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Reviews of Aura Tachibana

4 out of 5
Aura Tachibana
Yumoto 574, Hakone, Kanagawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 169 out of 308 reviews" "
Rating 8 - Good. 97 out of 308 reviews" "
Rating 6 - Okay. 24 out of 308 reviews" "
Rating 4 - Poor. 10 out of 308 reviews" "
Rating 2 - Terrible. 8 out of 308 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Susan Khinh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 2 nights in Apr 2024

10/10 Excellent

Xuan-My

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ryokan was beautiful and relaxing. The rooms were comfortable and staff was very helpful and accommodating. My most favorite memory of my trip. I hope to be back again one day.
Stayed 1 night in Mar 2024

10/10 Excellent

Dayana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Wilson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Christopher

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Extremely expensive for a dated property, the staff were very unfriendly, unable to book dinner on day of arrival and the bar is only open for 2 hours on e evening.
Stayed 1 night in Nov 2023

10/10 Excellent

dominique

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Tsz Yeung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staffs are super nice, however the food included was average. But definitely a nice place to stay for onsen
Stayed 1 night in Oct 2023

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Was well kept and clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Cheuk Wah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and friendly, dinner and breakfast was great. The private room onsen was amazing which is reccomended for first timers or people who just too shy to go to the public bath.
Stayed 1 night in Oct 2023

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I had known the town closes down early and the hotel restaurant actually serves great dinner. That should have been mentioned on the website. The other thing is the transportation to the hotel could be communicated better as Google is not doing a good job is this case. But all and all a great hotel stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything were to our satisfaction
Stayed 1 night in Jun 2023

10/10 Excellent

Duane

Stayed 2 nights in May 2023

8/10 Good

Meena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was pricy but I love it. I loved that we were able to have free dinner and breaksfast. Unfortunately, we were not able to have breakfast because we had to leave early morning. I would love to stay at your facility again!!
Stayed 1 night in May 2023

10/10 Excellent

Rocio

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice and comfy. We got the private onsen room and it was awesome. The terrace they provide is beautiful, you can even rent out the private terrace onsen per hour. In the small town there were dining options.
Stayed 1 night in May 2023

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very traditional Roken Loves the traditional sleep on tatami and futon. Traditional Japanese breakfast very generous by hard for unaccustomed
Stayed 2 nights in Apr 2023

8/10 Good

James, San Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
Stayed 1 night in Apr 2023

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpfull staff with excellent service. Hotel was very quaint and comfortable. The traditional Japanese breakfast was excellent which was included in the hotel cost. While the hotel was not too far from the train station, shuttle service was limited and walking to the hotel property was inconvenient especially if you had luggage due to having to navigate up the hillside.
Stayed 2 nights in Mar 2023

8/10 Good

Esther

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very attentive staff, great views & private onsen was lovely. Beds were a bit hard for our liking but otherwise enjoyed our short stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Michael, El Monte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and the spa is awesome!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good
It's not very far but the property is a bit of a uphill walk from the Hakone-Yumoto station. We were happy with the facility and the service there. The food (dinner & breakfast) was very good as well.
Stayed 1 night in Jan 2023

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and manner staffs and onsen in the room

10/10 Excellent

Teo

Stayed 2 nights in Dec 2022

8/10 Good

Wes

Liked: Cleanliness, staff & service, room comfort
Old, but nice hotel.
The location of the hotel was not ideal for walking from the train station. The staff was friendly, the included breakfast was awesome, but the stay didn’t include a dinner. The town closes early, so customers need to eat dinner by 4pm or they may not find a place to eat dinner.
Stayed 1 night in Nov 2022

10/10 Excellent

Chao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff very friendly property is very clean. Food is awesome.

10/10 Excellent

Yen

Liked: Staff & service
Stayed 2 nights in Dec 2019

8/10 Good

Boris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Siti Nazima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to bus stop if you take the "K" bus from Hakone or Motohakone. Remember to call the hotel once you reach the station so that they can send their shuttle bus to pick you up. Breakfast and dinner were great and my son and I really appreciate the waitress who explained to us on the dishes that were laid out in front of us. Japanese hospitality :-). The onsen in the room is fantastic and they even teach you how to put on the Yukata.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

kawai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable hotel
We have stayed in the hotel for 2 nights. The staff was helpful and nice. They spoke good English for city guide. The room was perfect with a view of mountain and a private hot spring. The dinner and breakfast were delicious. You need to walk 20 mins from the train station. Or you can go to the tourist centre and asked the staff to call the reception for the arrangement of a shuttle bus from 2-6pm.
Stayed 2 nights in Nov 2019

