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Reviews of Hakone Yumoto Hotel

3.5 out of 5
Hakone Yumoto Hotel
97 Yumotochaya, Hakone, Kanagawa-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 49 out of 147 reviews" "
Rating 8 - Good. 64 out of 147 reviews" "
Rating 6 - Okay. 22 out of 147 reviews" "
Rating 4 - Poor. 10 out of 147 reviews" "
Rating 2 - Terrible. 2 out of 147 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

John, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The baths are fantastic. The room was beautiful. I wish the outdoor pool had been open. The maid did not clean my room even though I left a sign on the door to clean it. Aftert I reported it to the front desk, someone came in and folded the edge of the toilet paper but he or she did not clean the bathroom.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Feb 2024

4/10 Poor

Seung Min, Jersey City

Disliked: Property conditions & facilities
The hotel is located in the mountain top at the middle of the highway. The building was old and not very well managed. Most importantly, the outside onsen is closed so that I could not do a hot spring bath outside of the building, which was a bumber because I wouldn't have booked if I knew I cannot do a hot spring bath outside. It's dangerous to walk the highway afte the sunset (i.e. can get hit by a random car) so I had to take a taxi from Hakone Yumoto Station to the hotel. Staffs were friendly, but the property appears very old.
Stayed 3 nights in Jan 2024

10/10 Excellent

Se, Elkridge

Stayed 1 night in Jan 2024

10/10 Excellent

Arisa

Stayed 1 night in Dec 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoor onsen open during 1 day of our weekend. Indoor onsen open all days. Beautiful and walkable to downtown Hokane. They have table tennis as well.
Stayed 2 nights in Oct 2023

6/10 Okay

Edgar

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I imagine that this hot springs resort in its early years was incredible. It has the typical Japanese ambiance but things are very worn and some floors seemed even abandoned. Yet, the staff was great and very helpful. I feel I paid twice or more for the value I received in exchange.
Stayed 1 night in Oct 2023

10/10 Excellent

Ruschele

Stayed 1 night in Jul 2023

10/10 Excellent

Blake

Stayed 1 night in Jul 2023

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to stay again
Very nice Japanese hotel with indoor and outdoor onsen.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

MC, HK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice and clean, except toilet too tiny and small!
Stayed 2 nights in Oct 2019

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot spa retreat
This was my first experience stating on an Onsen traditional Japanese hotel . The room was well appointed with a built in balcony , The window slide open sontjatvi could take on the mountain air at night . The location of the hotel is a fair walk uphill from the station
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Smelled of smoke. No toothbrush in room. Futon not set up
Stayed 1 night in Jul 2019

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was fine other than.....
I was disappointed to find out that the swimming pool was out of order. On Hotels.com it say under “key facts” 24 hour check in but the facts to the matter is it’s 2pm.
Stayed 1 night in Jun 2019

8/10 Good

JDRS, Winchester, United Kingdom

Travelled with family
Liked: Cleanliness, staff & service
It was a present surprise that the hotel has its own onsen which is convenient as we did not have to leave the hotel as originally planned to enjoy what we came for.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food selection and quality were excellent. Our room and en-suite bathroom showed signs of age,wear, and tear. Fortunately the showers and onset baths were fantastic and that is where we showered rather than in our private shower/bath. The service was excellent. It was a bit of an up hill hike fro the train station and town center but bus service is excellent.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I say everything was good at this hotel, I was much impressed by its Onsen. I loved it especially the outside one.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Lim

Disliked: Property conditions & facilities
There are only 3 disable car park at the hotel. The hotel car park is located 50 metres away and to walk there is dangerous and very dark at night.
Stayed 1 night in Dec 2018

10/10 Excellent

Juan, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely going back, loved the open air onsen (there is also a large indoors onsen). Dinner and breakfast excellent. Definitely got our money's worth. The room was spacious and the hotel manager Abe was super accommodating and welcoming. Highly recommend this place if you want a relaxing place. And do yourself a favor and spend more than one night. :0)
Stayed 1 night in Nov 2018

