Pestana Group, Faial hotels

"I really liked this hotel. Staff and amenities both excellent."

"I stayed at Saccharum Resort & Spa and while the stunning views are an obvious highlight, what really stood out to me was the hotel’s design. It honours its past as a former sugar cane factory — with original machinery cleverly integrated into the lobby and hallways. Think softened brutalism: raw textures balanced by warm materials, plenty of natural light, and an organic palette that ties everything back to the surrounding mountains. The attention to detail is impressive!!! Our room was gorgeous — it overlooked the ocean, and with the mountains rising just beside us, we felt perfectly tucked between both. A rare and calming combination. Even when the hotel was busy, it never felt crowded. There are multiple lounging areas, and we always found a spot to relax. The pools were a highlight — especially the indoor one, which is beautifully designed, heated, and great for cooler days or when you want a break from the sun. The large window looking out at the mountains makes being indoors feel like part of the experience. The food was varied and healthy, and we appreciated how the hotel clearly communicated when breakfast would be busy — a small but thoughtful detail that made a difference. And if you’re looking for more variety, there are plenty of restaurants nearby. The staff were consistently courteous, multilingual, and genuinely helpful — from check-in to daily service. Saccharum strikes a rare balance: thoughtful design, warm hospitality, and a peaceful atmosphere."

"Wow! Property is beautiful, but the service was incredible! The team there DEFINITELY deserves the previous awards they’ve won! I’ve only stayed at one other property in my entire 57 years that I would say might be comparable to the service we received at the Vine! It made our trip! THANK YOU!"

"beautiful property, luxury feel "

"Had an amazing stay at this hotel! I particularly loved my room - I had a superior room which was very big and spacious and had a balcony with such an incredible view. I also loved the swimming pool (both indoor and outdoor). The reception staff were super friendly who made me feel happy and welcomed. A particular shout out to Katerina at the reception desk who showed me such great hospitality. I’d definitely stay here again. "

"Absolutely wonderful hotel!"

"Needs an update, especially the bathroom tiles."

"Would recommend "

"Great location, spotlessly clean, really good breakfast"