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"The staff were all polite, kind, and went above and beyond our expectations. We will definitely be back at this hotel in the future. "

"Incredible staff. Anthony and his team in the Tram V restaurant were superb."

"Jim and the staff was increíble friendly and helpful during our stay. They help us to book everything we need and provides us with professional advise. They were above and beyond. We forgot a power bank in the hotel and they drove to the train station to give it to us "

"Amazing experience. Very convenient location in Hanoi with excellent accommodations and helpful staff."

"We had a wonderful stay at Champton Hanoi Hotel — the location in the heart of the Old Quarter was perfect for walking to Hoan Kiem Lake, Train Street and local food spots, and the staff were friendly, attentive, and made check-in and check-out smooth. Our room was clean, comfortable, and well-equipped, and we especially enjoyed the delicious breakfast buffet with lots of fresh options. The rooftop pool and bar with city views was a great bonus after a day of exploring. Overall it felt like excellent value for the quality, service, and amenities — highly recommend for anyone visiting Hanoi!"

"This hotel is excellent, the staff was super helpful, especially Jolie, who went out of her way to make sure our stay is comfortable and pleasant. The rooms are very nice and well appointed. Breakfast was excellent.! Totally recommend 5*******"

"The property is in a perfect location , a short walk to many main attractions of Hanoi. The staff were incredibly friendly and helped me find my way and arrange taxis etc during my stay . Would highly recommend the Royal Palace Hotel to anyone . I felt safe and comfortable "

"Soon after booking we received a helpful communication pack with offers of trips from the hotel. These were fairly priced so we booked a HaLong bay trip in advance of arrival which included a complimentary airport pickup. This was most welcome after a long journey from Manchester."

"Location ! Hanoi is a big city but this place is located In an oasis. Everyone was so nice and helpful at the hotel, the bed was super comfy and breakfast was very good. We loved our stay and we will definitely come back and recommend it. Well located and comfortable! everything was great"