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Reviews of Novotel New Delhi Aerocity Hotel

4 out of 5
Novotel New Delhi Aerocity Hotel
Asset 2, Aerocity Hospitality District, IGI Airport New Delhi, New Delhi, Delhi N.C.R

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Meenu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Iqbal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a pick up from the airport late at night. Very efficient. When arrived at hotel check in staff where very good. Got a good night's sleep in a large comfortable twin room. Got a late dinner at 1am through room service. Was very tasty. Got breakfast too and could not fault. Will be staying again before I fly back to the UK.
Stayed 1 night in Apr 2024

10/10 Excellent

Pritpal, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Anitra

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This is an extremely average property. It boasts 5-stars but no way by western standards is it even close. By Indian standards it is decent. Of the 3 hotels I stayed in Aerocity this was by far the worst of the three. I wouldn’t stay here again. The price was high for the accommodations. The gym/fitness center was the best of the three though. The hallways are small and narrow. The room was dark without enough lights. The lighting in the bathroom was horrible. The food costs were exorbitant and 2000Rs after taxes to drive 5 minutes to the airport. Very overpriced.
Stayed 2 nights in Apr 2024

2/10 Terrible

Niraj

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a good experience as I got a different hotel room than what I had booked for. I had booked for a standard king size room however what I got was a twin bed and was asked to compromise.
Stayed 1 night in Mar 2024

10/10 Excellent

Savili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. The staff were all so respectful and kind. The facilities were amazing. The room was cozy and clean. Very good experience here. Also, conveniently close to the airport.
Stayed 1 night in Apr 2024

8/10 Good

Saikat

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service and proximity to airport
Stayed 1 night in Mar 2024

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in India and I felt so safe, welcome and taken care of from the moment I landed through my whole process of being picked up by the hotel and all the staff at the hotel! Thank you!

6/10 Okay

Darren

It’s ok , standard rooms .. buffet was good
Stayed 1 night in Mar 2024

10/10 Excellent

MANINDER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel can’t say one bad thing about it. Safe clean rooms great hospitality.
Stayed 2 nights in Mar 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very trendy.
Stayed 2 nights in Mar 2024

8/10 Good

monica

Stayed 2 nights in Mar 2024

8/10 Good

Joseph

Rooms are smaller and the room set up is not par with the international 4 stars
Stayed 1 night in Mar 2024

8/10 Good

Arvind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the airport. I like the Aerocity area. The room was quite small and the hotel layout is disappointing.
Stayed 1 night in Mar 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel very close to airport. #1 tip use Uber to get to terminal its £2 vs hotel £20. No brainer
Stayed 1 night in Feb 2024

10/10 Excellent

Gurdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Convenient for Airport.
Stayed 1 night in Feb 2024

10/10 Excellent

Arbind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient from the airport. Excellent service and amenities.
Stayed 1 night in Feb 2024

6/10 Okay

Dilip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was not a five star property. The rooms were small and the bathroom linens were worn and not white white. We stayed here two nights, the bathrooms were not cleaned the second day. Just replaced the towels and the vanity items. The hotel takes advantage of the travelers in need of a ride to the airport. The concierge quoted is Rs.1400 for a Innova van the night before our checkout time. Next morning the front desk wanted Rs.2000. We did not have any other choice at 3:45 am and ended up paying their ridiculous price. At night time the front area was dark. Guests walking in from the World Market had some safety concerns. Overall, I will not stay here again for the ridiculous price they charge.
Stayed 2 nights in Feb 2024

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class staff from top to bottom who were very responsive.
Stayed 5 nights in Feb 2024

10/10 Excellent

Kartik

Stayed 1 night in Feb 2024

8/10 Good

Joyshri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For international travelers, it’s a good spot to begin and end a journey. Close to the airport, with excellent cab services, it’s safe and convenient. Room service is very slow and almost made us miss our flight inspite of three reminders for breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay. I was a woman on my own and they made sure that i was safe
Stayed 1 night in Feb 2024

2/10 Terrible

Udit

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This booking was for my parents for one night stay. I paid for early check in and got email confirmation from the hotel. When my parents got to the hotel, staff was extremely rude, asking them to come back at noon since rooms aren’t available. They even denied them breakfast that was included in the early check in Overall, the check in experience and staff was way below par compared to similar properties in aero city. Not going to book stay here again
Stayed 1 night in Feb 2024

