Hotels in Carmel Highlands

"I recently stayed at this hotel and overall had a really nice experience. The property itself is beautiful, clean, and well-maintained. One of the best parts is definitely the location—the beach being right there makes it super convenient and adds a lot to the stay. It’s a great spot if you’re looking to relax and enjoy the ocean.That said, there were a few things that felt misleading. The hotel advertises certain amenities as being included, but that’s not really the case. Things like the bikes and the “wine wall” are labeled as free, but they actually deduct a daily fee from your deposit to cover them. So you’re essentially paying for these “included” amenities whether you use them or not, which wasn’t clearly explained upfront.Another downside was the parking. They charge $50 per day, which already feels excessive, and the “in and out privileges” they mention honestly just seem like a way to make the fee sound better than it is. It doesn’t really add value for the price you’re paying. What was most frustrating, though, was the customer service after I noticed these charges. When I called to ask about it, the person I spoke to was rude and dismissive. She interrupted the conversation and essentially ended the call by saying there was nothing she could do and “bye,” which was pretty unprofessional.Overall, it’s a nice place to stay, especially for the beach access, but just be aware of the extra costs and lack of transparency, along with the customer service experience"

"Parkingis a challenge. Onsite valet only at the back of the buildibg for $39 a day. Public lots are nearby. Rooms are charming but ours was very warm even though it was cold outsude. No A/C in our room."

" improve: The breakfast was fine, but parking was limited and one evening due to lack of any spots I tried to park in a narrow single spot on far top covered area. there are these round cylindrical cement on the bases of the wall and my car could not pass through and caused damages to low part of my rare passenger side. I wish I could attach a picture for you to see. the Parking overall was very difficult and problematic. The breakfast was fine, but parking was very limited. One evening, because no spots were available, I attempted to park in a narrow space on the far upper level covered parking spots. There were round concrete cylinders at the base of the wall that weren’t clearly visible, and my car couldn’t pass through without hitting them. This caused damage to the lower rear passenger side of my vehicle. I wish I could share a photo to show exactly what happened. Overall, the parking situation was difficult and frustrating."

"Lovely but bathroom a bit dated "

"Y"

"Overall a nice property. We only stayed one night, so did not take advantage of the amenities, but noticed that other guest seemed happy."

"Dated, hairs in bathroom on check in. Room had a musty smell. Heated pool wasn’t very warm and was not usable. "

"The room was clean and comfortable. The staff were friendly and responsive. Room service was prompt and the food was ok."

"The location is great. However, the property is shabby and outdated. The carpet in our room was worn/torn to the floor next to the bed. The carpet in the hallways is worse. Our room was on the ground floor facing the very noisy street so we really couldn’t sit on the patio (and couldn’t find a light out there). We somehow ended up with an accessible room, which is fine. The bathroom was clean but the hand held shower head wouldn’t stay positioned while showering."