Children’s play area – indoor
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Reviews of The Veil

5 out of 5
The Veil
Zhalayyri street 4, Astana

Reviews

9.0

Wonderful

Rating 10 - Excellent. 11 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dusan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique hotel, with stunning views and closeness to the city centre!
Stayed 4 nights in Mar 2024

8/10 Good

Ayaz

Liked: Cleanliness

6/10 Okay

Sean

Travelled with partner
Liked: Cleanliness
While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Stayed 7 nights in Dec 2023

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold astana
It was reasonably good. Price fits expectation. Certainly clean. Restorable are good but very expensive.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin, Tampa

Stayed 5 nights in Sep 2023

10/10 Excellent

Sergey

Liked: Staff & service, property conditions & facilities
Exclusive modern designers hotel with huge beautiful rooms, all in wood panneling, high seilings, very close to the government quarters on rhe river bank. Very good 4 restaurants 8n different styles. Spa. Fare pricing.
Stayed 4 nights in Sep 2023

10/10 Excellent

Marina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Singles and couples
Great for Singles and couples
Stayed 1 night in Aug 2023

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, helpful and professional attention to details is seen everywhere Hotel is beautiful and unique, not like any other hotels Located close to everything you may need
Stayed 1 night in Jun 2023

10/10 Excellent

Vladlen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New. Tasty. Comfortable. Kids frendly
Amaizing hotel in Astana. Service was fantastic. Incredible cousine. I recommend it
Stayed 1 night in Apr 2023

10/10 Excellent

Assima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is outstanding

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish Hotel
Absolutely recommended! The only negative thing was that I can say there was lack of comfort chair on the lobby area. So nice designed very stylish hotel. You may want to spend more quality time there…
Stayed 3 nights in Feb 2024

10/10 Excellent

Miroslav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ungewöhnliche Architektur, super Zimmer
Stayed 1 night in Jul 2023

8/10 Good

Filip, Mindelheim