10/10 Excellent

Uk, AB

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Due to the typhoon just hinted the area, many attractions were closed and transportation to other were limited. Since we booked for two nights, we have plenty of time to enjoy the facility with in room onsen and their delicious meals. The facility is a little out dated but the service were personal. The location is up and away from city center, but the hotel shuttle bus service are convenient. They are just a phone call away and pick us up within mins from down town. We enjoy our staying! Special tanks to the waitress who served us!
Stayed 2 nights in Oct 2019

10/10 Excellent

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant is nice and staffs are attentive. Dinner and breakfast were both excellent. We got our own hot spring in our balcony. Enjoyed it so much.
Stayed 1 night in Oct 2019
Response from Kazuya Takei on 24 Oct,2019
Dear Ms. Jessie, Thank you very much for taking the time to share this lovely review of your recent experience with us. Here at our each dinig halls(Mori dining hall and Kaze dining hall) we take pride in paying attention to all the little details; from the decor of the restaurant to our warm and friendly service, so it is always an immense pleasure to read that you enjoyed our food and service provided. It was a great pleasure having you with us and on behalf of the team, we look forward to welcoming you back again. Warmest regards, Front Desk, Kazuya Takei

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Masazumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
We stayed here in 2015 and returned in 2019 and though much was as we remembered it, the age of the facilities are starting to show. The lobby and the onsen area needs updating. Also, we were discouraged to see the level of restaurant service diminish (thankfully not too much). Paper cups for coffee? Self-service? Hardly what we expect from our prior stay. But perhaps most confusing/frustrating of all is that the hotel's one bar closes during dinner service which means you cannot order aperitif before dinner unless you plan well ahead. We had a 7:30 seating and met friends in the lounge at 6:45 for drinks, only to learn that the bar is closed. WHAT? This is absurd. The front desk staff remains as friendly and helpful as ever, but I can't say I would stay here again. Not unless the building gets refreshed.
Stayed 2 nights in Sep 2019

8/10 Good

HANS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Divine relaxation
My wife and I stayed in a twin room with private onsen. Room was plenty big, the private onsen was the highlight, and the dinner/bfast were delicious. Customer service was warm and attentive throughout and the view from our room was great. We’re already planning our return. Yes, the beds will feel a bit stiff if you’re used to soft, American hotel mattresses, but you’ll be fine.
Stayed 1 night in Jul 2019
Response from Kazuya Takei on 24 Oct,2019
Dear Mr. Kyle, Many thanks for your feedback following your recent stay with us. I am happy to hear that you found the food exquisite. I will be sure to share your feedback with our chefs who will be absolutely delighted. It makes me very proud to read your kind words regarding our meals and friendly staff! It is a great pleasure to read how much you enjoyed your room and how comfortable it was for you. I will of course feed this back to our housekeeping team who will be delighted. It will be always a pleasure to welcome you back and both my team and I are looking forward to your return. Warmest regards, Front Desk, Kazuya Takei

10/10 Excellent

Peter, Hakone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
modern Ryokan but still a with traditional touches
Stayed 1 night in Jun 2019
Response from Kazuya on 12 Oct,2019
Dear Mr. Peter, Thank you for writing a 5 star review of your stay at Ryokan Aura Tachibana. We are a ryokan with a 70 years history, we are pleased that our housekeeping team accommodated your cleaning preferences and kept our ryokan beautifully clean throughout your stay. We do hope we will be given the pleasure to welcome you back to our ryokan in the not too distant future. Warmest regards, Front Desk, Kazuya Takei

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back
Pros - lovely relaxing mountainous area, modern shoeless ryokan, decent public onsen facilties, good breakfast, kid friendly, large comfy beds Cons - must have car, there is nothing nearby and whilst closest town Gora looks close on the map, it is extremely hilly and hard to walk.
Stayed 2 nights in May 2019

