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Hotel Royal Penang

Photo gallery for Hotel Royal Penang

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Apartment Suite | Minibar, in-room safe, desk, iron/ironing board

Overview of Hotel Royal Penang

Hotel Royal Penang

4.0 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
No. 3 Jalan Larut, George Town, Penang, 10050

Explore the area

  • Popular LocationGleneagles Penang Medical Centre14 min walk
  • Popular LocationGurney Drive14 min walk
  • Popular LocationKOMTAR17 min walk
  • AirportPenang (PEN-Penang Intl.)32 min drive

Room options

About this area

George Town

Located in Downtown George Town neighbourhood, Hotel Royal Penang is connected to a shopping centre. Raja Tun Uda Ferry Terminal and Swettenham Pier Cruise Terminal are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Penang Botanical Gardens and PKSA Penang Water Sports Centre. ESCAPE Adventureplay and Penang Bird Park are also worth visiting. Guests appreciate the hotel's central location.

What's nearby

  • Gleneagles Penang Medical Centre - 14 min walk
  • Gurney Drive - 14 min walk
  • Penang Times Square - 17 min walk
  • KOMTAR - 17 min walk
  • Kapitan Keling Mosque - 18 min walk

Getting around

  • Penang Sentral - 32 min drive
  • Penang (PEN-Penang Intl.) - 31 min drive

About this property

Hotel Royal Penang

4-star hotel located in Downtown George Town
Consider a stay at Hotel Royal Penang and take advantage of a round-trip airport shuttle, dry cleaning/laundry services and a bar. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at Grove Brasserie, the on-site restaurant. In addition to a fitness centre and a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and meeting rooms
  • Concierge services, tour/ticket information and a porter/bellboy
  • Guest reviews speak well of the dining options and central location
Room features
All 237 rooms boast comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with deep-soaking baths and baths or showers
  • TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: MYR 30-80 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Grove Brasserie

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • TV/satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:30 PM - 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 100.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between MYR 30 and MYR 80 per person (approximately)
  • Airport shuttle fee: MYR 100 per vehicle (one-way)
  • Rollaway bed fee: MYR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Penang Royal
Hotel Royal Penang
Penang Hotel Royal
Penang Royal
Penang Royal Hotel
Royal Hotel Penang
Royal Penang
Royal Penang Hotel
Hotel Royal Penang George Town
Hotel Royal
Royal Penang George Town
Hotel Royal Penang Hotel
Hotel Royal Penang George Town
Hotel Royal Penang Hotel George Town

Frequently asked questions

Does Hotel Royal Penang have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Royal Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Royal Penang?

Self-parking is free at this property.

What time is check-in at Hotel Royal Penang?

Check-in is from 2:30 PM - 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Royal Penang?

Checkout is at noon.

Does Hotel Royal Penang provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 100 per vehicle applies.

Where is Hotel Royal Penang located?

Located in Downtown George Town, this hotel is within a 10-minute walk of New World Park and Wawasan Open University Main Campus. Pasar Chowrasta and Gleneagles Penang Medical Centre are also within 15 minutes.

Can I cancel my reservation for free at Hotel Royal Penang and receive a full refund?

Yes, Hotel Royal Penang offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Royal Penang cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.4
Rating 5 - Excellent. 72 out of 609 reviews" "
" "5 - Excellent 12%
Rating 4 - Good. 246 out of 609 reviews" "
" "4 - Good 40%
Rating 3 - Okay. 186 out of 609 reviews" "
" "3 - Okay 31%
Rating 2 - Poor. 79 out of 609 reviews" "
" "2 - Poor 13%
Rating 1 - Terrible. 26 out of 609 reviews" "
" "1 - Terrible 4%

3.4/5

Cleanliness

3.5/5

Staff & service

3.2/5

Amenities

3.2/5

Property conditions & facilities

4/5 Good

Verified traveller
Great location
Stayed 1 night in Jul 2020

5/5 Excellent

Stephen
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good comfortable and friendly
An enjoyable stay. The reception staff are very helpful and I feel I must also make a positive mention of the housekeeping. the breakfast had a good spread and the hotel is handy for lots of eating places. The hotel evening buffet is very good value.
Stayed 4 nights in Dec 2019

4/5 Good

Seetha
Liked: Cleanliness, room comfort
Disliked: Staff & service
short overnight stay.
Lagila lounge was advertised with special drink promotion and we were looking forward to have a drnk and relax. At 1130pm it was apparently closed and there were no staff there. Place was dark and empty. No wonder the hotel cannot generate revenue! When it was the Sheraton, it was lively and it had atmosphere and vibrancy. The room was very comfortable and clean. Hotel is very calm and quiet.
Stayed 1 night in Dec 2019

4/5 Good

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable stay
Clean and comfortable room and bed, efficient check in, value for money.
Stayed 3 nights in Dec 2019

4/5 Good

Mohd
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/5 Good

Noor
Stayed 1 night in Dec 2019

5/5 Excellent

Ayu
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and relax
Great for relax
Stayed 1 night in Dec 2019

2/5 Poor

Shankar, Auckland
Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed believeIng this is a 4 star hotel, but this hotel will qualify for 2 stars Or less due to the toilet and bathroom conditions. We have booked 2 rooms but have to change rooms due to the cleanness of the bedsheets in both rooms. Although we were given connecting room in a different floors toilets and bathrooms in all rooms are very bad due to its age. The room we stayed for remaining 4 nights has cracked vanity top, water leaking on the floor through the cracks I believe management is well aware of the conditions of the rooms, and ignoring. I will not recommend this hotel to anyone unless the major renovation is done. I do have pictures and videos of the rooms. We wasted over 2,500 RM for 2 rooms. Keep the cool and to enjoy our 5 days holiday in Penang we decided to continue to stay here. Keep away from this hotel!!
Stayed 5 nights in Dec 2019

4/5 Good

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

2/5 Poor

Verified traveller
Travelled with family
Disliked: Cleanliness, amenities
Likes: The location was good as it was close to many eateries and tourist sites. The hotel's dinner buffet was very good but the lunch buffet was disappointing. The pool area was quite good. Reception & dining staff were pleasant. Dislikes: The whole hotel needs major refurbishing. Bathroom tiles were full of mold, bath tub chipped in many places. Only 1 hand towel was provided when we asked for 2, it was taken away the next day and not replaced. Cleaning staff need more training. Sink in bathroom badly situated therefore water leaked onto floor which made it slippery and dangerous. We asked for it to be fixed twice but was never resolved. The cleaning staff instead put a floor towel to cover up the puddles. Bed was hard and pillows harder. Towels were paper thin.
Stayed 6 nights in Oct 2019