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Reviews of Reunion Heritage House

3 out of 5
Reunion Heritage House
107, Lebuh Victoria, Georgetown, George Town

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 94 reviews" "
Rating 8 - Good. 44 out of 94 reviews" "
Rating 6 - Okay. 8 out of 94 reviews" "
Rating 4 - Poor. 2 out of 94 reviews" "
Rating 2 - Terrible. 2 out of 94 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mush Tafal Paiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value accommodation
I stayed at Reunion Heritage for 2 nights on my first visit to Penang. The rooms are well appointed, clean, and provide great value. The location is an easy walk to Chew Jetty, many street art
Stayed 2 nights in Mar 2020

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel in great location
Reunion Heritage House delivers a solid experience for those who want an affordable, clean and modern place to stay in the heart of historic George Town. The only problem was the very slow WiFi.
Stayed 2 nights in Feb 2020

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in convenient location
Overall a great hotel to stay at in Penang. It’s really well located and has spacious rooms that are clean and in good condition. However we had some issues with leaking water which meant that towels had to be spread across to floor around the bathroom which wasn’t so pleasant. Additionally, the walls are very thin and we sometimes felt like the guests next to our room stood in our room. That was mostly an issue during the night. We would stay here again though as the value was very good.
Stayed 3 nights in Dec 2019

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, but not big people friendly.
Staff were friendly and very helpful. Room was quaint and clean. Close to Clan Jetties and walkable to esplanade and komtar. Only one downfall, showers are extremely tight. I'm a larger girl and needed to shower with the shower door open. Apparently they couldn't accommodate us with a different room till the next day. We opted out since it was too much hassle to pack and move just for one more night.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Trung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Accommodation in the town
I couldn't find any point to complain them. They made me satisfied from the first moment I arrived until the last second I depatured. I will come back here in the next trip.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
We liked the location it was centralized in town. The walls were paper thin could here other guests easily. Not much for cable tv if you are english or american but overall the room was just fine. Good ice cream!!
Stayed 5 nights in Mar 2019

8/10 Good

Pui Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Place is value for money except that my daughter's face got bitten by mosquitoes for all the 3 nights we were there. Mosquito repellent doesn't seem to work!! Also, don't like it that the shower doesn't have a door, so half of the toilet is wet through...not good
Stayed 3 nights in Mar 2019

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and terribly hip and cozy
A cute, hip hotel ideally located in the heart of George Town close to everything but not right on Chulia Street or Love Lane. Rooms are extremely small but do a great job of pairing the old, original architecture with modern appliances and renovations, and the wifi worked well for the vast majority of our 4-night stay. The included breakfast is pretty poor so we skipped it after the first day and opted to get breakfast from hawker stalls instead. Sure, it's not the most cost-savvy thing to do to skip a free breakfast, but in this case we felt it was well worth it. Why come to Penang if you don't sample the local cuisine at every opportunity? Some of the floor boards are starting to rot/weaken and so we mentioned this to the hotel staff when we checked out, but otherwise our room was very clean and cozy. The free filtered water on the ground floor was appreciated. Overall a very good value for the cost.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in Georgetown!
Our duplex room was cute and charmingly furnished. There is no soundproofing, so noise from banging doors and loud passersby was an issue, but fortunately not a big one as this wasn't frequent because our room was quite deep inside the building. Please do not book this room if you have massive luggage or are averse to climbing steps, which are quite steep (both leading up to and within the room). The breakfast was extremely basic -- not an issue since why waste tummy space on hotel breakfast when Penang street food is so great? -- but the made-in-house ice cream sold at the lobby are awesome (flavours are strong and very natural, instead of masked by heaps of sugar). We spotted 2 bicycle on the premises, which the hotel was happy to let us use, but we eventually declined because no lock was provided. O the whole, this was a very nice stay, and we would recommend it to future visitors.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Good location , easy to find local food and nigh market, to shopping center within 15mins
Stayed 3 nights in Dec 2018

4/10 Poor

Suyu

Liked: Staff & service
Disliked: Property conditions & facilities
Do not ever take room 116. The window faces the street and from 4 to 8 am every day there is a thriving newspaper distribution taking place next door with motorbikes coming by, picking up their allotment and going off every 15 minutes or so. Take this room only if you sleep like the dead.
Stayed 2 nights in Nov 2018

8/10 Good

Telly

It is a lovely house.
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good strategic place for tourists. Hotel room is clean👍
Stayed 3 nights in Oct 2018

