Exterior

Reviews of Kempinski The Boulevard Dubai

5 out of 5
Kempinski The Boulevard Dubai
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai PO Box 214477, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 152 out of 203 reviews" "
Rating 8 - Good. 33 out of 203 reviews" "
Rating 6 - Okay. 7 out of 203 reviews" "
Rating 4 - Poor. 3 out of 203 reviews" "
Rating 2 - Terrible. 8 out of 203 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Darren

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff useless - bed bugs during my stay - managers didn't believe me. Large room but everything else poor. Breakfast terrible and pool is pointless. Much better when it was The Address.
Stayed 11 nights in Mar 2024
Response from Sity Nurhayati - Management Office on 17 Apr,2024
Dear Darren,Marhaba from Kempinski The Boulevard Dubai. Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you encountered during your stay and for any inconvenience caused.Please rest assured that the cleanliness and safety of our guests are of utmost importance to us, and we take all reports of bugs seriously. Upon receiving your feedback, we took immediate action and engaged our pest control team to thoroughly inspect the room. However, no signs of bedbugs were found.We understand your concerns and regret any frustration you may have experienced. We offered different alternatives, including moving to different rooms however it was declined. Since you preferred relocation to another hotel, we managed to arrange it accordingly. Despite the room being on Do Not Disturb sign for most of the days, we made every effort to accommodate your preferences for room cleaning based on your preferred time.Regarding your comments about our staff, breakfast, and pool facilities, we will address these issues with our team to ensure that we are providing the high-quality service and amenities our guests expect.We appreciate your feedback, as it helps us identify areas for improvement and better serve our guests in the future. Best Regards, Sity NurhayatiManagement Office

2/10 Terrible

saleh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Jan 2024
Response from Sity Nurhayati on 2 Feb,2024
Dear Saleh,Marhaba from Kempinski The Boulevard Dubai.We regret to inform you that, at present, we are unable to locate your reservation within our system. Your satisfaction is our utmost priority, and we would appreciate the opportunity to address and resolve any concerns you may have.If you could please provide us with additional details or specifics regarding your reservation, or share any concerns you may have encountered, it would assist us greatly in investigating and rectifying the situation promptly.Looking forward to welcome you at Kempinski The Boulevard Dubai Sity NurhayatiManagement Office

10/10 Excellent

Marwan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like this hotel
Stayed 2 nights in Jan 2024
Response from Sity Nurhayati - Management Office on 1 Feb,2024
Dear Marwan, Marhaba from Kempinski The Boulevard Dubai.Thank you for taking time in reviewing us here in this platform Really appreciate the perfect score as reflection from your recent visit to our hotel. We look forward to welcoming you back soon in the near future. Best regards,Sity Nurhayati Management Office

10/10 Excellent

Manal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sity Nurhayati - Management Office on 18 Jan,2024
Dear Manal. Marhaba from Kempinski The Boulevard DubaiWe are very happy to receive your comment and thank you for giving us a perfect score as reflection of your recent visit in our hotel. Looking forward to welcoming you back at our hotel. Best regards,

10/10 Excellent

Aziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Sity Nurhayati on 15 Jan,2024
Dear Aziz,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us.Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service. We look forward to welcoming you back soon. Best Regards, Sity NurhayatiManagement Office

4/10 Poor

Zubia

Travelled with family
Liked: Cleanliness
I paid for a one bed residence with kitchen but when I arrived I was told the hotel had changed from Address to Kempinski & they only had rooms not residences. Very disappointed that I wasn’t notified. If I knew I would have booked somewhere else. A kitchen is important for me as I’m diabetic and can’t eat certain foods. Will not be staying here again
Stayed 4 nights in Jan 2024
Response from Sity Nurhayati on 12 Jan,2024
Dear Zubiah,Marhaba from Kempinski The Boulevard Dubai.I extend my sincere apologies for the inconvenience you encountered during your recent stay at our hotel, now Kempinski The Boulevard Dubai. Please be informed that our culinary team is adept at catering to various dietary requirements and preferences. They can curate meals to meet your specific needs, ensuring a comfortable and enjoyable dining experience for all our guests.We hope to have the privilege of welcoming you back to Kempinski The Boulevard Dubai, where we are committed to creating a memorable and seamless experience for our guests.Kind Regards,Sity Nurhayati Management Office

10/10 Excellent

Irum

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Gopi Joghee on 17 Dec,2023
Dear Irum,Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yasmina was amazing
Stayed 1 night in Dec 2023
Response from Gopi Joghee on 17 Dec,2023
Dear Yasmina,Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office

10/10 Excellent

Efroyim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Gopi Joghee on 27 Nov,2023
Dear Efroyim,Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office

10/10 Excellent

Antonia

Liked: Property conditions & facilities
I loved the location and the staff were great.
Stayed 8 nights in Nov 2023
Response from Gopi Joghee on 27 Nov,2023
Dear Antonia,Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was amazingly friendly
Stayed 3 nights in Nov 2023
Response from Gopi Joghee on 27 Nov,2023
Dear Faisal,Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff especially in the receptionist
Stayed 2 nights in Nov 2023
Response from Gopi Joghee on 27 Nov,2023
Dear Faisal,Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office

