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Reviews of Fuji-Hakone Guest House

2 out of 5
Fuji-Hakone Guest House
912 Sengokuhara, Ashigarashimo, Hakone, Kanagawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 125 reviews" "
Rating 8 - Good. 44 out of 125 reviews" "
Rating 6 - Okay. 10 out of 125 reviews" "
Rating 4 - Poor. 4 out of 125 reviews" "
Rating 2 - Terrible. 2 out of 125 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here! The staff were so kind and helpful. The room was clean and cozy, and the onsen was a nice plus!
Stayed 1 night in Feb 2024

6/10 Okay

Sze Mun

Stayed 1 night in Nov 2023

10/10 Excellent

Destiny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Estiban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The guest-house was lovely and so were the hosts. We came on a rainy day late in the evening, and they arranged for us to be taken by private car to the most wonderful local and traditional restaurant where we had a delicious tempura meal. The private onsen was a wonderful experience - it was much larger than I expected an had views of the garden. We slept very well and enjoyed the sound of the river and trees. The surrounding area around the guest house is very nice if you want to go for a walk. I highly recommend this property.
Stayed 1 night in Jul 2023

8/10 Good

Damian

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Budget 2 star with friendly staff
Staff are really friendly and super helpful. The place itself is old and as a 2 star shouldn’t expect too much. Lots of cobwebs everywhere which show it hasn’t been deep cleaned in a long time. I wouldn’t recommend staying here in summer as there will probably be a lot of spiders and bugs. I stayed in winter (December) so we only seen one spider inside the house. There is free green tea and coffee and clean bottled water in the main lounge which is nice. Hot spring is good since it can be reserved for your room privately. The official time is 30 minutes per room but the owners are flexible and allow longer.
Stayed 2 nights in Dec 2021

8/10 Good

Laura, Tokyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay for visiting museums. The staff was very nice. It is situated next to the forest so waking up to nature felt particularly refreshing.
Stayed 2 nights in Jul 2020

8/10 Good

Steff, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially love the traditional setting of this guest house. A great cultural experience. This is my first time in Japan and first time doing solo travel. I will definitely come back and stay here. You will get addicted to the onsen too! 😊
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Had a great stay! Very comfortable, clean and conveniently located.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin process took over 40 mins. Onsen hours are 4:00pm to 11:00pm. You’ll need to schedule your private onsen, 30 minutes sessions. Very quiet & traditional Japanese style. Short walk to restaurants and seven eleven types stores.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional Japanese room and private indoor/outdoor onsen
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access by bus to a fabulous viewing spot for Mount Fiji. Nice restaurants nearby and friendly staff.
Stayed 1 night in Mar 2019

10/10 Excellent

Steve, Vancouver, BC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was exceptionally friendly and helpful. Provided great suggestions for restaurants.It was great that they'd booked off private onsen time for guests!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very friendly service
Our one-night stay at Fuji-Hakone Guest House was an interesting experience. It's an old Japanese style inn with very small but well designed rooms. The tatami floors and sliding shoji doors were charming, as were the futon beds on the floors. Our room had an incredible view of the river and the sounds of the water were so soothing. The futon beds were a bit hard but the quilts were heavenly. There are no bathrooms in the rooms. The two stall bathrooms are shared (one for females and one for males) but I didn't see anyone when I went in to use them. The shower is in the public onsen bath area but you are able to sign up for a private bath time so it's not a problem. The outdoor onsen bath is also available for private use but it costs 500 yen per person for 30 minutes. It's worth is as it is a lovely setting. They do serve a buffet breakfast for a small addtional fee, but no other meals are served. There are a few restaurants in the area and a Lawson's a few minutes walk away. There is a kitchen for guests to use with a fridge, sink, microwave, and dishware. You can pay to use the gas cooker. They serve green tea in the dining area and have information available on all kinds of things: hiking, bus schedules, area restaurants, you name it. We were backpacking through the area and it was a great one-night stay but the room was a little small for any longer than that. They were kind enough to hold our packs for the day while we went hiking.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to access, reasonable and friendly staffs!
Easy to access bus, reasonable price, can walk to convenient store nearby and English speaking friendly staffs made our trip special.
Stayed 1 night in Feb 2018

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Ryokan
I had a wonderful stay at this cozy ryokan. Japanese style rooms with modern comforts. The management was very well prepared to answer any questions and help with making plans.
Stayed 1 night in Jan 2018

