Hackthorpe Hotels from S$121

"Awful start to our stay. Firstly, the second carpark has zero signage, majority were reserved by other companies, and has a really tight entrance, no instructions on website inc FAQs, and very limited on email confirmation. Stressful start became more so when getting to the hotel. The person checking us in couldn't care less that we were there. Insisted that we decide what time we want breakfast, faqs on site say nothing about having to know in advance when you might be up and hungry, and the letter we received after checking in said they only need to know by 10pm, yet we were told she needed to know immediately, and rushed us along as though she had a qeueu behind with no one waiting. Just felt really unwelcome. Getting to the room meant dragging case up 7/8 steps, they had a lift but you had to go up or down stairs to get to it. Got to the room, there were wine stains and crumbs on tables, what we were hoping was just spilt sugar on a bedside table and stains on the lampshades above the beds. Nice relaxing bath after a stressful start? Nope, no bath plug. Beds were comfy enough, if not smaller than we are used to in a hotel, and pillows felt a bit flat. Asked to speak to manager about all of the above the next day, she apologised but didn't empathise or agree that those things were not acceptable, just sat, nodded, then apologised before going on with her day. The positives? The location is alright, the view from the window over the river was lovely, and most other staff ok"

"My room was OK bathroom with walk in shower was very nice. The staff were excellent and the food was a delight. Never used the bar but looked very nice. Fantastic position right opposite the Rail station. Not much parking on property, but plenty close by. "

"Didnt have a kitchen"

"The staff are fantastic! The inn is situated in a perfect spot for leisure, food, and activities. The view was great especially in our room. Though there’s no lift and the parking is a bit tricky due to limited space. "

"This hotel was ideal for my 2 night stay in Penrith. The room was clean and comfortable with tea/coffee facilities and robes/slippers available for the pool and/or spa. Pool and gym opening hours were good and the gym is well equipped. Staff in all areas were helpful and friendly. The restaurant menu offered a varied selection and I ate there on both evenings. The atmosphere overall was relaxing. It was an ideal place to stay for my first visit to Penrith and I'd be happy to stay again. "

"Great location, good breakfast, comfortable room, my only complaint is I couldn’t get a good signal for their WiFi didn’t work, and I was there for work, but overall a great stay. Walking distance to many things and amenities "

"We had a lovely one night stay. Staff very friendly. Our room was lovely and clean and breakfast very good with a good choice. Will stay again, thank you"

"Underwhelming. This is a very ordinary hotel, despite the hot tubs, pool and spa. The decor is vile, all dull browns with turquoise. In the “Troutbeck” room there is a nasty trip hazard into the bathroom. A stubbed toe was annoying but a cracked skull would have been more so. Tip: if it’s not fixed put a rolled up hand towel down to fill the gap and catch your attention. Pillows were like sandbags and need immediate replacement. The mattress had an uncomfortable lump and was likely in need of replacement too. The hot tub was good, as was the jacuzzi bath. The fridge was handy, and the chairs comfortable enough for a short while. Free parking on site. The building is a maze of corridors and stairs. Regrettably the lift was out of order for the first 24 hours or so. As a walking stick user this was less than ideal. Breakfast was okay but not special. My choice of evening meal, “roast of the day”, was almost inedible. Vegetable selection poor. The wait staff were pleasant but scruffy, in contrast to the smart and highly exuberant maitre’d. It is far from being a gourmet restaurant and there are other places to eat."

"Trever was fantastic looked after us very well "