8/10 Good

Majed

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Oct 2023
Response from Gopi Joghee on 1 Nov,2023
Dear Majed, Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office

8/10 Good

Xiaoli, Kirkland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is quite nice except the hotel has a serious escort problem. During our 5-night stay, I encountered working girls inside the hotel on three different occasions, once in the lounge and twice in the elevator.
Stayed 5 nights in Sep 2023
Response from Gopi Joghee on 15 Oct,2023
Dear Xiaoli,Greetings from Address Boulevard,Thank you for sharing your feedback from your recent visit and we are sorry to hear that you had challenges during your stay.Please rest assured that we are taking immediate steps to rectify this shortcoming and we continuously strive to maintain the highest standards of service and comfort for all of our guest. If there's anything specific you would like us to address, please do not hesitate to share your details info.adboh@theaddress.com and mark the email for my attention.We hope to have the pleasure of welcoming you back to our hotel in the future to provide you with a truly exceptional stay.Yours sincerely, Gopi Joghee Management Office

10/10 Excellent

Amir

Great service and great stuff, clean room, recommend.
Stayed 3 nights in Oct 2023
Response from Gopi Joghee on 8 Oct,2023
Dear Amir, Greetings from Address Boulevard. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office

8/10 Good

Norah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Gopi Joghee on 8 Oct,2023
Dear Norah,Greetings from Address Boulevard.We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office

10/10 Excellent

alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely amazing. Ahmed on duty manager noticed that it was my daughters first time in Dubai also we only had one night as it was a long layover for us so Ahmed was super kind to upgrade our room which made my daughter super happy ! The location is super convenient as the Hotel is connected to the Dubai mall so you don’t have to walk outside in the hot weather. The food at the restaurant was also very good and the staff were very attentive. Overall we had an amazing experience! Special thank you to Ahmed ! Definitely will be back !
Stayed 1 night in Aug 2023
Response from Gopi Joghee on 21 Aug,2023
Dear Alexandra, Greetings from Address Boulevard.I couldn’t be more thankful for the wonderful words about your recent stay at Address Boulevard. The satisfaction of our valued guests is our priority, and we aim to our guest experience. We are delighted to know that the rest of our team, especially Ahmed, were able to make your visit a truly memorable one. We do believe in personalized service. Hence, our colleagues are working towards meeting our guests’ expectations and comfort.Many thanks for this opportunity to be at your service, and we look forward to welcoming you back in the near future. Yours sincerely, Gopi JogheeHotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Gopi Joghee on 21 Aug,2023
Dear Faizel, Greetings from Address Boulevard.I can’t express enough how overwhelmed we are with your very generous review in respect to your recent visit at Address Boulevard. Many thanks for this opportunity to be at your service and we look forward to welcome you back in the near future. Yours sincerely,Gopi Joghee Management Office

10/10 Excellent

Abdulla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and breathtaking
Stayed 2 nights in Aug 2023
Response from Gopi Joghee on 21 Aug,2023
Dear Abdulla, Greetings from Address Boulevard.I can’t express enough how overwhelmed we are with your very generous review in respect to your recent visit at Address Boulevard. Many thanks for this opportunity to be at your service and we look forward to welcome you back in the near future. Yours sincerely,Gopi Joghee Management Office

10/10 Excellent

Sana

Stayed 3 nights in Aug 2023
Response from Gopi Joghee on 6 Sept,2023
Dear Abdulla, Greetings from Address Boulevard.I can’t express enough how overwhelmed we are with your very generous review in respect to your recent visit at Address Boulevard. Many thanks for this opportunity to be at your service and we look forward to welcome you back in the near future. Yours sincerely,Gopi Joghee Management Office

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
big thank
thank you exceed expectations staff
Stayed 1 night in Jul 2023
Response from Gopi Joghee on 27 Jul,2023
Dear Guest,Greetings from Address Boulevard Hotel. Great to hear you thoroughly enjoyed your time with us and we hope to be able to host you again very soon.Yours sincerely,Gopi JogheeHotel Manager

10/10 Excellent

Hanin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Dubai mall and Burj Khalifa, so I can save time to look around downtown. Also, breakfast is great.
Stayed 3 nights in Jul 2023
Response from Gopi Joghee on 26 Jul,2023
Dear Hanin, Thank you for your review and we are glad to hear your positive feedback and highlighting the hotel location being in the heart of Downtown Dubai and amazing breakfast at The Restaurant.Many thanks for this opportunity to be at your service, and we look forward to welcome you back in the near future.Yours sincerely,Gopi JogheeHotel Manager

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Dubai many times, and this is the best hotel I’ve stayed at there. In addition to its luxury and location, they care about client’s satisfaction.
Stayed 3 nights in Jun 2023
Response from Magdy on 22 Jun,2023
Thank you for your kindness , We looking for welcoming you in our hotels

