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Reviews of Campanile Annemasse Gare - Genève

3 out of 5
Campanile Annemasse Gare - Genève
42 Avenue De La Gare, Annemasse, Haute-Savoie

Reviews

8.2

Very good

Rating 10 - Excellent. 176 out of 513 reviews" "
Rating 8 - Good. 226 out of 513 reviews" "
Rating 6 - Okay. 67 out of 513 reviews" "
Rating 4 - Poor. 29 out of 513 reviews" "
Rating 2 - Terrible. 15 out of 513 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Orhan Selcuk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

Martin, Genève

Stayed 1 night in Dec 2023

10/10 Excellent

Maxime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Hôtel propre, récent, équipes agréables Petit déjeuner OK
Stayed 2 nights in Nov 2023
Response from Celine on 2 Dec,2023
Bonjour Maxime, nous vous remercions pour ce 10 qui encourage toute l'équipe; a bientôt!

6/10 Okay

ARMAN

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
The True Evaluation
I have never seen in order to enter in a hotel, you must either ring a bell or have the hotel card to enter. The hotel counter is on upper floor. Just about nobody talk English which is very stupid because there are many tourists in that area. From 11p.m -6:30 a.m. there is no staff in that hotel. So, in case of emergency, I do not know how people can get help. Beds are old and not being comfortable. First day of my check in I noticed they installed the shower door in wrong position, after I complained to them and I brought them upstairs to look at it physically, they realized that was bad and then they changed my room. How can a hotel maintenance fix something and not to check it? And how the cleaning crew can clean the shower area if they cannot get in? not enough towels in my room. Very cheap hotel. I score 2 out of 10.
Stayed 4 nights in Nov 2023
Response from Celine on 2 Dec,2023
Hello, thank you for leaving a review. We hope you enjoy more your fture stay.

6/10 Okay

Jack

Liked: Staff & service
review
There was a strong unpleasant odor in the entrance and hallway. Only one large towel per room, there were two of us.
Stayed 4 nights in Nov 2023
Response from Celine on 2 Dec,2023
Hello, we are sad to read that you did not enjoy your stay.We hope to see you next time anyway.

6/10 Okay

Myunghwan

Stayed 1 night in Oct 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, updated, clean except the carpet, good lactation, reasonable price , super at this price.
Stayed 1 night in Oct 2023
Response from Céline on 14 Oct,2023
Cher client, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire. Nous prenons vos remarques en considération afin de nous améliorer. Au plaisir de vous revoir lors d'un prochain séjour.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité-prix
Très propre et belle chambre.
Stayed 2 nights in Sep 2023
Response from Celine on 14 Oct,2023
Cher client, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire. Nous prenons vos remarques en considération afin de nous améliorer. Au plaisir de vous revoir lors d'un prochain séjour.

8/10 Good

Olivia

Stayed 3 nights in Sep 2023
Response from Céline on 14 Oct,2023
Merci beaucoup pour votre note. A bientôt

4/10 Poor

Isroeil

Stayed 2 nights in Sep 2023
Response from Celine on 14 Oct,2023
Merci de nous donner plus de détails la prochaine fois.

8/10 Good

Fahed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Only con. is checkout is 11am instead of the 12pm advertised
Stayed 1 night in Sep 2023
Response from Celine on 14 Oct,2023
Thank you for your review!

4/10 Poor

Suzette

Stayed 1 night in Aug 2023
Response from Céline on 14 Oct,2023
Bonjour,Merci de nous détailler votre note la prochaine fois.

8/10 Good

Philippe

Stayed 1 night in Aug 2023
Response from Céline on 14 Oct,2023
Nous vous remercions d'avoir pris le temps de nous laisser une note, nous espérons vous revoir très vite.

4/10 Poor

gurbir

Travelled with family
Disliked: Cleanliness
Area was very dirty specifically parking lot elevator and walk to hotel is disgusting and stinky. Note parking is 7 euros per night for 8 hours plus you pay extra hours during the day which can be approx between 7-13 euros as discounted rate is .90 per hour. Rooms are nice. We changed our room as there was strong smoking smell in the room assigned. Breakfast was ok
Stayed 3 nights in Aug 2023
Response from celine on 2 Dec,2023
Dear client, we are sorry to read that youd id not enjoy your stay at our hotel. We hope to welcome you again and that you will have a better stay.

