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Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Down duvet, in-room safe, desk, laptop workspace

Guest reviews

4.4/5 Excellent
1,401 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationKOMTAR2 min walk
Popular Location1st Avenue Mall3 min walk
Popular LocationPrangin Mall4 min walk
AirportPenang (PEN-Penang Intl.)25 min drive

Choose dates to view prices

  • Apartment, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 60 sq m
    • City view
    • Sleeps 3
    More detailsApartment, 1 King Bed
  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed
  • Family Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsFamily Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club)

    4.6/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed (Club)
  • Family Room, 1 King Bed (Club)

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsFamily Room, 1 King Bed (Club)
  • Deluxe Room, 2 Single Beds

    4.7/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 2 Single Beds
  • Deluxe Room, 2 Single Beds (Club)

    4.8/5 guest room rating

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room, 2 Single Beds (Club)

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

George Town

Located in Downtown George Town neighbourhood, JEN Penang Georgetown by Shangri-La is connected to a shopping centre. KOMTAR is a notable landmark, and travellers looking to shop may want to visit 1st Avenue Mall and Prangin Mall. Travelling with kids? Consider Entopia by Penang Butterfly Farm and Kidland Penang. Our guests appreciate the hotel's central location.

Visit our George Town travel guide
Map
Popular Location

What's nearby

  • KOMTAR - 2 min walk
  • 1st Avenue Mall - 3 min walk
  • Prangin Mall - 4 min walk
  • Penang Times Square - 6 min walk
  • Kapitan Keling Mosque - 13 min walk

Getting around

  • Penang Sentral - 29 min drive
  • Penang (PEN-Penang Intl.) - 25 min drive

Restaurants

  • Where to eat
  • Cafe Jen – Restaurant offering local and international cuisine. Serves breakfast, brunch, lunch, dinner and light fare daily. Kids' menu available.
  • Lobby Lounge – Café offering local and international cuisine. Serves light fare daily, happy hour available.

About this property

JEN Penang Georgetown by Shangri-La

4-star family-friendly hotel connected to a shopping centre in Downtown George Town
This hotel features a restaurant, an outdoor pool and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site. All 443 rooms offer free WiFi and free wired Internet, LED TVs with satellite channels, and comforts such as pillow menus and down comforters. Other amenities available to guests include 24-hour room service, free bottled water and in-room massages.
JEN Penang Georgetown by Shangri-La offers 443 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Protective shields in place at main contact areas

Safety measures

Individually wrapped food options available for breakfast, lunch, dinner and through room service
Hand sanitiser provided
Masks available
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free covered self parking
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM: MYR 35 for adults and MYR 20 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Free cots/infant beds
  • Linens
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in between 3:00 PM and 6:00 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

American ExpressJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MYR 35 for adults and MYR 20 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at JEN Penang Georgetown by Shangri-La and receive a full refund?
Yes, JEN Penang Georgetown by Shangri-La offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Penang Georgetown by Shangri-La cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JEN Penang Georgetown by Shangri-La?
As of 11 Jul,2020, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on 12 Jul,2020 start from SG$72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JEN Penang Georgetown by Shangri-La have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3:00 PM to 6:00 AM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 117 per vehicle applies.
Where is this property located?
This family-friendly George Town hotel is located in the shopping district, within a 5-minute walk of KOMTAR, 1st Avenue Mall and Prangin Mall.

Guest reviews

Overall score and ratings for JEN Penang Georgetown by Shangri-La

4.4
Excellent
5 - Excellent
705
4 - Good
589
3 - Okay
75
2 - Mediocre
24
1 - Poor
8
4.4
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.3
Property condition

3/5

  • Liked: Cleanliness, amenities, property conditions & facilities

The room was great, the receptionist was great but the breakfast was inconsistent and the staff from cafe wasn't pleasant.

Stayed 2 nights in Jun 2020

2/5

  • Liked: Staff & service
  • Disliked: Amenities, property conditions & facilities

Stayed 1 night in Jun 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent and very professional service. Clean room. Originally was given a room with a very poor view facing the roof of the shopping centre at low floors. The staff was kind to change our rooms to higher floors at level 14 which we could have a glimpse of the Georgetown coastal sea. Really grateful to the staff for that. Around the hotel are Penang famous food within walking distance (eg. Penang Street Hawker Chendol). If you have a business conference at The Tops, this is the nearest hotel that does not require you to cross the roads via the public bus terminal. However they closed direct access from the hotel to the attached shopping centre and The Tops. Hope that the hotel could reopen the door to directly access the 2nd floor linkway to The Tops which would make it more accessible and convenient for elderly.

Stayed 4 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience

Hotel is in great condition and staff is well trained and very pleasant

Stayed 2 nights in Mar 2020