10/10 Excellent

Carolina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is close to Dubai Mall and the Metro Station. You are not need to going out to walking around the neighborhood. The breakfast is delicious and the pool view is fantastic.
Stayed 5 nights in May 2023
Response from Gopi Joghee on 4 Jun,2023
Dear Carolina,Thank you for your review and we are glad to hear your positive feedback and highlighting our great property location, good breakfast at The Restaurant and fantastic pool view.We hope to be able to host you again very soon.Yours sincerely,Gopi JogheeHotel Manager

10/10 Excellent

Mohsen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in May 2023
Response from Gopi Joghee on 27 May,2023
Dear Mohsen,Thanks a lot for your positive feedback!Looking forward to welcome you back in the near future.Yours sincerely,Gopi JogheeHotel Manager

10/10 Excellent

samer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are excellent. special thanks to Amr Sophie
Stayed 2 nights in Apr 2023
Response from Gopi Joghee on 5 May,2023
Dear Samer,Thank you for your review and we are glad to hear your positive feedback about exceptional hospitality given by our associates specially to Amr and Sophie.Many thanks for this opportunity to be at your service, and we look forward to welcome you back in the near future.Yours sincerely,Gopi JogheeHotel Manager

8/10 Good

Dr Husein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It took sometime to straighten things but finaly done..
Stayed 1 night in Jan 2023
Response from Gopi Joghee on 18 Jan,2023
Dear Dr. Husein, Greetings from Address Boulevard. Thank you for taking time in sharing your review in this platform. Our apologies for the inconvenienced to sort out your highlighted points. We wish to have another opportunity to welcome you back soon at our hotel. Thank you Best Regards, Gopi JogheeHotel Manager

10/10 Excellent

Than Tun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good stay
Stayed 2 nights in Dec 2022
Response from Gopi Joghee on 19 Jan,2023
Dear Than Tun,Thank you for taking time in reviewing us in this platform and we are very happy to receive a perfect score from you. We look forward to welcome you back at Address Boulevard - Where Life Happens!Best regards, Gopi JogheeHotel Manager

2/10 Terrible

Osama

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022
Response from Gopi Joghee on 19 Jan,2023
Dear Osama,Thank you for taking time in reviewing us in this platform. I would like to know further the experience that you had from your recent stay as it seems it was not up to your expectation. Hope you will give us another chance to create different experience for you.We look forward to welcome you back at Address Boulevard soon.Best regards, Gopi JogheeHotel Manager

4/10 Poor

Ashiesh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Marios

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of road noise from Financial Center Road that runs behind the hotel. Access to the property during rush hour takes a long time because of traffic.
Response from Gopi Joghee on 5 Jan,2023
Dear Marios, Greetings from Address Boulevard. Thank you for staying with us and sharing your review in this platform. With regards to the noise from the road, we do understand your concern and we do apologize for the inconvenienced. We do have different room types that are far from the street side, please let me know your next visit and we can arrange something for you. Since we are located in the heart of the city - downtown boulevard, the traffic sometimes can be overwhelming however, we also have different options to reach the hotel such as using metro that has no traffic at all. We look forward to welcoming you back soon in our hotel.

10/10 Excellent

Maurice

Stayed 2 nights in Oct 2022

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

samer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sophe was best by far..
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
My Room Soom problem
Stayed 3 nights in Aug 2022

8/10 Good

Mehdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area
Stayed 5 nights in Jun 2022

10/10 Excellent

sam, JC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Thank you
Stayed 3 nights in Apr 2022

8/10 Good

Wael, Kuwait

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room facing the highway which was noisy at night,, disturbing when sleeping.
Stayed 3 nights in Apr 2022

10/10 Excellent

Renee Marie, PALM BEACH GARDENS

Stayed 4 nights in Apr 2022

6/10 Okay

Mehrdad

Stayed 3 nights in Jan 2022

2/10 Terrible

Ohad

Stayed 4 nights in Feb 2022

10/10 Excellent

AHMAD, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional Ibrahim Fahmy, Ahmed, and Amr made our stay exceptionally pleasant
Stayed 5 nights in Feb 2022

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxury hotel, amazing location with amazing view of Dubai
Stayed 3 nights in Feb 2022

10/10 Excellent

Abdulhamid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Bad service worst management
The facility and room cost was built for a 5 stars hotel , but unfortunately thats doesn't reflect on the service or the management (night manager fadi in particular) as they lack basic respect principles while dealing with their guests. In addition to extremely slow room service the quality of food is one of the worst in dubai i kept on raising complains on every aspect of their service simply because i am paying for one of the most expensive hotels in dubai but in return i am getting a 2 stars service as well as complete lack of respect for my privacy during my stay. I hope this review gets picked up by the higher management of the address hotel group as i hate to see one of my favorite hotel chains in dubai going down that downtrend in basic hotel principles. Attaching an example of of lack of basic maintenance as this lasted my whole stay without any reaction from the facility.
Stayed 2 nights in Jan 2022

10/10 Excellent

YINGQIAO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good, the service, the room suite and the property location is super convenient! only suggestion the foods in restaurants should be have more variety kind of choices.
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Lorena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good but a little pricy for what they offer
Stayed 3 nights in Nov 2021

10/10 Excellent

PETRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service as usual!
Stayed 6 nights in Oct 2021