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel: Great Views, Service and Value!
All our expectations on were exceeded. They treated my wife and I like royalty. The staff was friendly and went out of their way to make us feel welcome. During check-in, we were greeted with with fresh matcha! Kazuya surprised us with a corner suite on the top floor, let us use the rooftop bath, and a beautiful card on our table! The room was spotless, with stunning views of Hakone and surrounding mountains. The beds were a little firm for my liking, but everything else was perfect! The comforters were fluffy, yet breathable and the pillows were cloud-like. Be sure to try the chestnut snacks and tea in the room. They also include Yukata (traditional robes worn in ryokans) and toe socks to wear during your stay. Super glad we got a room with private bath. I definitely recommend it! The experience of soaking in the tub with the gorgeous scenery, and lovely company almost brought tears to my eyes. It was wonderful! Truly relaxation for the body and mind. The traditional Kaiseki dinner was one of the highlights for me. The presentation and attention to detail was astounding; not to mention delicious! The menu did include some adventurous things; some were good, others were good to say I’ve tried. All things considered, it was one of the finest meal I’ve ever eaten. The Japanese breakfast was also a unique culinary experience, and also quite tasty (if you enjoy Japanese cuisine). The nine seasonal dishes and pickled veggies were exceptional.
Stayed 1 night in May 2019
Response from Kazuya Takei on 30 May,2019
Dear Mr. Trevor, It is with great delight that I read the wonderful review that you have left about your recent experience at Ryokan Aura Tachibana, and for this I would like to thank you. Your lovely words about us just made my day! I am so glad to hear you thoroughly enjoyed your stay - the balcony room with private open air-bath is favourite of mine too, so I am absolutely delighted that you got to experience it too! It is a great pleasure to read how much you enjoyed your room and how comfortable it was for you. I will of course feed this back to our housekeeping team who will be delighted. Thank you very much for highlighting our fabulous Japanese Kaiseki dinner and breakfast you enjoyed at the Kaze no Tachi dining hall. Our chefs take so much pride in preparing each and every element so I am sure they will be chuffed to read your wonderful feedback. However, the highlight of your review for me is your comment regarding me. We pride ourselves on our personalised service, so it is always brilliant to see that you feel we far exceeded your expectations. It was a real honor and an immense pleasure that I was able to serve you throughout your stay. It has been an absolute pleasure to read your fantastic review and I do hope to have the opportunity to personally welcome you back to us. When you decide to return please do feel free to contact me directly as it would be my pleasure to oversee your booking. Once again schulzet3, thank you very much for staying with us and congratulations on your marriage. I hope you have a long and loving life together. Warmest regards, Aura Tachibana, Front Desk, Kazuya Takei

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect getaway from the hustle and bustle.
Great hotel, the private onsen was fantastic! It was exactly what we needed. We didn't try the public onsen so I can't comment. The food was fantastic, we weren't expecting a 10 course Japanese evening meal, so that was a pleasant surprise. I'd recommend this hotel to anyone wanting to experience a ryokan. It was about a 15 minute walk to Hakone, but beware of the very steep hill from the town to the hotel. The hotel offers a shuttle service, we chose not to use it as the walk to the town is very pretty. Great links from Tokyo/Kawasaki. We'll definitely be back, we already miss the onsen! The room was great; very spacious and clean. Super fast WIFI too, which is always a bonus. The only downside is that we only stayed two days, we could easily have spend 2 weeks there!
Stayed 2 nights in Apr 2019
Response from Kazuya Takei on 12 Oct,2019
Dear Ms. Amy, How lovely it is to read that you enjoyed every aspect of your stay at Aura Tachibana. Thank you very much for staying with us. I could not agree with you more that we are situated in the perfect location with easy access to many London attractions and landmarks. Here at Aura Tachibana we take pride in paying attention to all the little details; from the decor of the restaurant to our warm and friendly service. We were so pleased to read that you enjoyed your meal with us - we truly are proud of the Kaiseki food we serve so it is always great to know these were appreciated by our guests. Again, thank you for sharing this brilliant review and we look forward to welcoming you back to us in the very near future. Warmest regards, Front Desk, Kazuya Takei

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
The location and amenities were great. The meals provided (dinner and breakfast) are good too. Only one downside is that there is only 1 pillow provided and it is too soft for my preference.
Stayed 1 night in Mar 2019

10/10 Excellent

May, Arizona,USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visitors friendly, English speaking,food is excellent,big room. Overall is excellent.!
Stayed 1 night in Mar 2019

10/10 Excellent

Jing Lin Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a must , very relaxing 😌. Breakfast an dinner was very good . Also having an onsen in your on balcony was jus awesome
Stayed 1 night in Feb 2019

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful private onsen
Great place! We loved our private onsen. The food was amazing. Other reviews have mentioned the property is older. It is, but it's also immaculately clean and well kept. Also, it's a traditional ryokan, so this should be part of the charm. Loved it!
Stayed 2 nights in Jan 2019