Clean and presented as you would expect from a chain hotel. Service prompt and pleasant. The breakfast was well-presented and tasty and in contrast to some hotels, plenty of places to sit for breakfast. Not a great choice if you drive, although secure car parking is available quite close. Well positioned for central Birmingham.
The in-room coffee maker was so complex that I could not work it, this seems to be a common issue, as room service also left tea/coffee/milk for the kettle. However, to get the kettle to work, it was necessary to dive down behind the fridge to plug the kettle in. But I would be happy to stay there again.