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Reviews of Urban H Hotel

3 out of 5
Urban H Hotel
170G-01 Livingston Tower, Argyll Road, George Town, Penang

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 121 reviews" "
Rating 8 - Good. 50 out of 121 reviews" "
Rating 6 - Okay. 10 out of 121 reviews" "
Rating 4 - Poor. 1 out of 121 reviews" "
Rating 2 - Terrible. 2 out of 121 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Francis

Stayed 4 nights in Jan 2024

10/10 Excellent

Joy, Singapore

Liked: Cleanliness, staff & service
Room spacious👍 Room Cleanliness 👍 Staff Nice and Courtesy👍
Stayed 4 nights in Sep 2023

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment is as pictured. Good stay, the spacious 3 bedrooms were comfortable for 6. Concierge was friendly, and apartment was easy to grab food. security guard was stationed at lobby throughout the night
Stayed 2 nights in Apr 2023

10/10 Excellent

LEE WEI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean and value for money.
Stayed 1 night in Mar 2023

8/10 Good

Desmond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Feb 2023

8/10 Good

Foo Wai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place good servis
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and service
Stayed 2 nights in Jan 2020

8/10 Good

Gaby, Singapore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very helpful, room at clean and tidy, but no slippers to walk around and water at shower areas get flooded coz no divider to prevent water getting into toilet sink area and toilet bowl. Escalators doesn’t work, should revamp and take away
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very specious for 3 adilts, would be better if there were slipper provided.
Stayed 4 nights in Dec 2019
Response from Urban H Hotel on 28 Dec,2019
Dear Sir/Madam, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located, convenient, near to many eateries. Property is clean, rooms are big with sitting area and table as well as small kitchenette.
Stayed 3 nights in Dec 2019
Response from Urban H Hotel on 16 Dec,2019
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Cheong

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Urban H Hotel on 16 Dec,2019
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Urban H Hotel on 16 Dec,2019
Thank you for feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and comfortable.
Stayed 1 night in Dec 2019
Response from Urban H Hotel on 9 Dec,2019
Dear Sir/Madam, Thank you for staying with us. We appreciate your feedback.

8/10 Good

Visagan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience at Urban H stay.
We enjoyed the stay over the weekend, despite school holidays the hotel wasnt over occupied which was to our relief. Friendly and helpfull staffs and convenient free parking. Would recommend to our friends. Just that I find the sound proofing between neighbouring rooms was quite bad. Could hear bathroom door squeeks and doors slamming loud in the middle of night like it came from our room.
Stayed 2 nights in Nov 2019
Response from Urban H Hotel on 4 Dec,2019
Dear Visagan, Thank you for staying with us. We appreciate your feedback and noted on your mentioned issue. Looking forward to welcoming you back to stay in Urban H Hotel. Best Regards, Urban H Hotel

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from Urban H Hotel on 28 Nov,2019
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Loh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Quite good overall
Stayed 1 night in Nov 2019
Response from Urban H Hotel on 25 Nov,2019
Dear Loh, Thank you for staying with us. We appreciate your feedback. Best Regards, Urban H Hotel

10/10 Excellent

Siti, Kuala lumpur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great - very close to roti canai transfer road (5 mins walk) & Teo chew cendol (10 mins walk). We had the 2 bedroom suite that fits for 5 ppl. Spacious - 1 bedroom has 1 queen and single bed. Another bedroom has 1 double bed. Each room comes with wall mounted tv. Living room has a sofa for 3 ppl, dining table and a mini kitchen (mini fridge, cabinet, kettle & sink). Free parking is available inside the Livingston tower (this hotel is inside the tower). Staff are helpful and friendly. I would definitely stay here again if I visit Penang the next time.
Stayed 1 night in Nov 2019
Response from Urban H Hotel on 18 Nov,2019
Dear Siti, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Urban H Hotel on 19 Nov,2019
Thank you for staying with us. Best Regards, Urban H Hotel

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Urban H Hotel on 19 Nov,2019
Thank you for staying with us, Best Regards, Urban H Hotel

10/10 Excellent

Dinda, Cheras

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The multi storey carpark is convenient with ample parking spaces. The hotel is clean, staffs are friendly. Checkout time is also flexible. The only unpleasant thing is that I have to wait for quite sometime before my room is ready.
Stayed 2 nights in Oct 2019
Response from Urban H Hotel on 15 Nov,2019
Thank you for staying with us. We appreciate your feedback. Looking forward to welcoming you back to stay in Urban H Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Urban H Hotel on 19 Nov,2019
Thank you for staying with us. Best Regards, Urban H Hotel

8/10 Good

Nick, Toronto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is new. Overall it is clean and we'll maintained. Staff are friendly and helpful. Restaurant at the ground level. Free parking. Plenty of eateries nearby. Room is clean. Bed is comfortable. Beddings are new. Good value. I would come back. Recommend.
Stayed 5 nights in Oct 2019
Response from Urban H Hotel on 15 Nov,2019
Thank you for staying with us. We appreciate your feedback. Looking forward to welcoming you back to stay in Urban H Hotel.

