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"Rooms were as clean as they could get but need to be upgraded. Chips in tile , stains in furniture & curtains."

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"Very nice property - beautiful. Plenty of pool and beach chairs. Staff friendly and accommodating. Clean rooms, property, pool and beach. Ocean entry from beach is dead coral, so swim shoes/socks are needed. There is a pier with steps to enter the water and there are fish for snorkeling. Dressel Drivers are on site for booking water sports. Nightly entertainment is LOTS OF FUN!!! Top shelf drinks! Food is very good. Wildlife is excellent! We booked a Jr Suite that slept 4. Private bedroom with barn style sliding door to living room that makes a separate bedroom. Flat screen TVs in both rooms. Walk-in closet with safe in master bedroom and a deck with chairs, table and hammock.. Living room had sofa-bed, table and chairs and minifridge (beer and soda). and entry to the only bathroom, which is a very nice bathroom with shower only. There are refillable water stations pretty much everywhere. We've stayed at many Iberostar Reports (multiple in Cancun, Playa Del Carmen and Tulum and Dominican Republic) and would return. Flight in was great even with the Government/TSA shutdown BUT missed our connecting flight outbound due to Dallas ground stop. Had to get a hotel and fly out the next day. I will give props to our American Airline Rep who took care of our luggage, gave us info on where to stay and got us booked for the next flight home. She even taped up our damaged bag (totaled) - bc of her we didn't loose any belongings."

"They really need to work on maintenance on the north building, the food is ok once you figure out what is good. The beach at this hotel is the best for snorkeling. Don't expect entertainment, there is nothing by the resort in the evenings. Expect to kick back and relax."

"Room was clean. The room service was subpar and restrictive, amenities in room were hit or miss and also not in line with most all inclusives. The staff was kind but service at the pool bars was also hit or miss and took a long time. There is one smoking area on the entire property and a 10 minutes walk from all pools, etc. seemed pretty ridiculous not to have more accommodations. I also wouldn't recommend for anyone needing accessibility, the walk ways are uneven and elevators extremely small."

"We really enjoyed thew beach area for snorkeling and relaxing1"

"Beautiful site on ocean. "

"I think it’s a bit overpriced for Cozumel"

"The property was always very clean including the rooms. "