8/10 Good

Fung MIng Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no WiFi in the rooms, only in lobby which is undesirable.
Stayed 2 nights in Nov 2018

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful getaway from the big city
My wife and I stayed for here for our honeymoon. Hot springs were wonderful. Room was traditional and comfortable. We really appreciated the tea room where we were able to sip matcha while overlooking the nearby forests in the morning. There are not very many food options nearby and the ones that are available are down the hill and not open late. The breakfast buffet was well worth the pay as there are many options including western and Japanese style foods. Staff spoke English and were very accommodating. There was also a shuttle that cost 100 yen that drives you down to the nearby town. Would stay here again in the future.
Stayed 1 night in Sep 2018
Response from Hakone Yumoto Hotel Service Manager on 9 Oct,2018
Dear, Roger. Thank you for choosing our hotel to be your traveling partner. We`re so glad to be a part of your honeymoon. We`re very sorry because here is only a few restaurant or izakaya nearby and some of them not open until night but we provide buffet dinner and also alcohol bar in hotel that you can enjoy in your stay. Upon your next stay, we would love you to experience our buffet also. Again, we would like to celebrate your honeymoon and appreciate your comment and stay. We are also looking forward to have you again shortly.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean enough. A Big fly inside the room. The location is a little far from the station.
Stayed 1 night in Sep 2018
Response from Hakone Yumoto Hotel on 12 Sept,2018
We appreciate your comment. We will clean more to have you feel satisfied upon the your next arrival. Again, thank you for staying with our hotel. Looking forward to seeing you shortly.

6/10 Okay

Chin Jau

Outdoor onsen.
Unless one is travel savvy and smart enough to ask the assistance of the many English speaking tourist information easily available services...location can be a tad difficult to locate. The local was most helpful too. The initial receptionist was not proficient in English but nothing communicative gestures cannot solve. Best to stay with full lodging as the convenient stores are not nearby unless you either use the Hakone pass for the bus ride into town center or the ¥100 shuttle services...possibly going in both direction & pending direction. The hotel onsen are decent but Hakone in a whole have a lot of places to visit and can be exhausting. It’s a mid size Ryokan and westerner not use to low placing furnitures or (if not full board) self made futon beds. We paid surcharge for breakfast and it was somewhat delicious, especially the Japanese menu items. Overall satisfy, but we did opt for the cheapest option? Special thank you to Aiyu-san for indulging us with communicating well with us in English. Arigato gozaimasu.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from 箱根湯本ホテル サービス支配人 on 26 Aug,2018
この度は箱根湯本ホテルにご宿泊予約賜り、誠にありがとうございます。 またお会いできる日をスタッフ一同お待ち申しあげますと共に、簡単ではございますが、ごあいさつ申し上げます。

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Quiet and Comfortable Japanese style Hotel
Hakone Hotel is up on the mountain, need to take about 10-15 minutes bus to arrive. Hotel is a little bit old but comfortable. Staffs are friendly and helpful. Breakfast and dinner have not much choice but overall is good. Have a pleasant stay.
Stayed 1 night in Jun 2018
Response from Hakone Yumoto Hotel Service Manager on 19 Jul,2018
Thank you for choosing Hakone Yumoto Hotel for your destination. We appreciate that you spend pleasant time and enjoyed the meal at venue. We would like to see you again shortly.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, not tattoo friendly onsen
Comfy stay at a modern ryokan with a great breakfast. The hotel sits above the main city street, so be prepared to hike a steep hill (or rely on a ¥100 shuttle). I was disappointed that the ryokan’s onsen didn’t allow tattoos, but I snuck in anyway.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for relaxing and great food
Great relaxing experience. Food was amazing.

4/10 Poor

Allen, New York, United States of America

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good hotel to stay
The staff there do not speak English at all so I cannot express my request and concern to them. No WIFI in the room! Expedia advertises as Free-Wifi Internet, is this a lie? No Towel for the shower - this is absolutely not okay. No Towel for the hot spring but they still charge you for resort fee (aka hot spa) at checkout, what a bargain to them, good strategy to fool customers. I pay so much for such horrible experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

livt, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
It was typhoon season and due to road closures, we had a long drive to the hotel. We arrived at the hotel slightly wet and cold- thankfully checked in was seamless as our bookings were already printed out beforehand- we were in our room within 10 mins. Although the place looks old and quiet, but as we began to notice, there are many locals here for a short getaways. The onsen were also clean enough for us to dip in.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
A little old but comfortable. Staffs are friendly.