10/10 Excellent

Ekhmal reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Urban H Hotel on 19 Nov,2019
Thank you for staying with us. Best Regards, Urban H Hotel

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
ok.. not bad..
Stayed 1 night in Oct 2019
Response from Urban H Hotel on 19 Nov,2019
Thank you for staying with us. Best Regards, Urban H hotel

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Unable to sleep the whole night due to construction at throughout the night
Stayed 2 nights in Oct 2019
Response from Urban H Hotel on 19 Nov,2019
Thank for staying with us. Construction works being conducted by Tenaga Nasional Berhad which beyond the hotel control. Sorry the inconvenience caused. Best Regards, Urban H Hotel

8/10 Good

Tourist

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location
Stayed 2 nights in Oct 2019
Response from Urban H Hotel on 19 Nov,2019
Thank for for staying with us. Best Regards, Urban H Hotel

8/10 Good

wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its a good location in town area. the most i like is the gym room there , 24 hours .. you can do your workout anytime ...
Stayed 2 nights in Sep 2019
Response from Urban H Hotel on 19 Nov,2019
Thank you for staying us. We appreciate your feedback. Best Regards, Urban H Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We booked 2 rooms. Happy with overall cleanliness & comfort level. Only concern is the shower is not hot. After maintenance looked into it., the maximum was only slightly warmer than room temperature. Hope to see improvement because we will be back. Thanks in advance to the hotel management for your effort in doing your best.
Stayed 3 nights in Sep 2019
Response from Urban H Hotel on 19 Nov,2019
Thank for staying with us. We will look into the hot water issue. We appreciate your feedback. Best Regards, Urban H Hotel

10/10 Excellent

Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very convenient to travel ard. We were given level 1 I thought it will be noisy but luckily is not. Only thing is The lift is very slow n escalator is not wking.
Stayed 3 nights in Sep 2019

8/10 Good

Joella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, good price
Modern hotel close to Chiula street. We opted for the superior room (cheapest) but these rooms face lifts/escalators so was a little noisy. Bathroom had a funny smell from drains, enquired if reception would chance room but as we’d booked superior room he couldn’t change us. Over good stay for price.
Stayed 3 nights in Aug 2019

8/10 Good

Dennistzw, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very quite pleasant and the staff were very friendly
Stayed 3 nights in Aug 2019

6/10 Okay

John, Kuala Lumpur

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We stayed for two nights and it was a memorable stay because many issues happened together in the first night. Started with a washing basin that could not drain out water, air condition that couldn’t cool down the room even after one hour. These get sorted out by maintenance person. According to him, the wash basin was stuck by long hairs and plastic article. The aircond filter was long due for cleaning. After settling all these problems we thought we finally can rest and call it a day.... but loud sound came in through our window at 11.30pm, right in front of our window, some workers were drilling the road, cutting metals, mixing tar and sand stone... loud lorry engine sound all night long until 7am the next morning. For all these, the cool receptionist said it’s beyond their control. No apology for the maintenance issue and the road work. Couldn’t change room too because the hotel was fully booked, a very standard answer i assume. Apart from that, it’s a decent clean place with parking. I hope the management will attend to the issue that I mentioned above to have the comfort of your guests as main priority. Thank you
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Close to my office
Stayed 2 nights in Jul 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and comfortable!
Lovely place and staff was very friendly!
Stayed 2 nights in Jul 2019

10/10 Excellent

Hun Nee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and spacious room
clean room and spacious. reasonably priced and friendly staff
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower leaked badly needing towels to mop up excess water. Hoped a bar would be available.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very new, so there is no obvious signs of wear and tear. Location is superb. Walking distance to a whole lot of eating places and massage shops. Beds are firm and comfy. Water pressure in shower is solid and was wonderful to have a warm one after a long day of walking around. All the staffs are friendly and more than willing to help when asked. Hotel shares building with offices, not a big deal. Cafe downstairs for a quick fix and a makan place just across the street that opens from 6pm to 2am everyday, you will never go hungry!
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not Impressed
Fair place to stay but not impressed. Clean but many things missing and need to ask service desk. eg towels, no hot water, poor wifi. Service desk not helpful nor polite. Need to walk about 15 min to main attractions but there are nearby food areas. A bit noisy in the night.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with clean and comfortable room. Downside is that the Front Desk does not operate 24/7.
Stayed 4 nights in Jun 2019

10/10 Excellent

Jamie, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean and modern hotel in the middle of Penang. Everything was just s stones throw away. The room itself was clean and comfortable, they had a gym and a restaurant downstair. All in all made for a good and relaxing stay.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Cheong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, New & Comfortable Hotel. Good location .
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019