Macdonald Hotels, Guildford hotels

" We cant thank your trainee staff enough for such a friendly caring reception after our flight from Miami. Dabira and Jamie were most courteous and kindly allowed early admitance to our room. This made our stay sublime as were exhausted. They selected a superb spacious room with views a large bathroom with separate bath and fantastic shower. A luxurious treat after a rather small cruise cabin! The huge bed and pillows were a dream. Ice machines are avaliable and a fridge large enough to chill my prosecco and chill food to take back to Gozo. We didnt use the gymn or laundry service this time. When we stayed for Miami departure we got lost. Not this time. It gave us time to do a recce of the Elizabeth lines for T4 early the next morning. Thank you for a comfortable luxurious stay."

"Clean room and efficient staff"

"Very convenient for Heathrow "

"Everything was so handy…excellent."

"The staff were excellent and very efficient the food was delicious the room was very comfortable "

"Very old hotel, in bad shape overall, no elevator and a million stairs!"

"Nice hotel but the room was a little tired with signs of wear and damage. The heating wasn't working and I had to advise reception who left a portable heater in the room. It's surprising how often this happens in other hotels, not just here, and suggests a lack of maintenance."

"Room was very clean and the bed was the comfiest I have ever slept in!! The spa was very small"

"Clean, comfortable room; friendly, helpful staff; and super easy access from the terminal via covered walkway (about a five-minute walk). If your luggage isn't too cumbersome, and if you’re good with walking, then it's really convenient for any Heathrow terminal since train transfers between terminals are free. We'd absolutely stay again."