10/10 Excellent

hemlata

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, specially harkith in the restaurant.
Stayed 2 nights in Feb 2024

4/10 Poor

Dheeraj

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

olivia

Stayed 1 night in Jan 2024

8/10 Good

Kolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the airport.
Clean, modern & nice hotel near the airport. Lot's of shopping & restaurants in Aerocity to try. Staff is super friendly & really nice! Be aware that it costs drivers 30 rupees to come into the area (if they stay over 10 minutes), there are specific gates & such they must go through - they will try to get you to pay them. Best to stop just outside of the north gate and walk in! Most tuktuk drivers also charge more when you say you are going to Aerocity because of how nice it is there so get ready to negotiate hard. But there is a metro you should use instead! Airport transfer is a rip off - the hotel charges 1200 rupees, prepaid airport taxi is 1000 rupees and uber cost us 230 rupees! There is apparently a shuttle bus from the airport but we couldn't find it - order an uber!
Stayed 1 night in Jan 2024

8/10 Good

Rishav

It was pretty good but novotel rooms are pretty small for an elite hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly, south bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the airport
Stayed 1 night in Jan 2024

10/10 Excellent

Dunja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight to catch a mornibg flight. Best idea ever! Great hotel!
Stayed 1 night in Jan 2024

10/10 Excellent

Komalpreet

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Ankit

Stayed 1 night in Jan 2024

6/10 Okay

Imran

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK place
Just an ok place to stay in Aerocity
Stayed 1 night in Jan 2024

10/10 Excellent

TARAK RAMGOPAL

Stayed 1 night in Jan 2024

6/10 Okay

Prthu

Business traveller
Im in doubt
The stay was ok, Sushmitha did an amazing welcoming on the checkin and Ravi the bellboy shows his gesture beyond words best ever. In room dinning “to pick up the call 15x trying you take the call, no answer, past took 1 hour to come and came cold. Pizza no available
Stayed 1 night in Jan 2024

8/10 Good

Mark

Business traveller
The hotel is over priced for the rooms !
Stayed 2 nights in Jan 2024

10/10 Excellent

satish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
It was all good. Loved staying here.
Stayed 4 nights in Jan 2024

10/10 Excellent

Teri Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, near the airport
Stayed 1 night in Jan 2024

6/10 Okay

Tathagata, CHATSWOOD

Travelled with family
Liked: Staff & service, amenities
A decent business hotel. Room size is smaller than same priced hotel around the areas (e.g. aloft next door). Check in and check out were fast. Breakfast choices were excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Neha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

meghna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk needs to be a bit more courteous The bathrooms were horrible and needed maintainence
Stayed 2 nights in Jan 2024

4/10 Poor

Bhagwandai

Business traveller
Took very long to get service and room clearance. Room cleaning was not done unless notified. Rooms did not smell nice and fresh.
Stayed 4 nights in Jan 2024

6/10 Okay

HARAMNAUTH

Stayed 4 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

james

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Prashant, Pune

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good hotel for overnight stay near airport. Taxi drop to airport for 4km was Rs 2,100 which was atrocious and we did not use that. Could not understand logic of charging such amount!
Stayed 1 night in Dec 2023

10/10 Excellent

Manushi, Lilburn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Dec 2023

2/10 Terrible

Ria

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Multiple things happened throughout my trip that are resulting in me providing this poor review, which I shared with Management multiple times but no one resolved. 1) I had asked for airport pick up which was confirmed via messaging. I got to the airport and there was no one there for pickup. I tried calling the hotel and no one would pick up. I ended up taking a local taxi to the hotel. I brought this up multiple times during my stay. I was told there was an "investigation open" which I never heard the result of. 2) Once I arrived at the airport at 3am, I asked at the front desk, whether any restaurant / room service was open within the hotel to order food. I was informed that there is no options available to me till 6am. We went to sleep early to only find out later, after calling on another day of my stay that room service is available 24/7. 3) When I finally ordered room service on my 2nd night there, the cutlery was brought to me in a dirty napkin. To get fresh cutlery and clean napkins, it took approximately 45 mins. 4) There was some sort of banquet being set up at night within the hotel, which was very loud and prevented me from sleeping during my stay. And ultimately, there was no resolution throughout my stay for any of these items flagged to management.
Stayed 2 nights in Nov 2023

2/10 Terrible

Bikram

Stayed 1 night in Dec 2023