Occidental, Hispaniola hotels

"Terrible Week. Booked two rooms for my family and asked to have them next to each other, but the rooms weren't even in the same building. First night found cockroach in my room. Reported it and nothing was done so I trapped it under an overturned garbage can. Second night took a shower and the drain didn't work...water throughout the floor of the entire room. Reported both issues and they sent exterminators with respirators to spray poison. I told them I didn't want to sleep in a room with my kid that has poison but they didn't want to give me another room. I had to complain to three different people before I got a new room. Some slides at the water park were closed and never opened for the whole week. They stopped providing rides to the water park from the hotel so my kids and I had to walk it. Food was not great. My daughter was very ill from an undercooked hamburger served at the beach. Toilet in new room stopped working. They tried selling me on a VIP experience the next time I stay there...when I explained why I will never go back to that hotel the guy simply said, "Oh, okay, bye". Not once did any representative try to make things right. They truly don't care about the guest experience. "

"Yes the pool was very enjoyable, Staff was very friendly and courteous. "

"I would highly recommend "

"Overall we enjoyed our time at the Barcelo palace. We liked the offerings for kids and the beach and pool area. "

"Loved the hotel and everything about it! Will be back!"

"We had an ocean view and a corner room of the hotel. Absolutely beautiful rooms and very clean. The cleaning staff came in daily to stock the fridge and provide clean towels. Everyone was very helpful and kind, the service was excellent. The restaurants were also incredible for dinner and some were open for lunch. The buffet was always really well kept up with and had plenty of options"

"loved! "

"Beach was nice"

"Catalonia Bavaro has become our new annual vacation resort. While we preferred the adults only (Royal Bavaro) resort, the overall vibe of being surrounded by the beautiful Dominican nature, friendly staff and increadibly tasty cuisine they have to offer; truly made our stay unforgettable! Great value and the property is well maintained. Absolutely had a great time at Catalonia resorts."