Costa Rica Private Home Rentals

"Our flight landed at 11:00 a.m., but the hotel’s free shuttle would not pick us up until 1:00 p.m. due to check-in time. After being awake since 3:00 a.m. and with nowhere to go for two hours, we took an Uber to the hotel so we could eat and rest. The grounds are beautiful, and most of the staff were kind and professional. Unfortunately, the experience went downhill once we reached our room. We were told no upgrades were available despite our Expedia VIP status. The assigned room had a strong, unpleasant odor, old dingy carpet, and felt very dated. After a short nap, I woke up with a severe headache and nausea from the smell. When we reported the issue, we were initially told we would need to pay for an upgrade. Thankfully, the manager, Brandon, was understanding and moved us to a room on the premium floor. The smell was gone, but the room was still dated, with a noticeable dip in the mattress. Linens were clean, and the view was nice. Food at the hotel was disappointing overall, though breakfast was acceptable and the café con leche helped. The lobby felt plain and lacked the atmosphere expected from a hotel that markets itself as five-star. Evening piano music was a nice touch, and drinks were reasonably priced. Housekeeping was inconsistent. After returning from a full-day tour, our room had not been serviced except for removed towels, and housekeeping knocked late in the afternoon instead. "

"Recommend staying here for early morning flights. Free shuttle service, great food and pool. Cocktails are pricey but tasty. TIP - if travelling with others make sure they put you on the same floor as your key card only lets you go to your floor which is hassle with groups. We booked several rooms on the same reservation and we're still separated so make this a special request. "

"Beach was beautiful. Food horrible. Service not as good as riu palace. Lots and lots of kids, not good if your childless. Rooms beautiful and clean. Maid service gets a low grade. Had to go hunt for clean towels daily. Excursions amazing with Brothers Tours on beach daily."

"I hate giving a poor rating for staff because most were very nice except for person working the front desk Saturday evening. We arrived back from a 14 hour excursion to find 3 of our 4 rooms the keys didn’t work. No apologies given. As far as cleanliness, they never cleaned toilet before we checked in. There was a floater. We had no refrigerator in the room and blinds to patio didn’t work. The one pro is that it’s close to the airport. "

"Everything was great but there were ants in the room which were worse when it rained. "

"For $630 a night, this hotel is honestly a huge disappointment. You’d expect at least basic amenities, No tea bags, no bottled or filtered water in the room—I had to order room service just to get tea, which is ridiculous at this price point. The bathroom setup was equally underwhelming. Instead of proper toiletries, they only provide an all-in-one bottle—no separate shampoo, conditioner, or body wash. It feels like you’re getting cheap 2 star motel amenities while paying Four Seasons prices. The service didn’t help either. The front desk staff was rude, and one older gentleman was unnecessarily sarcastic when I asked about the room view. When I confirmed it, he responded that “of course you won’t see the view, it’s dark outside ,and rolled his eyes on me as if that wasn’t obvious. Completely unprofessional. Even the pool system felt cheap—you have to exchange towels for pool cards like it’s a budget hotel. The pool itself was crowded, though I’ll admit it was nice, and the jacuzzi was decent as well. The view was amazing. Overall, not worth the money at all. Way overpriced for what you actually get. You are only paying for the view. "

"We loved the pools! Our girls had a great time on the water slides and we really liked how family friendly it is. Rooms are a bit dated but fine. Initially the property feels too big and spread out but after we got the lay of the land, we really liked it. We explored the lake by the lookout and it was lovely! The men renting kayaks and paddle boards were very sweet and we enjoyed talking to them and hearing about the history of Los Lagos. "

"This hotel is more like a 2-star, at most 3-star"

"Greet stay "