Hotels in Carmel Highlands

"Upon arrival I was welcomed at the front desk & the check-in process for room 117 was fast. Once in the room it smelled musky like mildew or mold. I turned on the a/c to circulate and cool the air, but the a/c unit turned off completely after a few minutes. It did this multiple times throughout the stay. The TV worked, but the remote and cable service did not as the tv guide scrolled automatically and nothing could be selected with the remote. The sink was clogged and the water took a long time to drain. The water pressure in the shower was weak and the toilet rocked as it was not secured properly. There were small stains on some of the towels. The beds were uncomfortable as the spring could be felt through the bedding and there were also stains found on two pillows. When I went to retrieve some luggage from my vehicle a man sitting in a red suv with dark tinted windows called out to me as my wife and small children stood nearby. As I approached the man kept telling me to get closer, but I refused and the man said he just wanted to offer me some drugs. I declined his offer & immediately reported this to the front desk. The front desk took a description and said she would let her manager know so they could take care of it. Hours later after returning from dinner the unknown man was still seen sitting in his vehicle. At checkout I was not given the opportunity to voice my concerns as I was told to drop the keys in the bowl on the counter before the FD associate walked away. "

"Awesome Staff and service crew. I'm definately coming back again!!!"

"The location offers great privacy. The lobby, bar, coffee shop, and pool area excellent. The buffet was great but you'll have to pay extra for omelets or other specialty dishes. Highly recommend. "

"Had a really good time in the room great customer service "

"Location is great! Rooms are definitely a bit run down but didn’t mind that as much as the virtual kiosk reception desk. If you check in after regular office hours it’s all virtual with someone calling in. Just creepy and couldn’t help me with parking pass via FaceTime?"

"The room had finishings that you could tell were older, but they were very clean and taken care of. Parking is a parking garage, they have limited space outside - about 6 spots total mostly for parking as you check in or out. The room had adorable towel birds twisted into shape. My only complaint is breakfast. To say light is an understatement! When we were there it was cereal, quick oats, and that’s about it. Don’t plan on a hearty meal. "

"Nice clean old timey hotel. Close walking distance to wharf and aquarium."

"Restaurant was a little over priced, the bar had a good selection, but the bar staff was very unwelcoming. "

"Our room was beautiful, spacious and very relaxing. The staff were excellent and very welcoming. The location was excellent. We’ll return again soon. "