10/10 Excellent

Kristopher, Grand Island, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Japanese hotel
This was an awesome experience. My girlfriend and I stayed there for just one night but I wish we would have stayed longer. Very friendly service, great meals, highly recommended!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice experience in a Japanese style room!
overall very great experience, especially for the onsei.

10/10 Excellent

Matthew, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and unwind
Stayed here for 1 night. Was a memorable stay because service and charm of this ryokan was top notch. Onsen was relaxing as the men's side had 4 baths inside and 2 outside overlooking a beautiful waterfall. Breakfast and dinner served were really good traditional Japanese cuisine (miso soup, fresh fish, lean cuts of meats, tempura, etc.). Location is isolated and a bit far from train station (For foreigners using their JR Rail Pass, Odwara is the closest JR station). As a recommendation, coming from any train station, I suggest taking a taxi cab. From Odwara station, taxi took about 20 minutes and cost around 3000 yen ($25 USD, at the time of this review). The hotel is located on a hill, which is not good if you are carrying a lot of luggage. Overall, I would come back to relax and take in a traditional ryokan and onsen.

6/10 Okay

Norman, Milpitas

Liked: Cleanliness, staff & service
It's a getaway in every way
If you're using public transportation, be aware that if you're carrying luggage that the walk to the hotel from the metro is mostly uphill. They were nice enough to give me a towel Yoon arrival. It's probably due to my age, but I found the Japanese style rooms to be get uncomfortable very quickly from sitting on the floor. Spent a decent amount of time trying to figure out how the air conditioner worked, but once I did I left it on throughout. I ordered the dinner and breakfast work the room and felt it was worth it. My dinner was ready for me upon arrival and when I went back to my room, discovered that they had setup my futon as well. Breakfast was an all you can eat buffet and quite varied and delicious. The onsen was very nice.

8/10 Good

Nicholas, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
The hotel was a bit hard to find but once we found it, it was an excellent experience for my friends and I. The breakfast and dinner buffets surpassed my expectations. It was my first time at an onsen but it was straightforward and I really enjoyed it.

8/10 Good

Kittisak

Liked: Staff & service, property conditions & facilities

8/10 Good

SHUICHI

Travelled with family
Liked: Amenities
良かった
Stayed 1 night in Mar 2024

10/10 Excellent

Hirokazu

Travelled with group
Liked: Staff & service
レストランでお菓子を沢山いただきました。 カラオケが無料でたのしめました。
Stayed 1 night in Feb 2024

10/10 Excellent

YUYUN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広い
Stayed 1 night in Dec 2023

8/10 Good

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から徒歩でホテルまで移動しました。ホテルの公式サイトに徒歩での道順を書いて欲しかったです。 周りには何もありません。ホテルには売店はありませんが、自販機はあります。 ソフトドリンクは24時間飲み放題、アルコール(ビール、ワイン、焼酎、日本酒など)は21時まで飲み放題で、これなら売店もなにも必要ないかなというイメージです。 泊まった部屋はファミリールームで、2部屋和室があり、目の前に国道があるので、車の音が多少気になる程度です。 部屋が古かったり、気になるところはありますが、部屋のトイレや共有スペースはリフォームしてあるので、清潔感もありよかったです。
Stayed 1 night in Nov 2023

10/10 Excellent

Khahlil

Stayed 1 night in Oct 2023

4/10 Poor

NORIKO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
施設が古い割に値段が、高すぎる
Stayed 1 night in Oct 2023

4/10 Poor

シュウコ

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
売店が休止しており、布団を敷いてくれるサービスもない。
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

フミコ

Stayed 1 night in Aug 2023

10/10 Excellent

SHUHEI

Stayed 1 night in Aug 2023