cleanliness

8/10 Good

David, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: No waiting in bathroom; Value: Great deal; Service: Friendly, Courteous; Cleanliness: Faultless;

6/10 Okay

Tania, Australia - WA - Regional WA

Liked: Staff & service
Facilities: Basic; Value: Reasonable; Service: Professional, Good, Friendly; Cleanliness: Tidy, Clean;

8/10 Good

David, Australia - NSW - Regional NSW

we were happy

10/10 Excellent

Quentin, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Bargain; Service: Outstanding; Cleanliness: Immaculate;

2/10 Terrible

paul, Australia - WA - Regional WA

Disliked: Cleanliness
Facilities: Basic; Value: Rip-off; Service: Basic; Cleanliness: Filthy, Grubby, very unclean ; I am ok with basic accomodation but but ther is no excuss for it being unclean

8/10 Good

Joel, Australia - WA - Fremantle

Liked: Cleanliness, staff & service