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Marie Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Value for Money
Booked the guesthouse while we were riding the train going to Hakone and for a spur of the moment trip, it was really good. Stayed in a traditional style Japanese house/room with straw floors and futons (the comforters were heaven!), and it was very clean and comfortable, and just a stone's throw from the bus stop and the Little Prince's Museum. It had the basic amenities (if you don't mind sharing toilets) but bring your own toiletries. We were also able to use the indoor onset giving that authentic Japanese feel. The family hosts were also very friendly and accommodating giving us good tips on where to explore around the area. Served us nice breakfast too. Only downside we can think of is that the area closes early (around 6pm) as it gets pretty dark in the mountains so be prepared walking on the streets at night.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable futon pad. Traditional tatami mats and in-room heater/air conditioning. Private indoor and outdoor onsen was a major plus over other accommodations. The family that runs the place was so helpful and welcoming. I would definitely recommend this place to a friend.
Stayed 1 night in Nov 2017

4/10 Poor

Jayvee, New Zealand

Disappointing & expensive for what it is...
This is more like a backpackers than a ryokan. Loud visitors, children running through the halls at all hours. The indoor onsen are old and tired and were almost fully booked when we arrived. Outdoor onsen has an additional charge and was also almost fully booked. The breakfast was terrible. Sugared cereals with plain white bread and a hard boiled egg, with no Asian options and should not have been an additional charge considering what was on offer. This is a place purely for tourists, there is no essence of authenticity. Search for something nicer!
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd visit! Would come back again
Very quiet area that is perfect for relaxation. Lots of information about the hakone area available at the facility, and the baths are private and very relaxing. Tattooed guests need not fear that they won't be allowed to bathe- it will be just you in the baths
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful setting in the hills of Hakone
Went for a weekend during the rainy season. The Guest House is small with a personal touch. Staff go out their way to explain everything and were helpful in every way. Their English was great! The indoor hot spring bath was a great free feature. My only comment was the abundance of signs, rules, and regulations "don't empty your noodles in the sink" was my favorite. I guess they have had noodle related pipe clogging. Still, it felt a little like school. The 10 am check out time is strictly enforced, one could say 'militantly enforced'. But, these are minor quibbles.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience! Beautiful traditional Japanese room. Soaked in private hot spring. All for much less than most ryokan experiences in Hakone.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Like a hostel
The staff were very nice and helpful. The free onsen (1 for 1 person and 1 for 2 people- for 1/2 hour/day) were nice. You can also rent the outdoor onsen (up to 4 people, I think) but... This ryokan offered few of the amenities we received at other hotels & ryokan. The shared bath was a set of two sinks open to all, and group bathrooms with two stalls. There is a group kitchen if you want to prepare your own food. We didn't use the "request maid service " sign, and unlike everywhere else, they took our trash, but didn't make the beds. There is a sign at the bus stop with directions to the ryokan. Not sure this was cheaper than other options. Again, the staff was helpful.

8/10 Good

Yan, D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a great
This hotel is a great place to experice original Japanese living. It's quiet and clean. The hot spring is very enjoyble

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Linda, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting experience
We only stayed one night at this hotel. It was clean and comfortable and on a convenient bus route; the walls are a little thin, but other guests were quiet. Haven't shared a bathroom in a hotel in a long time, but it worked out just fine. New experience changing into the proper slippers.

10/10 Excellent

Xiaojing, Maryland USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgetable time in Hakone
We stayed two nights in Fuji-Hakone Guest House and the whole family enjoyed our time there. We love the family atmosphere of this hotel. The room was clean and comfortable, the indoor hot spring was super, the stuff was very informative and helpful. Will go back to this hotel if visiting Hakone again.

8/10 Good

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hard to find place, honestly probably wouldn't have stayed at this place if not reserved it online first. but works out fine because cablecar wasn't working at the time so had to take bus there anyway, turned out super convenient as a result! comfy room with good view, but haven't tried the onsen.

8/10 Good

naomi, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Everything was great except for 1. 30min limit per room for private onsen each day; rate of ¥500/half hr for outdoor onsen not worth 2. expensive breakfast buffet with minimal selection 3. Difficult to access as deep inside forest area

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Would recommend. Great staff. Easy to get around.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful night's sleep.
Family run guesthouse and the host were very welcoming. Clean. Shared bathroom was not a problem. Soaking tub was private. I was able to cook my own supper and breakfast. They also provide a continental style breakfast for an additional cost.

