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Reviews of Hakone Suimeisou

3.5 out of 5
Hakone Suimeisou
702 Yumoto, Hakone, Kanagawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 138 out of 274 reviews" "
Rating 8 - Good. 101 out of 274 reviews" "
Rating 6 - Okay. 30 out of 274 reviews" "
Rating 4 - Poor. 2 out of 274 reviews" "
Rating 2 - Terrible. 3 out of 274 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shih-Ming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Host
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right next to the station. The staff were very friendly and offered to let us keep our luggage there before check-in. The traditional food was also excellent and plentiful
Stayed 1 night in Mar 2024

10/10 Excellent

Nadine, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a private bath in our room. It was great enjoying an onsen like experience in your own room.
Stayed 1 night in Dec 2023

8/10 Good

Arina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It was generally a good experience with its location just opp the train station n many eateries except that the pic reflected during the time of booking looked diff fr what I had booked with a much bigger space with sleep area on elevated floor, so was a little disappointed when it looked diff.
Stayed 1 night in Dec 2023

10/10 Excellent

CHOONHEE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very close from Hakone-Yumoto station. Within 5min walking distance from the station. Staffs are very kind and helpful, Spa was excellent, dinner and breakfast was prepared in my room - very impressive.
Stayed 1 night in Oct 2023

8/10 Good

Marcelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Csh

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private bath in the room was clean
Stayed 1 night in Oct 2023

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, and service
Stayed 1 night in Oct 2023

10/10 Excellent

Hee Kyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

So Wan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff nice, polite & professional. Food is good too. Only 5 minutes walk from Hakone Yumoto station.
Stayed 2 nights in Sep 2023

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very traditional Japanese style hotel, we really enjoy it!
Stayed 2 nights in Aug 2023

8/10 Good

Poh See, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this unique property. Nice view, lovely town.
Stayed 1 night in Jul 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kristianne

Travelled with group
Liked: Cleanliness, staff & service
Highly recommend this property for being extremely convenient to walk to (even with luggage!) from Hakone-Yumoto station. Good transport options to get to other parts of Hakone too. Staff were accommodating and polite. There was a good traditional vibe and opportunities to eat kaiseki meals, yet was not lacking in creature comforts (lifts, aircon all available). Awesome view of the river, and private onsen was very affordable. Only thing that I might suggest is having greater accessibility for non-Japanese speaking customers to understand and enjoy the traditional Japanese way of staying in a ryokan (e.g. explaining the components of the kaiseki meal, how to wear yukata etc.). Perhaps more signs or translated instructions for staff to hold would help both staff and guests out. Overall, highly recommend this as an accommodation for Hakone.
Stayed 1 night in Jul 2023

6/10 Okay

HoHoi

Travelled with family
Convenient but reception not to friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
餐食美味
體驗良好，整潔便利，餐食美味，令人愉悅
Stayed 1 night in May 2023

10/10 Excellent

KEUNYOUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience I’ve ever had. The staff is so kind and supportive. Maybe some people could feel their privacy had been invaded due to culture differences during their stay. However, it doesn’t mean that the staff isn’t nice and kind. I am sure that if you acknowledge and embrace the culture differences between your country and Japan, you can fully enjoy a Japanese traditional ryokan and their kindness.
Stayed 1 night in Nov 2022

2/10 Terrible

Ismail

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very cozy nice place to stay. the outdoor bath was also great.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dinner and breakfast with half board. Booked the room with private open air bath and it was worth it. The view is beautiful with an artificial river. You can listen to the calming sound of the river while you soak in the onsen. Should have spent another night there.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the station. in room onsen was great but people could literally see you from across the river.Breakfast and dinner were inclusive but was only average.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The kaiseki dinner in the room was delicious and ample. Our room was beautiful with a view that faced the river. We also paid for the private bath, which had a great view of the river. We added an in room massage which was relaxing.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great place. Staffs are very nice and helpful. Private open-air bath is a wonderful experience. Highly recommend!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and service were above and beyond! Fantastic attendance to care of making me feel at home and bringing my luggage into my room while I was exploring Hakone when I checked in before the room was ready. Highly recommend the tatami-style rooms as the view was spectacular. I had forgotten something of great sentimental value to me in my room hours after I checked out. The host manning the Expedia account was able to message me very promptly and arrange for my item to be mailed to my next hotel in Japan. Thank you!
Stayed 1 night in May 2019

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality. Beautiful private onsens. Smaller size rooms.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like it having classic Japanese room. The room is of decent size. The facilties are a bit old. Most staff there can not speak English, so to understand the instructions on how to eat Japanese food can be challenging.
Stayed 1 night in Jan 2019

10/10 Excellent

Shi Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money paid!
Hakone Suimeisou is located just a 3-min walk from Hakone-Yumoto station. The room we stayed in was very clean and large. Much to our surprise, our hostess explained everything about a ryokan stay to us in English. There are public and private onsens on the top floor which you have access to, although you need to pay 2000 yen to book a 50-min dip in the private onsen. We found the dinner and breakfast provided to be very satisfying. Overall, good value for the price!
Stayed 1 night in Dec 2018

10/10 Excellent

Stephen, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakone Suimeisou is located very close to the train station. The staff is very friendly and helpful. The rooms were very spacious. We were treated to a very traditional Japanese Inn experience. We booked the private onsen and it was very clean and the was just at the right temperature.
Stayed 1 night in Oct 2018

