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Reviews of HiGuests - Mon reve

HiGuests - Mon reve
Unnamed Rd, Mon Reve Building, Downtown Dubai, Dubai

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 4 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

6.8/10

Cleanliness

5.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Celine I

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the space provided and the cleanliness of the property
Stayed 10 nights in Jun 2023

10/10 Excellent

Francisco Perdomo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and staff!
Stayed 6 nights in Apr 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The walls in the room was not clean The dustbin in the toilet and bathroom were open style and not hygienic The curtain poles were broken and taped up The TV had no channels or cable so no point having a TV if you can not watch anything The response time to complaint was swift but actually resolving an issue was not swift The Fire alarm in the block rung 5 times and we has no guidance on what to do OR if this was a real fire incident or a Fire drill
Stayed 7 nights in Jun 2021

10/10 Excellent

EDGARD

Travelled with family
Liked: Cleanliness, room comfort
Stayed 14 nights in Dec 2020

4/10 Poor

Mohammed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Needs improvement
Its a standard living apartment, lounge/dining area 2 bedrooms and 2 en-suites plus a separate w/c. Also a decent sized kitchen with the all the basic utensils and appliances. Condition and space wise the apartment ticked all the boxes. But I wasn't impressed with the service from the staff, as they don't have a front desk you can only communicate via WhatsApp. On the first day the water heater for both bathrooms was leaking so it was turned off and we had no hot water so were unable to take hot showers. I comunicated to the staff via WhatsApp but would get a reply back after a few hours. I had to resort to using the showers on the rooftop next to the swimming pool. 2 days before leaving the water heater was switched on and we was able to use the shower. It could have been fixed but was a big job and would take around 5 hours. I did request to be moved to another room but received no response. Service was poor from the staff but what do you expect for the price of stay and no front desk. Location was OK, about 10mins walk to the Dubai Mall.
Stayed 6 nights in Feb 2020

2/10 Terrible

Ahmad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Jay, Australia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property conveniently located near The Dubai Mall with great value. Enjoyed our stay very much.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean, super location, reliable WiFi only in the apartment not the building. WhatsApp communication with the supervisor. I will stay there again with my family!!!
Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did not like the play ground for kids many furniture are old
Stayed 7 nights in Jun 2019

10/10 Excellent

Wander

Travelled with family
Disliked: Cleanliness
Bem Localizado!
Localização excelente! Mobilia Muito boa! A equipe do Hi Guest nos tratou muito bem! O único detalhe que não gostamos foi no quesito da limpeza. Todo o chão do apartamento e banheiro estava todo mau limpo. As roupas de cama estavam limpas apenas a capa por fora mas por dentro estava com mau cheiro e suja. Cama muito desconfortável! No check in fiz as reclamações e mesmo assim ainda tiveram coragem de nos cobrar a taxa de limpeza!
Stayed 11 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2019

6/10 Okay

Haz

Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2019