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Reviews of Sweet Cili

2.5 out of 5
Sweet Cili
No.6 Gat Lebuh Melayu, Georgetown, George Town, Penang

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 56 reviews" "
Rating 8 - Good. 23 out of 56 reviews" "
Rating 6 - Okay. 10 out of 56 reviews" "
Rating 4 - Poor. 2 out of 56 reviews" "
Rating 2 - Terrible. 1 out of 56 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Amanda

Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is slightly out from town but still within walking distance.
Stayed 1 night in Jul 2020

10/10 Excellent

Fatin, KL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience during my stay here. Room was exactly same as the picture. Warm and cozy style. I love it!
Stayed 1 night in Jul 2020

10/10 Excellent

Noor Syafiqah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing interior with affordable price... Good stay.. Comfortable mattress and pillow..
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good location but too noisy at night.
Basically good location and within a walking distance to places of attraction. No parking and very noisy at night.
Stayed 2 nights in Jun 2020

8/10 Good

Herries

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful hotel in a great location. Staff friendly and welcoming. Lovely feel to it and well decorated. However we paid for breakfast to be included - but on arrival we found there was no breakfast. Instead we were given lunch vouchers of small value to use somewhere else, which wasn't useful to us. This is the only thing I didn't like about the hotel.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Customer service staff was pleasant and kind when serving. Room wise, since it’s near the road, it gets very noisy when cars or motorbikes drive past and may disrupt sleep if you’re a light sleeper. Other than that, just a simple room to sleep in. Can’t watch the TV. Shower facilities, water flows smoothly and strong pressure.
Stayed 3 nights in Jan 2020

8/10 Good

Shalini

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect location
Perfect location. Character accommodation. Slightly soulless as one gets the key from the restaurant opposite and no contact thereafter. Also one of our rooms was street level and bordered the street so very noisy. The upstairs room had character and was quiet. Value for money
Stayed 2 nights in Dec 2019

10/10 Excellent

MH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable bed, cold air-cond, powerful rain-shower. overall 5-star facilities without the grand look.
Stayed 1 night in Dec 2019

10/10 Excellent

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location, little limitted space, but nice and old school. Clean, but need to take shoes off at the entrance. Nice and helpful staff, but they run between several locations and were barely available at the reception.
Stayed 3 nights in Jul 2019
Response from Julie on 14 Aug,2019
Dear guest, thank you for taking your time to write us a review. We’ll continue to do best to serve you better. Hope to see you again soon

8/10 Good

RenaDS, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a pleasant stay and accessibility is good. Loft room is big, very spacious and clean. A few comments - no matter how small and gentle steps, noise can be still heard on movement. Lighting to be improved, it’s rather dim and tough to put on make up... Possible to have someone remains at the reception counter till later in the night? Ran out of toilet rolls and couldn’t get replacement. Will be good to have a mini fridge inside the room. It will be perfect if the above points are address. Anyway will consider coming back to Sweet Cili for my next Penang trip. Thank you!
Stayed 2 nights in Aug 2019
Response from Julie on 14 Aug,2019
Dear Rena, Thank you for taking your time to write us a review. We will do our best to improve further to make your stay comfortable. Thank you and really looking forward to see you again in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet and relaxing stay. The place is safe and clean. Not too far from sights, walkable distance
Stayed 3 nights in May 2019
Response from Julie on 5 Jun,2019
Dear guest, thank you for your review. We hope to see you again in future.

8/10 Good

Jc, Sg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice change to conventional hotels. Good for a few nights stay.
Stayed 2 nights in Apr 2019
Response from Front Office on 19 Apr,2019
Thank you for your review. We are looking forward to welcome you again in future.

10/10 Excellent

Boon Yau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from front office on 10 Jan,2019
Thank you for your 5 stars rating. Hope to see you again in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great place!
Stayed 1 night in Oct 2018
Response from Front Office on 29 Oct,2018
Thank you for your feedback and hope to see you again in future.

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Heart of Hokkien Foodie Paradise
Just a short walk away from the Chew Jetty, CF Market, Little India and the hipster neighborhoods around the street murals and coffeeshops that inevitably come when a city is discovered by backpackers. You know people who fly all the way to Penang but want to eat acai bowls and avocado toast over roti canai for breakfast. If you're not like these heathens then I'd say you are in luck. The Sweet Cili Hotel is surrounded by amazing food spots in every direction for 15 mins of walking or a $2 Grab taxi. The hotel itself is very charming in its look and feel. My wife was constantly taking photos for home decoration ideas after we got home. The TV is mostly Malay TV channels but there's a HDMI cable if you are packing an iPad and invested in the HDMI connector so you can watch Netflix anywhere. The only tricky part is in scheduling an early checkout but this might have been a one time challenge for us.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

J, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rustic deco
Very nice rustic deco of this hotel. Family love the deco and the old rustic look. Only thing are the sound insulation is really lacking thus light sleeper might not appreciate it. Location is great.
Stayed 1 night in Sep 2018
Response from Front Office on 5 Sept,2018
Dear J, Thanks for your positive review. We appreciate your feedback and will do our best to improve our service quality.Thank you and hope to see you again in future.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great location, beautifully restored and presented property, very comfortable.
Stayed 3 nights in Aug 2018
Response from Julie on 13 Aug,2018
Dear Mr Simon, Thank you for your positive feedback and we hope to see you again in future, whether it's in Spices Hotel or Sweet Cili Hotel. Thanks again ;)) ;

10/10 Excellent

Charmaine, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why this place?
Right in the heart of the walking trails. Easy to navigate, locate food and street art. No fuss to check in or out. Just noisy due to early morning traffic.
Stayed 3 nights in Jul 2018
Response from Julie on 31 Jul,2018
Dear Charmaine, Thank you for the positive review. Hope to see you again in future. Best Regards, Spices Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very accommodating, let me check in at 1 am and leave my bags in their care on the last day until I left for the airport. They upgraded me to a double ensuite room, unfortunately with no window to the outside but then I didn't want to spend much time there. Shared guest kitchen and fridge but a kettle in the room (seems standard in Malaysia).
Stayed 3 nights in Jul 2018
Response from Julie on 11 Jul,2018
Dear guest, Thank you for taking your time to write us a review. Best Regards, Spices Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I love the deco of this hotel its makes me feel like home. Located at the heart of georgetown. Very friendly staffs
Stayed 2 nights in Apr 2018
Response from Julie on 10 May,2018
Dear Guest, Thank you for writing us a review and we appreciate that a lot. Hope to see you again in future.

10/10 Excellent

Bancha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation
Good concept accommodation..clean...and conveniently located in the heart of tourist area. Highly recommended for budget traveller. Value for money
Stayed 1 night in Jun 2017

6/10 Okay

p, hong kong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Interesting small hotel in heritage area
Expedia, please check phone no. of hotel. It's different from the one on their website.

10/10 Excellent

Kohnwilai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall feel like home.
Super comfy bed and pillow, very interesting interior design, excellent service overall made me feel like home. 'Pua' is very nice and helpful.
Dear guest, Thank you for taking your time to write us a review. Being a small and with limited rooms boutique hotel, your review means so much to us and hope to see you again in future. Thank you. Best Regards, Julie Cheng

4/10 Poor

steve, sabah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Isolated shop
Staff work office hours Surrounding dark at night dont have walking distance eating place at night

10/10 Excellent

jenny, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a gem in Georgetown !
I loved this place, it was quiet, very clean, great decor, good location and I'd return for sure and I highly recommend it. Thank you for a great stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Hotel is very nice, location is good, service friendly, very nice style of the hotel. One incontinence is that the breakfast is served in different hotel, located about 10 min walk from the hotel.

6/10 Okay

Hui

Liked: Cleanliness, staff & service
Light sleepers must avoid it
Had a lofty family room with 3 others for two nights. The room was smaller than the photos. 4 ppl shared one key is a bit ridiculous. Does the owner expected 4 adults stick together night and day? Pls change this inconvenient rule. The staffs were nice and the rooms are clean. Breakfast was nice as well. The biggest problem was the property is facing the street so it's really really noisy. Ppl in the neighbourhood enjoy karaoke and motorcycles drove through the night. I had earplugs on but still got waken up. Friends who didn't have earplugs almost stayed up the whole night. We found out later you can ask the hotel for earplugs, which was considerate. It was pouring on the very last night we stayed. The wall was leaking. My friend whose bed was closed to the window got water all over her face and woke up at 4am. It's a bit too much to anyone. Btw, the room was for 4 ppl but there were only 3 chairs and tiny side beds. The toilet only had 2 hooks. the hotel suggested us to reuse the towels but we found nowhere we can hang towels. Generally the design was not practical in many way.

8/10 Good

Jen, Melbourne

Liked: Staff & service, room comfort
Great location for exploring Georgetown, clean and nicely designed room with friendly staff.

8/10 Good

Kenneth, Ft.Wayne,IN

Liked: Cleanliness, staff & service, property conditions & facilities
great little getaway hotel
I had a single room with window. It has its own attached bathroom. The first night the room air conditioner did not function. The ceiling fan relived the discomfort. In the morning when I reported the problem, it was immediately rectified. The management offered me an upgrade to a larger room. I decided to stay in the same room. I had a comfortable night. The supervisor of the sweet cili offered lots of information and things to do. I would definitely rebook at this location.

