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Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍 Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread. Checkin & out has no issue. Front desk staff Nik was excellent. Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time! But it would be better if the toilets door could be latched & comes with shower curtain....

The room was clean, tidy, and well-maintained. The bed linen and towels were fresh, and the bathroom was hygienic. Overall, a comfortable and pleasant stay.

Fuss-free check in and out. Convenient location to a cafe right opposite and other touristy spots nearby. The staff were professional, welcoming and approachable! We were lucky and got upgraded to a room with the city view. Rooms were clean, functional and spacious for our simple luggage. Overall a really pleasant stay, will definitely book this hotel again for future visits!

Always stays here for my business trip.

We had a lovely stay at EQ, KL. The hotel and the hospitality were outstanding. Spacious rooms and friendly staff at the check in counter. Overall, a very pleasant experience.

Service of this hotel is top-notch! Got a free upgrade to Deluxe Suite! The hotel design is one of the best in KL! Highly recommended!

Great hotel to stay at while transiting through KL. Is a short walk from KLIA1 or there are little buggies that will take you. The hotel is clean, beds are extremely comfortable, breakfast was delicious. If you want to go into KL you can buy a return ticket on the KLI Espres train. Cost about 90, 000 RM but gets you into the city in 30 minutes. The only downside this time at the hotel was that the pool at the hotel was undergoing maintenance and closed at 7:00 p.m. I would definitely stay here...

Exxellent n newish hotel..comfy bed n shower was invigorating.

Location walkable from the famous China Town Petaling Street where street foods are abundance and lots of hidden pubs to explore during the night nearby.

Grand Hyatt is strategically located in the heart of Kuala Lumpur, 5 minutes of walking distance to Suria KLCC and Petronas Twin Towers. Following through an air-conditioned walkway for 6-7 minutes will bring you to the Pavilion shopping centre. The hotel extraordinarily convenient in terms of dining & shopping. The interior room is spacious, clean, nicely furnished with comfortable bed linings, we had good night’s sleep. The toiletries for shampoo, conditioner & body cream are from the...

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Excellent stay, nice bed, update and clean roomms

Located in a quiet place. There are taxis waiting outside. Wifi was good. Our 2 units of 1 bedroom were upgraded to a 3-bedroom & a 2-bedroom. That was extravagant! Quiet corridor. Quiet surrounding. Far from busy streets outside. Breakfast was good, located on 48th floor with a good view. Gym was located on 48th & 5th floor. Room was equipped with everything we needed. Reception was polite, prompt & efficient. We couldn’t log in to wifi but was rectified within 5 minutes. My guests were happy...

First time staying at this hotel along with my wife and 2 young daughters. Hotel is extremely classy, clean and with excellent service. The room was spacious, quiet and comfortable. Location is super convenient too, with direct access to the IOI Mall which has plenty of shops and restaurants. Super impressed with the hotel and will definitely be back again!

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