8/10 Good

Nasreddine

Stayed 1 night in Jul 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoi pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

10/10 Excellent

Weidong

Stayed 1 night in Jul 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

8/10 Good

Kenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location/service--you'll pay a lot to park!
Enjoyed the 3 nights in this hotel a lot! The staff were all very kind and helpful. The breakfast was quite adequate, and the outdoor patio was a nice feature. The hotel is well situated near many many restaurants with other services, like a pharmacy, close by. The room we were given, 102, was very near the reception and breakfast area, so there was noise from there that we didn't like. My big complaint about this hotel is it advertises parking for 7 EUR a night, but fails to mention that you pay additionally for all of the daytime hours! So we ended up paying much more for parking than I had expected. If I had known this ahead of time I would have considered a different hotel. However, it was otherwise a very good stay, and I'd recommend this hotel if the paid parking issue doesn't bother you...
Stayed 3 nights in Jun 2023
Response from Celine on 2 Dec,2023
Dear client, we are sorry to read that youd did not enjoy your stay at our hotel. We hope to welcome you again and that you will have a better stay.

8/10 Good

Sylvester Enoghase

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great pleasure staying here. I promise to use you again
Stayed 5 nights in Jun 2023
Response from Celine on 2 Dec,2023
Dear client, we are very gratefull for your comments.We hope to see you again soon.

8/10 Good

Diego

Stayed 1 night in Jun 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

10/10 Excellent

Vivaldino

Stayed 2 nights in May 2023
Response from Estelle on 6 Jun,2023
Cher client, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire. Nous espérons vous revoir lors d'un prochain séjour.

8/10 Good

Theresa Efua

Liked: Staff & service, amenities, property conditions & facilities
Poor signage or direction from airport
Stayed 2 nights in Apr 2023
Response from Estelle on 17 May,2023
Cher client, Merci d'avoir pris le temps de nous laisser un commentaire. Nous sommes ravis que votre séjour ce soit bien passé. A bientôt lors d'un prochain séjour.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2023
Response from Estelle on 17 May,2023
Cher client, Merci d'avoir pris le temps de nous laisser un commentaire. Nous sommes ravis que votre séjour ce soit bien passé. A bientôt lors d'un prochain séjour.

6/10 Okay

Christos

Stayed 3 nights in Apr 2023
Response from Estelle on 17 May,2023
Cher client, Merci d'avoir pris le temps de nous laisser un commentaire. Nous espérons que votre séjour ce soit bien passé. A bientôt lors d'un prochain séjour.

10/10 Excellent

SUZANNE

Stayed 1 night in Apr 2023
Response from Estelle on 17 May,2023
Cher client, Merci d'avoir pris le temps de nous laisser un commentaire. Nous sommes ravis que votre séjour ce soit bien passé. A bientôt lors d'un prochain séjour.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot, staff very helpful, bit warm for us..
From allowing us to check in early (only by 20 minutes but who's counting) to supplying us with an extra pillow and any other little requests the staff were faultless! The room itself was a good size and had things placed in reasonable places. The supplied shower gel/shampoo isn't the best but that's personal preference let's be honest... The bathroom is decent other than the shaver socket isn't in the best place relative to the mirror (looking at the mirror it is behind you, close but behind you none the less) and the grout in the shower would benefit from a good dose of love above the usual clean it gets (nothing mouldy just stains from regular use). Housekeeping can come round a bit early if you're planning a lie in so you're do not disturb sign is essential for a later rise. The hotel is well located for access to the railway station and is only a short walk from the 17 tram. There is also a good choice of food within 5 minutes walk. All in all would stay again!
Stayed 7 nights in Mar 2023
Response from Estelle on 17 May,2023
Cher client, Merci d'avoir pris le temps de nous laisser un commentaire. Nous sommes ravis que votre séjour ce soit bien passé. A bientôt lors d'un prochain séjour.

10/10 Excellent

zhong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel given its price and location. For any one who want to visit Geneva and surrounding areas, this is an excellent pick.
Stayed 6 nights in Mar 2023
Response from Celine on 16 May,2023
Dear customer, thank you for taking the time to leave us a review. We hope to welcome you again soonHave a good dayCéline

4/10 Poor

Joshua

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing
It is a clean hotel, no issues there. We had an issue with a shower, as it was just a shower head with no wall attachment, we asked for it to be fixed or to move rooms but we just got told to use our hands to wash and that they would have to clean the room if we moved (not our issue), they also knew the shower was broken. Obviously not the right response and it was handled unprofessionally. We then came back later on in the day to find our hotel door open and unlocked with no one in attendance. After entering the room a few minutes later a plumber came into the room and was fixing the shower. We had no prior warning that anyone was entering the room etc (a phone call would have been good). The following morning we went back to reception and said that the way it was handled was unprofessional and we felt we had been treated very poorly as we had to ask multiple times for something that we had paid for. The shower temperature was now barely warm at a push and we were still in the same room. We asked for some compensation, where none was given. I asked to write a formal complaint and the receptionist said it would go to her and nothing would be done. On our last night at around 7pm of our 3 night stay, they had a change of heart and decided to move our room and offer complementary breakfast (after we had contacted hotels.com). In my opinion this was too little too late. That should have been done on the first day, after we complained no more than an hour of being in the hotel.
Stayed 2 nights in Mar 2023
Response from Celine on 16 May,2023
Dear Customer, thank you for taking the time to leave us a review. We hope to see you again soon.Have a good day, Celine