10/10 Excellent

Mike, Delaware

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice guest house in scenic Hakone
The hotel is in a nice location, right by plenty of bus stops that can take you to any attraction you want to see. There are great restaurants within walking distance, and the hotel has a lovely outdoor hotspring, with water supplied by the Owakudani volcano. The staff are friendly and seem like they care a lot about their guests. The hotel, including the shared bathrooms, are kept very clean. If you are traveling with kids that you simply cannot keep quiet during the night, please stay away from guest houses. It is incredibly inconsiderate to have your children running up and down the halls all night, and fighting and making lots of noise while others are trying to sleep.

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Geoffrey, Niagara on the Lake

Liked: Cleanliness
Good value, but don't expect a top of the line ryokan experience
We stayed one night. We wanted to show the ryokan experience to some friends we were travelling with. Hakone is an ideal area for the ryokan experience. Be aware the facility is really a repurposed hostel, so if feels more like a summer camp than a genuine ryokan. But it was a lot cheaper than some others I looked at. Nothing wrong with it - you get what you pay for.

10/10 Excellent

Wai Hang Alex, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
clean and tradition Japanese accommodate experience. Nice staff and convenient location

2/10 Terrible

Kiri, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recommend this one...
While the 'guesthouse' is in a gorgeous location and did have mountain views it was a nightmare. We stayed in a variety of accommodation in Japan and calling this a guesthouse is downright misleading. It's a hostel and a grimy one at that. My son was quick to point out the 'boogers' on the wall in our room, there was an amazing collection of pubic hair in the only shower and the whole place was kind of smelly. The advertised private onsen was actually shared and you could only book it for a 30 minute period per room per day, and not between the hours of 9 and 5. The staff on two occasions gave us bad directions and advice, once sending us out in the rain pushing a stroller to walk to a restaurant that was closed. Hakone was beautiful and we had a great time there, despite the awful accommodation so do visit but don't stay here.

10/10 Excellent

Sakulbuth, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Their staff is very friendly. They have several folders with information about nearby restaurants, places to see, time of the last bus back to the guest house, etc. They recommended me to a tea house with great atmosphere which I didn't notice on the map, so that's a plus. Their private hot spring is great. At first I thought 30 min is too short, but they have this restriction so that every guest gets a chance to get in, and actually 30 min is long enough. The location might seem far from most attractions, but buses pass by frequently, and you would need to take bus to several places anyway no matter where you stay. All in all, a great hostel. I would totally recommend this hostel to anyone going to Hakone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Granbell Hotel Shinjuku
Good family hotel. Space it tight, classy furnishing, breakfast is very awesome. The Loft is a fun place to stay at.

6/10 Okay

Zhi-Wei, Taipei, Taiwan

Liked: Staff & service
Disliked: Property conditions & facilities
Guest house in a very literal sense.
Despite the term "guest house" in the name, I was expecting something more of a hotel. If you're happy staying somewhere that feels more like a hostel than a hotel, this is the place for you. Because people are staying in different rooms of a house, the curfew and check-in rules seem a little strict. However, since there is not much to do evenings in Hakone, the 11 pm curfew ended up not being a problem at all. As a foreigner, I appreciated having the private hot spring available to us and we enjoyed soaking in the hot spring at least twice a day. The employees are very friendly and there is an entire bookcase of information with stuff to do in the area.

10/10 Excellent

richard, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super English friendly
Great hospitality. Very english friendly...even prepared books with guides, directions, and menus of activities/restaurants in the area. Great onsens as well!

8/10 Good

carol, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So quiet and room with a view
Charming guesthouse. Clean Japanese-style room with linen and yukata for the private indoor on sending. Noticed the piano in the living room and I could play, or that someone else would. Staff are extremely helpful. Nice quiet leafy property just makes you relax.

8/10 Good

Ken, Kitchener, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, budget accommodation in Hakone
Staff was incredibly helpful and nice. The room was great and clean. The private onsen was nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Hakone
Great place. Very clean and quiet. Linited cooking possibilities. Must use the outside Onsen-)!

8/10 Good

Some1

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
The futons were very comfortable. The room was very big, more than enough space. The outdoor onsen was ok, but I preferred the indoor one. It's a good location, very close to some museums. Would have been nice if the shared toilets wasn't so far away.

8/10 Good

Sock Ping, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable,comfortable traditional little guesthous
Visited Hakone with my husband and parents and booked 2 rooms for 1 night! Room is spacious and clean! Futon is very comfortable, very traditional room design! Yukata was provided too. There is not ensuite bathroom, so need to use the sharing shower room and toilet! The staff are very friendly and bring us around the guest house to get us familiar! There is also a coin operated washing machine and dryer! The private onsen is great although quite simple! But for the price paid, it was worth it! There is also an outdoor onsen with additional charge! Overall, an enjoyable stay!