Bonsall Hotels from S$72

"The hot water handle in the room was not working properly and we were not able to shut off the water at night. Additionally, there was no onsite maintenance staff to assist with the hot water issue. The hotel needs a makeover as it looked and smelled terrible."

"Horrible incompetent angry that i won money"

"We enjoyed staying there due to the property being on the lake and the weather being nice. However, service there was not great. Front desk staff is very uptight to the point of feeling unfriendly. Called to request extra towels, but they were not delivered. Some umbrellas in the pool area were ripped and moldy, to the point we were uncomfortable staying under them. The gate to the pool area, including the door handle and the card reader, was covered in bird poop that has not been cleaned for several days. On the weekend, their "adult only" jacuzzi was full of children with no one enforcing the rules. The carpet in our room was stained when we arrived, but a pet cleaning fee of $150 was collected. They collect the fee but never actually clean the carpet. It seems like they are understaffed but are trying to squeeze every last penny from the guests without actually using the funds to maintain the property. Overpriced for the quality of service they offer. But the lake was nice."

"The breakfast menu was fresh and the rooms were excellent very clean. We love staying here."

"10/10"

"Was going to stay for four nights but the bathroom standing shower floor was filthy"

"We checked in close to midnight. Staff was helpful and informative. Room was clean and comfortable. The bed and pillows were very comfortable. In the morning we enjoyed the breakfast which got us up and running. Only stayed one night but would definitely stay here again when coming to town. "

"Weird that they asked for the ID of every adult in our party of three. Usually it’s just the person checking in. For a lower end property, it met our needs for having a place to sleep for the night. Doubt we will stay there again but it served our purpose."

"It was a nice big clean room, a bit old fashioned. The kitchen was very useful and the fridge was not noisy."