6/10 Okay

Penny, Singapore

Disliked: Cleanliness
Nice room
i would say that the room deco is very nice and warm ambience especially the loft room we were staying in. Julie has been very prompt in answering in questions after I booked the room. However during our stay, many hiccups happen. First of all it's the kettle issue, there isn't any kettle in every room for us to boil water. I have 3 children with me who needs to drink milk and to make things worse, their 1 and only kettle was spolit in the morning before we reached. I was rather disappointed as the issue was not looked into on the day itself. I was told by one of the staff that towels are changed everyday, on my 3rd day of stay, when we came back in the evening, only the beds are made, the toilet, the rubbish bin and the towels where we left them are exactly at the same position before we left the room in the morning. This is once again disappointing as I have to get the towels myself. The kettle issue was only solved on the 3rd day evening of my stay. I hope this hotel can improve in many ways and I will go back when I read more positive feedbacks.

10/10 Excellent

Bhavini, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home with all basic amenities
Home away from home as they state. It's a 8 room hotel and you feel like ur at home.. just the same feeling. It's at the heart of Georgetown.. Fred from the sales and marketing personnel is very friendly and advised us the places to visit and vegan options

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small friendly hotel in good location
Nice little hotel with a personal touch. Small rooms, small breakfast area and little communal space. Friendly staff Not very exciting breakfast.

8/10 Good

Sharon Hsu Hsia, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but can be noisy
a lovely hotel. Only problem I had was with the noise level - just next to a side street but quite a bit of traffic with noisy motorbikes and vans going by at all times. i had the loft room. I believe the double rooms are quite a bit quieter

8/10 Good

KAI CHIEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
Zimmer im UG links: Stil schön; Location gut; Feuchte Wände, schwarzer Schimmel, modriger Geruch; Personal spricht kaum englisch und hat uns zum Check out fast 1 Stunde vor der Tür warten lassen
Stayed 2 nights in Nov 2019
Response from Front Desk on 18 Nov,2019
Dear guest, we apologise for your stay experience and will take note of the issue mentioned next time. Thank you.

10/10 Excellent

三

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境舒適整潔。
Stayed 6 nights in Jun 2019

8/10 Good

Dirk, Hoek van Holland, NL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goede locatie, direct aan rand van het oude centrum.
Stayed 4 nights in Nov 2018
Response from Julie on 10 Dec,2018
Dear guest, Thank you for your feedback. We hope to see you again in future.

10/10 Excellent

Shu ping, taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Front Office on 17 Aug,2018
Dear Shu Ping, Thank you for your review. Hope to see you again in future.

8/10 Good

Tzu Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice &clean hotel, value for money
Overall is good. Room is very clean with comfy bed. Worth your money. Not so far from Penang's tourist attractions.
Stayed 2 nights in Sep 2017
Response from Julie Cheng on 9 Nov,2017
Dear guest, Thank you for taking your time to write us a review. We appreciate that a lot and will do our best to make your stay comfortable. Thank you and please come back again.

8/10 Good

yuki, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
可愛い部屋
ドアを開けてすぐブランコがあり、毎日これに揺られながら友達の迎えを待ったのが良い思い出です。チェックインは予定より早めでしたが受け付けてくれて、空いている２部屋から選ばせてもらいました。冷房の効きは良く、水圧も申し分なかったです。チェックアウトは早朝になることを伝えると、前日にデポジットの返金をしてくれました。
Stayed 3 nights in Jun 2017
Response from Julie Cheng on 22 Aug,2017
Dear Yuki, Thank you for taking your time to write us a review. We appreciate that a lot and hope to see you again in future. Thank you.

8/10 Good

k. sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was goooood.
still downtown and quiet, close to the jetty -perfect location.very clean. well designed ,lovely ,cozy. everything was perfect but wifi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
More welcoming staff would be great. A customer should be more important then Facebook. That was a little downside from the otherwise perfect place. The electric panel in room Serrano is very loud. Might need to look into that.
Response from Front Office Manager on 21 Feb,2017
Dear guest, Thank you for taking your time to write us a review. We apologise that our staff didn't pay attention to you during your stay. We'll work harder to improve ourselves further. Thank you.

8/10 Good

mami, 日本

Liked: Cleanliness, property conditions & facilities, room comfort
センスが良くてメチャメチャお洒落なホテルです。
可愛くてお洒落なホテル。インテリアもバスルームもホテル自体も凄く素敵✨　立地も良くてホテルだけでも充分楽しめます！また訪れたいです。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Antoine, Lausanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Je sais pas...
La chambre était si étouffante que nous avons changé d'hôtel et sommes allés au Spices qui appartient aux mêmes personnes. Surtout ne pas prendre les chambres standard qui donnent sur le trottoir. Vaut mieux choisir les plus grandes. Sinon le personnel sont top affables.