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Reviews of Gem Island Resort & Spa

3 out of 5
Gem Island Resort & Spa
Lot 2804, Pulau Gemia, Daerah Marang, Gemia Island, Terengganu

Reviews

8.0

Very good

Rating 10 - Excellent. 6 out of 22 reviews" "
Rating 8 - Good. 10 out of 22 reviews" "
Rating 6 - Okay. 6 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Nurul Huda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better Place To Be Fresh & Positive
I like the service, view and also love the foods more..
Stayed 3 nights in Jul 2020
Response from Gem Island Resort on 17 Jul,2020
Thank you for your patronage, we glad you enjoy the stay, those photos were really beautiful.

8/10 Good

Bahiyah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Gem allows the privacy of being in a private island. This could be further enhance by having a more up to date setting of a restaurant. Staffs are friendly and warmth.
Stayed 1 night in Aug 2019
Response from Gem Island Resort on 8 Oct,2019
Thank you for your patronage and feedback.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place you can have peace of mind. Nice hotel close to the beach, corals, dive sites. Not far to kayak to Bukit Singa for hiking and awesome view
Stayed 1 night in Sep 2018

8/10 Good

Chai Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
A quiet and small island which suitable for people who likes some peaceful time. Compared to the Pulau Kapas nearby which is more crowded, this small island allowed us to enjoy our time without much disturbance. Price of food is not cheap for ala carte meal set. We ordered some dishes with rice to share among family members. Taste is ok though not very fantastic. It would be better if the price of accommodation is cheaper since no other facilities around for longer stay.
Stayed 1 night in Sep 2018

6/10 Okay

Kent

Liked: Staff & service
Nice place, friendly and competent staff.
Very nice place, but in need of maintenance. The place is still comfortable but would be a lot nicer with more maintenance. The staff is super and the chef at the restaurant awesome! I will return considering the price range per night around 70-80 euros which is what we paid.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Ok Only
- Room was very dusty and when you step in, you can feel the dust on your feet. - Room also has a certain dated smell. - Island surrounding is great, peaceful and private caving sites you can hangout at. - Nothing unique about the Island and as no Turtle seen at conservation pit. - Dinner at the restaurant is great! The food is 5/5.
Stayed 1 night in Apr 2018

8/10 Good

Steve, NZ

Liked: Cleanliness, room comfort
Bliss
The highlight was watching colourful tropical fish at high tide from our balcony. Food at the restaurant was expensive for Malaysian standard but compensated by prompt service, quality and portions. Could do with another waiter/ress. It is unusual to see all staff are male.We wonder why. The beach is clean and water crystal clear. Could do with more information about what beach amenities are complimentary. Bookings at the resort was minimum when we were there so cannot comment on what it will be like when busy. We experienced solitude and absolute relaxing time regardless.Would certainly return again.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel accomodition and very relax
I can see the reef around me without scuba equipment.You can touch the fish with your hand and enjoy the island rhythm.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jon Vitas

Liked: Cleanliness, staff & service, room comfort
good place to isolate yourself from civilization
The ambiance was great. The place has a nice rustic feel in it, and the villas are all built on top of the rocks so you can really hear the waves at night. Food was great, and priced reasonably. I would therefore recommend this place to anyone who just want to escape from the bustling city life, and just get in touch with nature.

10/10 Excellent

Xabi, Spain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar para el relax, desconexión total, ideal para finalizar el viaje
Stayed 3 nights in Aug 2019
Response from Gem Island Resort. on 8 Oct,2019
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
+Sehr freundliches Personal +schönes Zimmer +bequemes Bett -viele Ameisen auf dem Balkon -Weg zu den Wasservillen wirkt ungepflegt -Pool sieht etwas abgeranzt aus
Stayed 1 night in Aug 2019
Response from Gem Island Resort. on 8 Oct,2019
Thank you for your patronage and review.