10/10 Excellent

Joe, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Friendly and helpful service. Clean room, indoor and outdoor public baths for onsen experience. Tasty and generous portions of dinner and breakfast. Very convenient location. Lovely view from our room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel with good location
Close to train station. A traditional hotel with excellent service. Room is clean and comfy, staff are nice.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will recommend
Very nice hotel and convenient. Nice onsen
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Jayden Jia-Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing experience
By far the best place we've stayed at during our trip. The breakfast and dinner was in a private traditional room across from our room which was an amazing experience.
Stayed 1 night in Sep 2017

10/10 Excellent

Valerie, New York. NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenery and 5min walk to the trains
This place was way above our expectations! The room is immaculately beautiful. The view of the lake by balcony was gorgeous and pleasing. We felt instantly relaxing the moment we stepped into our room. The staff were super nice and friendly and made sure our stay was as comfortable as possible. The kaiseki meals were delicious and made beautifully. Every detail was amazing. Could not have asked for anymore. The private and public hot spring baths in our room and in the ryokan were amazing. Beautiful views throughout. We loved it so much we didn't want to leave. This place is a must if you want authentic Japanese hot springs ryokan experience. HIGHLY RECOMMEND this place! You won't be disappointed. Location is amazing. Just less than one minute walk out and you're greeted by tons of local snacks and stores. Train station is literally less than 5mins walk, which gets you to everywhere in Hakone needed.
Stayed 2 nights in Sep 2017

10/10 Excellent

Japan Traveler, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best quintessential ryokan hotel experience!
Super convenient location: from the Hakone Yumoto train station walk across the skybridge, down the stairs and around the corner it will be at the end of a tiny short street. Lots of interesting and terrific shopping and restaurants. Direct train from Shinjuku station on the Odakyu "romance car". Then enjoy the "Hakone Free Pass" from the same station. Amazing staff: English speaking, very friendly and helpful. Went out of their way to bring child-size yukata and slippers for our kids and a large size yukata and slippers for spouse. Phenomenal accommodations: high quality, extremely clean, beautiful and peaceful. Everything you'd want for a quintessential Japanese ryokan hotel experience. We booked the room with a private bath. There's nothing that can beat soaking in a tub on your own private open-air veranda, listening to the river water running while sipping green tea and tasting sweets that they've so generously brought as a snack. We also enjoyed the two wonderful onsen baths that were available to all guests. To-die-for breakfast and dinner: the meals could rival some of the best Michelin star restaurants. Fresh, unique, with also superb traditional dishes. Not to mention we were stuffed full!
Stayed 1 night in Jun 2017

10/10 Excellent

kt, new york ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience in my Japan trip
Love the location. So close to the train station yet quiet enough by the river. Enjoying Onsen in my private balcony facing the river and mountain was the most amazing experience I have had. I must return when I retur to Japan again.
Stayed 1 night in Jul 2017

8/10 Good

Kan Fung

Liked: Cleanliness, staff & service, property conditions & facilities
Near to the station
Great location, Near to the station and the onsen street! The room is too tight for 4 ppl! The private onsen is small too.... small for 2 ppl! The staffs r good n the room is clean n tidy~
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The private onsen tub was very nice, but that was it. We booked for a traditional Japanese style room where you sleep on a thin futon on the floor as we wanted to experience the Japanese culture. However, it was extremely uncomfortable and we could hardly sleep and got sore all over our body from it! We knew it wouldn't be as comfortable as a regular bed with a mattress and we understood it was gonna be something different than what we used to. However, what we found very unacceptable was my husband is 5'11" and their blanket wasn't long enough to keep his body and feet warm, so we asked for an extra blanket, but they told us they would have to charge us almost 300 yen for that. That was simply discrimination towards taller people. And the fact is that many people coming from other countries are taller and that short blanket just wouldn't keep people warm! Also, after the first night (not able to sleep and was cold sleeping on a piece of thin futon on the floor), we tried to ask the staff to give us an extra futon to make it softer on our backs, but they asked for 2100 yen for that. We were so turned off by the whole sleeping arrangement and the fact that they were extremely unaccommodating and just trying to make money from anything possible unreasonably! I'd say for the amount of money we paid for our stay, this was not worth it at all. We won't recommend this hotel to people unless you want to pay a lot more for a western style room so you can get some normal sleep at nigh
Stayed 2 nights in Jun 2017

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and value
Booked 1 night and stayed at a traditional room with private hot spring tub. Hotel is very close to JR station (5 mins walk). Front desk and staffs were very friendly. We were able to leave luggage at hotel on both check-in and check-out dates. Room size was big enough for a family of four and both dinner and breakfast were very nice. Very reasonable priced.
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Enjoy the japanese-style room and the onsen very much.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal!!!
Amazing! Got the room with private open air onsen, just spectacular. The room was spacious and clean. Went to private dining room for dinner. Kaiseki meal was ok, not the best but you get that traditional Japanese flair to it. Reserved private open air onsen for 2000 yen. Great stay!!!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice staff, lovely view
We stayed one night, enjoyed the short walk from the train and having the private onsen on the balcony with the river view. And the room was in great condition. Didn't do the dinner but the breakfast was decent. There aren't a ton of dinner options (things close early) but there's an izakaya a couple streets up that hit the spot.