10/10 Excellent

Li Chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place!!!
Overall, stay was excellent. The rooms are beautifully done. The towels & bedlinen are very clean. Check-in was a breeze. Staff at reception were very helpful & always provide services with a smile, especially Maizam. Location of hotel is great, with places of interest within minutes walk. Will definitely stay there again.
Stayed 3 nights in Oct 2018

10/10 Excellent

JeatYoong, Ipoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to anywhere
There have a cafe inside the hotel and bar beside the hotel. Hotel is in the center so it is very convenient to go anywhere. Nice staff.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a quieter location but still close enough to sights and transport. Staff very friendly
Stayed 2 nights in Sep 2018

10/10 Excellent

Camille, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the design. A beautiful boutique hotel in a rough area.
Stayed 1 night in Aug 2018
Response from Manager on 12 Sept,2018
Dear Camille, Thank you so much for your feedback. We are delighted to have you with us, we hope to be able to serve you again soon. Thank You. Warmest Regards, Family of Reunion Residence

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel that is close to heritage sites
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is amazing- remodel from a old house. Staffs are super nice and helpful- give us a map and pointed out all interesting POI, very approachable and reception 24hrs. There is no elevators, if living on higher levels might not be too convenient for elderly and people with disabilities. But they do have ground level rooms and staff will help you will luggage. Breakfast is amazing and restaurant seating is beautiful.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
To many pillows
My bedroom was quite small and my bed had 6 pillows. I was not able to move
Stayed 5 nights in May 2018

10/10 Excellent

Li Shih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

kong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
very nice place，friendly staff, quite place, must try the dessert.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instagrammable hotel
Very nicely decorated. Good location. But tricky if walking back at night as the neighbouring streets can be dimly lit. Also, strange that Grab drivers always seemed to stop at the back door. Great breakfast!
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good
- Good Service - Friendly Staff - For cleanliness, still need imporvement - Breakfast variety too little
Stayed 2 nights in Mar 2018

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Georgetown
The two check in staff were excellent and went out of there way to makes us feel welcome. The gave good advice to where to go on our thee night stay with them. The breakfast was simple and perhaps a little more variety however they must cater for the majority but as European is was a little simple.
Stayed 3 nights in Feb 2018

10/10 Excellent

Anne86, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their Moto is "Our Second Home"
The hotel's ethos is that their guests should feel that they are in a home away from home. When your taxi brings you up to the hotel your heart sinks a bit as to "OMG, what have I booked" but just as you step through the door of the hotel bliss descends. The reception and coffee shop are at the front as have been designed really really well. The whole air of the place is boutique style and has been very sympathetically renovated. With the history lesson on the walls The location of hotel is superb with everything in George Town within a short walking distance. We were able to walk to all the street art from the hotel They have a masseuse that works with the hotel and we really enjoyed the Thai massage by Oi Breakfast was really good and just the right quality Very pleasant stay
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2017

10/10 Excellent

Yan Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
We had a premium duplex room for 2 nights. No lifts and the stairs to level 2 is very steep so you have to be careful. Room is big as expected and bed and pillows are comfortable. Sink is a little too high but rainfall shower is good. The room is not soundproof so you can hear neighbours walking and talking when they come back late - a little annoying if you are trying to catch some sleep. A little dusty in the room but the room has a unique design. There is a simple free breakfast where you have some finger food and you can cook your own soft-boiled eggs using their interesting device. Walking distance to the jetty and good food in Penang.
Stayed 2 nights in Dec 2017

8/10 Good

takashima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Monica, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with Friendly Staffs
The hotel was nice and comfortable. Location was good as well. However there was a strong pungent smell in the toilet, couldnt bear with the smell by the second day and the staff immediately resolved the matter by offering us a new room which was good. Thank you!
Stayed 4 nights in Dec 2017

8/10 Good

marcel, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming here again
Other than the problem connecting with wifi and less TV channels, overall, it’s a very nice and cosy place to stay. Will definitely stay here again next time.
Stayed 1 night in Dec 2017

10/10 Excellent

Sze, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel at Victoria street
*Check in was quick and fast , *Room was neat and clean *TV Channels were limited but clear *Staffs were friendly and helpful *Breakfast was great too even though choices were limited
Stayed 1 night in Nov 2017

10/10 Excellent

Jeyasekara, Petaling Jaya, Selangor, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Rustic Boutique Hotel
A lovely hotel with very pleasant staff. The room is creatively decorated and makes us feel very at home. The only concern we had was the safety of our one year old son. I will strongly recommend anybody to stay here if they want a unique experience. Thank you for a memorable experience.
Stayed 1 night in Nov 2017

