Britannia Hotels, Clwyd hotels

"We booked a room with an accessible bathroom for two nights. There was no shower curtain when we arrived and we were told that ours was sent out for cleaning. Same story the second night and only offered us extra bath rugs to help sop up the excess water from the bathroom floor. They did not offer to allow us to shower in the hotel spa, but agreed only after we asked. There were hundreds of dead bugs on the window sill, which the housekeeper came up to remove. In the middle of the room there was a hole in the carpet. This was a very expensive hotel and spa that fell far below expectations and not worth the cost in our opinion."

"I was not able to make use of the facilities because I was in the area for a wedding. My room was large but cosy and very clean. The staff were all friendly, helpful, and polite. If I am in that area again, I would stay there. "

"Lovely stay overall- had evening meal overlooking river which was really nice- breakfast good. Rooms slightly tired but all ok for a short stay. Would recommend overall"

"Room too hot and spa full of kids - Staff were great but food bland"

"Our room was kept clean and tidy, particularly the bathroom. The staff throughout the hotel were polite and friendly. They were extremely helpful in a number of ways."

"Room was adequate. Bathroom clean but a bit dated. Door jammed shut and couldn’t get the shower to run hot."

"Another great stay at the Castle, room clean and warm as usual! Staff are amazing."

"Only stayed for one night and we were a bit dubious when we first arrived as the was scaffolding al around the hotel which we did not know about. But walk through the door and it was lovely. Nice area to sit by reception, we stayed in room 11. Lovely room, clean, tidy and very comfortable. Had everything we needed for our night stay. Would definately stay again"

"Had another very enjoyable stay at The Marine. Breakfast excellent as usual. Staff very pleasant. Excellent location always our first choice for accommodation in Llandudno. Already booked further stays."