10/10 Excellent

Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very reasonable price.
Stayed 6 nights in Mar 2023
Response from Celine on 16 May,2023
Dear customer, thank you for taking the time to leave us a review. We hope to welcome you again soon.

8/10 Good

Eugene

Stayed 7 nights in Mar 2023
Response from Celine on 16 May,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser votre avis. Nous espérons vous revoir prochainement.L'équipe Campanile

6/10 Okay

Nabil

Stayed 5 nights in Mar 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un campanile propre et confortable en hypercentre
Hôtel relativement récent et bien entretenu. Chambre propre et confortable. Personnel aimable à l'accueil. Je n'ai pas testé la restauration ou le petit déjeuner sur place. Mais le choix pour se restaurer est multiples aux environs (à pieds). Le parking (Chablais) ne fait pas partie de l'établissement et se trouve à 2 mn à pieds.
Stayed 1 night in Feb 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

4/10 Poor

JUVIGNY

Stayed 1 night in Feb 2023
Response from Estelle on 2 Dec,2023
Cher client, nous vous remercions d'avoi pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

6/10 Okay

Elisabeth

Stayed 1 night in Feb 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

2/10 Terrible

CEDRIC

Stayed 1 night in Feb 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avori pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

8/10 Good

Philippe

Stayed 1 night in Feb 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

4/10 Poor

Jean-Christophe

Stayed 4 nights in Feb 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

8/10 Good

patricia

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

4/10 Poor

jean luc

Business traveller
Disliked: Room comfort
Hôtel bien placé mais très bruyant, tard le soir et tôt le matin .
Stayed 2 nights in Jan 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

10/10 Excellent

Fallou

Stayed 2 nights in Jan 2023
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Celine on 2 Dec,2023
Cher client, nous vous remercions d'avoir pris le temps de nous laisser une note. Nous espérons vous revoir très vite.

6/10 Okay

Dina

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Moderate stay
Everything was average nothing special about the stay ..most positive points are the food and the location
Stayed 6 nights in Aug 2022
Response from Angélique on 27 Sept,2022
Thank you for your message, means not wanting to say if it was good or not

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great! Definitely worth the price, beds are too
Stayed 2 nights in Jun 2022

10/10 Excellent

Farida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, quiet and clean.
Stayed 2 nights in Apr 2022
Response from Angélique on 7 Apr,2022
Dear Custermer, Thank you for this message.

6/10 Okay

Ed

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Marion on 20 Sept,2020
Bonjour, Merci d'avoir pris le temps de partager votre note sur notre hôtel. Nous aurions aimé avoir plus de détails sur ce qui vous a plu et déplu. Nous espérons vous revoir très bientôt. Bien cordialement, Marion

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from Marion on 20 Sept,2020
Bonjour, Nous vous remercions pour votre avis sur notre hôtel et espérons vous revoir très bientôt. Bien cordialement, Marion

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to geneva
Decent enough family hotel, co venient to town centre and facilties.
Stayed 1 night in Jun 2020
Response from Marion on 14 Jun,2020
Hello, Thank you for taking time to share your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Marion

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL near Geneva, but in France.
It was a decent family hotel and it satisfied our needs.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Offers relatively large rooms for decent prices. Variety of food at continental breakfast for good value. New property but feels little old at times. Limited amenities, but it’s fine. Off site parking for €7 per night. Maybe will stay here again if trying to find property for good price near Geneva.
Stayed 1 night in Nov 2019
Response from Marion on 28 Dec,2019
Hello, Thank you for taking time to share your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Marion

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
it was very difficult to get into this hotel. We are driving and there is one small car pull out space to go in and register. Many trips around the block waiting for a car to exit the space. Very busy roads and construction right outside the window. When entering the hotel on the ground floor you are in a lobby with no signage to tell you to go up to 1st floor. There is notice in the elevator but very frustrating. Confusing to say the least. The rooms are adequate in size and cleanliness. Price is under $100 for the room and breakfast so budget friendly.
Stayed 1 night in Oct 2019