10/10 Excellent

Stefania, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort molto bello. Tutte le camere sono curate e pulitissime e si affacciano sul mare con una vista spettacolare. Il personale è estremamente gentile ed i servizi sulla spiaggia sono ottimi. Unica pecca è il wi fi che non funziona nonostante sia indicato come servizio disponibile, quindi bisogna attrezzarsi di schede locali per accedere a internet e telefonare.
Stayed 6 nights in Aug 2018

6/10 Okay

Fermin, España

Liked: Room comfort
Disliked: Cleanliness
Un Resort de quiero y no puedo
Las instalaciones del hotel son buenas y esta ubicado en un lugar extraordinario. Me queda la impresión de que es un hotel Resort de "Quiero y no puedo". Es muy caro para el servicio que dan, al estar en una isla las opciones de comer son muy limitadas su restaurante duplica literalmente los precios al resto de restaurantes de Kapas y si quieres ir a Kapas tienes que ir en la lancha del hotel que aunque esta a 5min es muy caro por lo que no merece ir a comer a Kapas. Lo primero que te dicen es que de 14:30 a 17:30 no hay luz en la isla, cortan el generador para ahorrar, que la piscina del hotel esta en un estado lamentable, que el ordenador del loving no se puede usar por la mañanas. Nosotros llegamos a la hora de comer, comimos, nos fuimos hacer Snorkel, luego a cenar y posteriormente a la cama, apagamos las luces nos metimos en al cama y la sorpresa fue a la mañana siguiente cuando con luz en la habitación destapo las sabanas y vemos como toda la parte baja de la cama estaba llena de marchas de sangre, nos habían colocado sabanas de alguien que se habría cortado en las piernas y había manchado al sabana, fui a la recepción a quejarnos y nos dijeron que lo sentían mucho, desayunamos fuimos a la playa, comimos y por la tarde aun seguían sin cambiar las sabanas, volví a la recepción y ya nos cambiaron las sabanas. Se equivocaron varias veces a la hora de traernos la comida y la traían picante cuando la pedíamos no picante. Es una pena que gestionen el Resort así.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top pour deux a 3 jours de repos max. aucune animations, piscine serait plutôt un point d’eau, petite plage , prevoir chassures aquatiques, trop rochers , peu de chaises longues. Sinon aquarium géant. Qualité des repas très moyen.
Stayed 3 nights in Aug 2018

6/10 Okay

RM, Paris

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Incredible location but disappointing hotel
The location is incredible. When staying in a water villa, you will be facing 2 white sand beaches. You just need to rent a kayak at the hotel, go on that beach and do some snorkeling there to see dozens of clowns fishes, small sharks and so on. Now talking about the hotel, it’s a but disappointing, it could be amazing but I’m not sure they know what “service” means and it seems there is no manager there. We wanted to rent a kayak after lunch but there was no staff so I just filled in the paper by myself and we took one. When returning it 2 hours later, the guy was half sleeping, and did not bother to come and help us. This is just an example of the kind of service you will get. The restaurant is great, though, and the staff is really nice. So I have mixed feelings about this place. The island is awesome but how they manage the hotel is a bit of a waste.
Stayed 3 nights in Jul 2018

10/10 Excellent

YUKIE

Liked: Property conditions & facilities, room comfort
一番気に入ったのは広いバルコニーです。とっても美しい景色を見ながらのんびりできます。前日に泊まったクアラトレンガヌのチャイナタウンにあるスーパーでビールを買って持ち込みました 海もきれいでビーチでのシュノーケリングもなかなか楽しめました。 食事はアラカルトにしましたが、特にチキンレンダンなどローカルフードがとてもおいしかったです。
Stayed 4 nights in Aug 2017

8/10 Good

WAI KIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
小さな島にホテルがひとつ
シュノーケルのツアーに参加しなくても、熱帯魚がすぐビーチのそばでみられます。産まれたばかりの亀を海にもどすイベントもあり最高でした。食事もリーゾナブルでとてもおいしかったです。
Stayed 3 nights in Jun 2017

6/10 Okay

クリス1979, 浦安

Liked: Cleanliness, staff & service, room comfort
手軽に行ける一島一リゾート
クアラトレンガヌの空港からタクシーで40分、固定料金でRM55。そこからボートで約10分。水は透き通っていて美しい。シュノーケルがよい。ビーチ自体は小さいので混んだら不快だろうと思った。この日はビーチで建物の工事をやっていて騒音で最悪。カヤックを借りて隣のカパス島のビーチまで15分くらい。カパス島のビーチは誰もいなくてプライベート感があった。部屋からのビューが海なのはよい。釣り型の椅子が心地よい。部屋も清潔でエアコンがきちんと効いた。WiFiがロビーだけしか使えなくて、すごく遅いのでいらつく。料理はまぁまぁ。サテがオススメ。