8/10 Good

Yee Song

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend hotel to stay in penang
Overeall good experience staying in this hotel. Sam is very friendly and sharing with us a lot of ideas during opening this hotel. And also help us to get clinic info as my wife is sick that day. Things to improve, if all staffs can greet or smile to us when seeing guest pass by it will be great. Next, the plate is not clean for breakfast.
Stayed 2 nights in Nov 2017

8/10 Good

Mansour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff, great hotel
awesome hotel
Stayed 3 nights in Aug 2017

8/10 Good

G, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location. Private yet cosy vibe.
Location of the hotel is excellent. It's close to the malls, food streets and places of interest so it's very walkable to most areas that we want to go. I like that the hotel is private and away from the hustle and bustle of the main busy streets in Georgetown but it also has a modern and cosy vibe that's very inviting. Staff are generally friendly though we don't really interact a lot. Breakfast spread is limited but food is tasty. The nasi lemak is a must-have! Overall, it has been a very pleasant stay and I will not hesitate to recommend this place to others who are travelling to Penang.
Stayed 4 nights in Jul 2017

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

2/10 Terrible

ethans, Marlow

Disliked: Property conditions & facilities, room comfort
Tiny airless rooms
We booked a family room for 3 people and were givin a tiny double room with a double bed. When we complained they took out the bedside tables and put a mattress on the floor for him. We could then barely open the door to get in and out. Really poor breakfast in the morning so cut short our stay and moved to a better hotel.
Stayed 3 nights in Jul 2017

8/10 Good

Courtney, Canada

Liked: Staff & service
nice spot, but damp
This is a trendy, cozy spot with nice decor. the bed was really comfortable and the room had a nice set up. Unfortunately our room was quite damp, which was kind of uncomfortable, and I think this may be a problem across many heritage houses in Georgetown. The staff were nice and you could tell they tried hard to make it a good stay. I included a note in my reservation about it being our anniversary and they were kind enough to surprise us with a note and balloons in the room upon our arrival. Really sweet.
Stayed 3 nights in Jul 2017

10/10 Excellent

Paul Amintan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Jul 2017

8/10 Good

Prosun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Small Hotel in The Heart of Georgetown
It's a small hotel which is a completely renovated facility refurbished in 2014. The hotel was originally constructed as a shop house for warehousing purpose by South Chinese artisans around 1840 - 1900. The small entrance will make it difficult to belive that it is a hotel but, its fine inside. The rooms are though comfortable are a bit too small and does have any natural light coming in due non-functional windows at the ground floor which makes the rooms a bit stuffy. Also, the hotel do not have lunch and dinner facility or basically functional kitchen which makes dining a permanent problem.
Stayed 3 nights in Jun 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel near Penang Street Arts
Small but a comfy hotel (don't judge a hotel by its cover - read: look like a small coffee shop). Walking distance to Penang Street Arts and the Jettys. Very nice interior (especially the bathroom, I love the tiles), yummy breakfast wonton and nasi lemak. For a consideration, I think the wall is quite thin, we can hear noises from outside and people from outside also can hear us talking from inside the room (I stayed at a duplex room). But since I am the type of person who sleeps easily, I am ok with that :). Overall, I will recommend this hotel and surely will come back one day.

6/10 Okay

Adrian

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Ok but let down by details
The hotel is in a pair of back to back renovated shop houses. It's walking distance to some.tourist locations, but the street itself has little else for tourists and is extremely quiet at night, about 15-30 minutes walk from tourist areas. The stairs are claimed to be "original" (they are not, they are clearly new, but fitted in locations that contained stairs) and are perilously steep with very shallow steps. There is no lift so you must carry luggage up and down - quite dangerous. The front desk was often un staffed resulting in waiting to collect or dop the key and no answer to a call to the front desk. Staff were young but pleasant and friendly. Room was very pleasant design, but bathroom tiling and shower weren't that clean and there were hairs on the bathroom floor and thick dust on some shelves under the hand basin. An ok stay and ok value but not as good as the hotel thinks it is.

8/10 Good

kong leong

Liked: Staff & service, room comfort
Good Stay!
The room wall too thin that can hear people walking around. Overall good stay but no Wifi at room.

8/10 Good

Premila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
was comfortable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Room was very well maintained.
Overall very good. Rooms interior were well designed and decorated to give a appealing look. Very comfortable bed and pillows. Staff was very helpful.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, great small hotel
Good breakfast, although the same every day. Great coffee shop on site (try the gula melaca), and cozy rooms. Thin walls though