Palace Resorts, Hidalgo hotels

"Staff was all very professional and helpful. Enedino was my favorite. The layout was perfect for easy access. Either side had nice views. The restaurant was lovely and the food tasty. I enjoyed the fun pool staff games, it got people in fun moods. Beach was clean and easily accessible. Overall, great option and a good deal for the cost."

"The staff were fantastic. They all were friendly, attentive, willing to please. The food was better than expected, the spa was beautiful and the grounds were kept immaculate. Our butler Carlos was in touch with us everyday and made sure we had anything we requested. The vibe at the hotel was chill with a some cool fun thrown in. We will be back, very soon!! The only issue, and it’s not the resort’s fault, is the sargassum on the beach. They do try their best to remove it daily but the influx is relentless this time of year."

"Small hotel for a good price. "

"We had an amazing time here all the stuff was so wonderful and the food was great"

"The hotel is located in a great area "

"From the moment JC greeted me on arrival up until my departure the staff was amazing, kind and thoughtful. Ty!"

"Everything was in close proximity and very accessible. The staff were amazing! They are so friendly and helpful! "

"Wonderful resort. Thank you 😊 "

" Our stay at this hotel was wonderful! The property is beautiful, very clean, and well-maintained. The staff were always kind, polite, and helpful. I’d like to give special recognition to Roberto, who works at the poolside restaurant — he was incredibly friendly, attentive, and always greeted us with a big smile. Also, Guadalupe, who makes the omelets at breakfast, was very pleasant and welcoming every morning. The overall service and quality of the hotel are excellent. The only downside was the issue with the restaurant reservation app — it didn’t work during our stay, and we were only able to secure one dinner reservation with the help of the manager (thanks to Roberto’s support). Also, our room wasn’t cleaned for one night, which was a bit disappointing. Despite these minor issues, we truly enjoyed our stay. The hotel has great potential, and I believe the service will continue to improve. I would definitely come back! "